U have got Comcast in September for a triple play at 99.99 every month my bill is higher ...I have paid an excess of about 800.00 so far ...ans it has only been 6 months now so math isn't correct and especially since I have a balance if 326.00 smdh
Never got someone to come and hook up at house . What a waste of my time.
Has anyone ever tried to call this comcast store? I can't understand why the number they post is not for the store! It is directly to comcast, where the hold time is between 18 and 26 minutes, just to find out if this store is still open> I hate comcast!
Comcast is money hungry.. every month it gets more expensive. To bad shreveport doesnt get a choice for cable
Internet said 5:30 hours. They vloxsef at 5. You shoild update internet. The people wirking there were so so rude!!! You are expensive but people working there act like they are giving you something got nothing.
Could you set up a number system so that people could just pick a number and then sit down and wait their turn? You have chairs available but no one sits in them because they would lose their place in line. I think this would increase customer satisfaction significantly!
This location is no longer open.
Bill due Monday 1/20, my day off. I go to pay, they are closed. On a Monday. Go figure. I look @ website, it says hours of operation 8:00am-7:00pm. Kool, I'll pay when I get off work next day @ 6:00, I can be there by 6:20. I drive there, the door says they close @ 6:00. Hmmmm. Next day, I go on lunch break instead of eating. They charge me a $10.02 late fee. WTF?!!! Bad business practice.
Recently canceled Comcast, and had a set top box and remote (never used, because it did not work when I originally got it). First, I made two trips to the location given to me by "customer support", to an address near the Big Chicken in Marietta.
Recently, I made one trip to the Cadillac Pky location on Saturday, after being told their hours were 9-5 on Saturday. Of course they were closed. Not deterred, I returned the following Monday 1-20-14..and they were closed for MLK day!!!! You can't find out by calling Comcast
Comcast is the absolute worse cable company I have EVER had. Good luck if you speak English as all the phone reps do not. I pay over $100 a month for 15 channels because they are too stupid to figure out that my digital box is bad. Now I've been waiting for 2 WEEKS for a new one. Still no luck.
I think it is pretty crappy that Comcast will turn your cable off in a day when the office isn't even open, because of MLK Day, so therefore you can't pay your bill. Not happy with Comcast right now.
We are moving, and trying to drop off the box. With snow storm on the way, we called the local Annapolis MD office to see if they will be open---and there is no local phone. (Of course, the folks on the toll free line were useless.) This is NOT a step forward.
Comcast should have listed online they were closed on Martin Luther King Day. Call centers are open so it should have been listed the difference.
all i wanted to know is if they open on monday martin luther king day... only have 800 number and cant get past stupid automated message to a live person...nothing but trouble with comcast!!!
Fix your hours. Got here at 7:00am and you don't open until 9am!! Besides being closed on Martin Luther King Day! I thought that was just banks.
Please put fox sports 2 on 17360
Would be nice if they posted that they were closed Saturday. Hours posted say they are open Saturday. Waste of time getting 3 kids in car to take care of business. Booooo...
After receiving multiple times false information about how to return my equipment I finally reached some on the phone somewhere in the Utah area. Kaitlin was extremely unfriendly and unprofessional, wanted to hang up on me and did not accept that I wanted to speak to a Manager, since this issue has not been solved since weeks now.
I have been in to this location on many occasions and I find the employees helpful and pleasant.
Comcast is now located at 50 west Gide drive.
1. contact someone, anyone! 2. find someone that talks english. 3. find someone that gives a s--t !!
Looked online for store hours. One site I found said they closed at 3pm on Saturday only to get there at 1:15 to find they are closed. Door business hour states close at 1pm Saturday. I didn't think I would have to look up different sites to determine closing time. Just wish they would give out correct information online. I would also like to see them open a little earlier than 10am at least a couple days a week.
My phone has been out for 3 days and when I've called Comcast I have received a recorded message saying the system is down (or something like that) and it would be up shortly. It's now 3 days later and still no phone!
I tried repeatedly to call today and NEVER wa able to connect to a human, and was cut off each time by the machine. UGH! Looking into FIOS! How hard is it for a phone service provider to have the phones answered?
Customer service is non-existent because you can't even get anyone to answer the phone. After being told to call an 888 #, yesterday there was no answer at that number. Today I get recordings to "Hold" and am immediately cut-off. This is unbelievable and unacceptable. Verizon, here I come.
I'm in line waiting. There are a lot of people waiting. Seem nice when people aren't. Doesn't seem as there is enough help.
I challenge you to reach: a:- someone who is in the United States b.- someone who speaks English c.- someone who cares d.- someone who can solve your problem e.- someone....period.
I've always had good experiences at this site. Lines may be long when you walk in but they always move fast. Plenty of parking, easy to get to and every person I've dealt with has always been helpful and patient.
I truly love the fact that at no time can you talk to anyone that works at any of the locations to ask questions that are only for you. Can not wait to move and get back to direct t.v.
I wish Comcast would update their websites. Maybe it would also be a good idea to let your customers know when you close down a customer service center.
Closed as of September, 2011
Bill is completely wrong four months in a row and on hold for hours with every call to work it out! Do not get this service if you can avoid it!!!!
I have been to this place several times and they are all helpful, pleasant and efficient. Kudos.
Service goes in and out. More out than in. If I could give into the negative stars I would.
Everytime I dial this number I get someone in the philippines. I have just wasted 2 hours and did not get my problem resolved.
Right now I have a home business and it is very difficult for me to switch gears. I agree that customer service is HORRID and they are always manipulating you when you are on support to 'upgrade' your service. The customer service reps in Lebanon are rude and combative. A horrid place. If you can avoid business with Comcast out of Lebanon you should!
This company is the worse ever. All the people you talk to are foreign. Cant understand anything. They cheat you out of wverything and lie to you. Its worthless. My bame is austin and i have officially been fucked over by comcast
I just made an account with comcast last tusday in I can't use nothing I never had a account in my name or for this address at all I feel like why should I have to wait 24 to 48 hours for some of they doing its not far at all
I cancelled my service with Comcast at the beginning of September. I had prepaid a month in advance because they like to be paid for services not yet rendered. I paid approximately $180 and was told that would be a credit on my account and would be refunded. They sent me a box with a prepaid UPS label to return my equipment, which I did and have verification it was signed for at Comcast. Now they tell me that although they signed for it, they can't find it and refuse to refund my $180 until they locate it. They also have an "Equipment Recovery" company sending me letters telling me I either pay for the equipment or sign back up with Comcast and then I won't have to pay for it. THEY SIGNED FOR IT. I HAVE PROOF. I think they count on people giving up and just letting them keep the money. I have contacted the BBB and am now going to start a Facebook page so that other people will know what happens if you get involved with these people.
Hours listed above r bs. I arrived at 120 pm to discover they close at 1pm. Same old communistcast. Don't care about their customers.
Awful service. I have been without service for five days and still don't know when they ll fix it. The next available tech is a week wait
Getting hung up on or no answer thru their phone number listed or the 800number,terrible custoner serrvice,go AT&T ubstead
Been in twice since they moved from the miserable location and everything was great. One male Customer Rep and one female supervisor were knowledgeable and were really helpful and attentive.
Comcast is a sleazy company that provides poor customer service and manipulates its customer base to extract max $ for minimum service.
Comcast and Comcast customer service SUCK. Switchng to AT&T and fliing official complaint to FCC and FTC. For violation of communication laws and unlawful charges for service not provided
Having been without uninterrupted service for any of my 3 services for 16 hours and not being able to get a tech here for over 4 more days I want people to know that Comcast has very poor customer service and rates that are excessive! Unfortunately they our the only service provider that has somewhat reliable service! The people you speak to on the phone for help are rude and unconcerned!! Customer service is not what Comcast is about!!
worst internet provider i have ever been through, their modem "magically" stops working on its own. you dont have to touch the modem for it to stop working. it takes them forever to send a tecnician to look at it. they deserve to go out of business
This is a terrible office, I would give it a negative star if I could. The hours listed are incorrect, they open at 930am. The wait is never under 45 minutes and has on occassion taken me over 90 minutes. The front desk employees are slow and indifferent. I have never had a good front office experience in over 16 years as a customer. The bad thing is this is the best provider in our city. Pathetic.
My suggestion would be go as early as possible when the store first opens. That saves a lot of time and headache because the women behind the window work at a snails pace.
Try that phone number and you will get a computer and then maybe some clerk in Bangla Desh. This has to be the worst managed Comcast area in the world…but persist and eventually, many calls from now, you may get what you want.
Comcast always has issues as can be expected with gigantic companies. They can charge high rates since they don't have much competition in these areas for internet speed/cable options. Terrible service, terrible customer service, terrible prices.
Left WOW (Knology) after years of good customer service for a promotional price with Comcast. I am shocked at how pitiful the customer service is with this company. Three days without phone, cable and internet...I find it hard to beleive they do not have enough market share to pay for repair techs to keep customers happy. When it works the service is arguably better than Wow but the leadership of the company needs to be dismissed and a culture of caring customer service installed. They should be ashamed.
First it says they open at 8:00 am which is not true. They open at 9:00. Comcast is the worst and if Verizon had service here I would definitely go with them. For the last year and a half my bill has never been correct, not once and it has never been what they gave me a contract for; it has always been higher. Comcast is a big joke.
This company sucks. It is nearly impossible to get technical help and their employees do not care. Not any direct phone numbers so when you get disconnected, you have to start over. It happens all the time. The small one-person local office has short hours and treats you like a pest most of the time. Competition in the cable business is BADLY needed. That might fix all these problems.
THEwait lines are awful!!! everytime i have had to go there i have had to wait well over an hour to get waited on. You need to hire more people or come up with a better system!!!
I had great customer service. That being said, I returned one cable box b/c we were cutting down. Later in the day I realized the box in my house was not working. Comcast had deactivated the wrong box. This was on a Saturday and by the time I realized it the center was closed. This is not a problem that can be fixed on the phone. The center is open for 30 minutes per day and I cannot return until the weekend. So now I am paying for a service I cannot use.
Luckily for me, 3 hours prior to this, I had already set up my appointment to switch to Verizon.
I agree with everything the 3 others review said. I will also add that i sat in line for 30+ minutes to get 4 new converters. Only to discover that i only received 3 remotes when i got home. This place is an abomination. They need to hire more employees & give loyal customers deals. Also hire security & management with people skills.They already charge 2-3 times as much for their service as dish network & direct tv & should learn to appreciate their loyal customers.
I am really satisfy with the services that I have. If I happen to have any sort of problems with any of the services, Customer services are great helping me to correct the problem quickly. Koodols to Comcast Xfinity!
Thisd says that Comcast at this location opens at 8:00 weekdays. Don't believe it. I just went there and the sign on the door says it opens at 10:00.
Comcast continued to withdraw money from my account even after I canceled my service with them. It has taking three calls, and I'm still not confident I will get refunded. I've never dealt with a more unorganized company that has zero interest in their customers.
Someone opened up a Comcast account w/my name at an address I never lived at. I called them and they refused to give me a copy of the bill!!!!! If I am the customer and you claim I owe you money, why would you refuse to give me a bill???? After I called a million more times, they told me I had to come in to get the bill they couldn't send it to me any other way!!!! All while this is effecting my credit because they say I owe $300 on this bogus account. When in the world does Comcast let anyone get close to owing them $300 before shutting off there cable??!! I'd love to see who signed for this account and was making pmts on it. I guarantee after I wait for 3 hrs in line they'll refuse to give me any of that info - although they claim it's my account. OBSURD!!!!!
Every time I have to do a change of equipment I have to pass for this pain in the neck...3 hours waiting time in this location which is the closest one to me. last three times I counted 50 to 65 average customers and only two or three customers service representatives available, only for a certain period of time the 4 windows that are available to assist people are open. They need to get bigger building and more customer service representatives. PLEASE!!!!!!!!! I'm very sorry is the only near location to my house.
Every time I have to do a change of equipment I have to pass for this pain in the neck...3 hours waiting time in this location which is the closest one to me. last three times I counted 50 to 65 average customers and only two or three customers service representatives available, only for a certain period of time the 4 windows that are available to assist people are open. They need to get bigger building and more customer service representatives. PLEASE!!!!!!!!! I'm very sorry is the only near location to my house.
I wish we had more options in our area. Their business model is terrible and they really don't respect the customers that they have
In spite of what the other 2 reviews say, I feel the people working this location know what they are doing and are well worth the wait. Generally, every time I call the 800 #, I get someone that simply reads the prompts to help you fix your problem. Yes it's plugged in, yes I rebooted, no it still doesn't work! Here, they fix the problem the first time. Sure you have to wait in line, but would you rather wait on hold, not get any closer to fixing the problem, and then have to wait for a technician to show up in a 2 hr window?
Onky open to 5:00. Not 6:00. (Thanks for the wasted trip)
Comcast is the worst cable provider. Unqualified employees. Equipment failers. No quality of customer service. A monopoly in s Florida. If another provider was here they would be able to obtain all comcast customers. I have not met one person who is happy with comcast.
As a "loyal customer" I have the pleasure of paying 224.00 per month for expanded HD basic cable plus HBO, phone and internet. I now have the exact same channel set up through another company for 55.00 a month. When all of my promotions run out I will be paying 80.00 a month I will keep my internet from Comcast and still only pay 110.00 a month after all is said and done. Comcast is defenetly getting the too big to fail mentality and gouging their customers. Also, anytime you try to pay a bill at this location it takes 30-45 minutes because Comcast is too greedy to allow more than 2 employees on shift at a time. I have witnessed the abuse that these employees have had to endure an it is totally inappropriate.
I agree with everything said above. It is a shame. I am canceling my phone because I can't get anyone to help. I too am headed across town in hopes of actually taking to someone.
They have never ever made me a happy/satisfied customer. Every time i call i have to wait on hold for ever and can never get a clear answer from anyone. I returned my equipment becuase i moved many months ago, just to find out that ive been on collections for unreturned equipment for the last 5 months!!!!!!!!! Hire some real people that know what theyre doing for a change!!!!!!!!
Wish I had read the 1 review. Got here when the internet said they were open. Nope, not open until 10am. Waiting my time.
The line in Fort Oglethorpe is always out the door. Do they train at the DMV? They are super slow and bill is too high. $180 for cable & internet which goes out regularly
I tried to call the westfield office directly. Everytime I was booted into the main customer call center. After 4 minutes with automated frustration they were useless. They could not transfer me. This is the worst customer service I have ever witnessed. All I wanted to know was whether they had a replacement modem in their inventory before I waste 30 mins driving there. Especially since their incompetence is the reason I never received a new one in th mail to begin with
Just the worst people to do buisness with ever
I'm not going to waste any more of my day... Be prepared!
the joke is they always say stuff like "Your a valued customer." yeah right. always on hold. can't login to my account.
It's impossible to get thru to customer service! The phone system is simply cycles forever... I was erroneously charged after I disconnected from the services and paid my final bill. I received yet another bill with the balance. Since I couldn't get thru to the customer service, I had to go the the West Palm Beach office... They agreed that the charge was for the device that I didn't rent from them!! They said I don't owe Comcast anything... I received another bill in 1 month!!! Again, I couldn't even get thru to the customer service phone line...
The ladies sitting at the front needs to go back to training. They are very rude. They said "if you don't like Comcast service you can switch to another provider." Thanks for that, I did that, and I am happy now.
Worst provider of phone and internet service we've ever had. We've been averaging half days all week of Both phone and internet. We've had to send employees home and the company is losing money every day now. Going to switch to ATT.
Reminds me of the BMV service. Not very quick or good.
There has not been a Comcast store here in several years, so don't bother going, no one will be home!!!
Horrible service! Spoke to some women with an unusual name that was so rude! She proceeded to tell me she has been there for 10 years....that had nothing to do with anything I called for.
I had the rudest customer service experience from a twenty-something representative. She accused me of not knowing my telephone number (used to identify subscribers) twice when she mis-keyed the number. I gave her a written account number and she told me to read it to her because "she doesn't have her glasses". Clearly, Comcasts needs to raise their service standards.
There is little customer service here. You will wait in a long line out the door more than likely.
No surprise that Comcast customer service is yet again lacking. Even trying to cancel service is inconvenient. The hours posted for this office are apparently incorrect. After arriving at 9:15 (hours posted online are 9:00-6:00), the office door lists 10:00 as opening time. Thankfully this will be the last time we will wait for Comcast!
I am at my wits end dealing with comcast. Only had them 5 months and I have been on the phone with them more than my own family. I would say 1 out of 20 comcast employees I have talked to have been helpful. BUT I STILL HAVE NO CABLE. NO WORKING BOX and Im on # 3. This is crazy. If this 3rd box they send me dont work they just lost a cumstomer for sure.
Worse service the phone fades in and out, the internet has to be rebooted often, and I've have their service for over 10years and they never offered me a free channel. Not to mention my bill was extremely high and different just about every month.
I agree that this location no longer exists. However the real problem is not the erroneous listing. The bigger problem is that there is NO Noblesville Comcast office. It is terrible customer service to make Noblesville people wait for 30 to 60 minutes at a small and overwhelmed NE Indianapolis office! They also closed the Fishers office. This is obviously a strategy to make it as painful as possible to get service at one of the few remaining offices in order to save money and discourage people from bothering them at their offices. IT SUCKS! They need customer service lessons from the Bureau of Motor Vehicles.
Same thing...website says 8am...doors say 9am
Comcast is doing work on Chauncey Lane in Leesburg. When the small backhoe was here last week, they drove over a rectangular utility cover in the ground and broke it. I have spent the last 30 minutes trying to report this to Comcast. The two numbers on the hangtag they left on my front door got me nowhere. Fianlly got through to someone but will be interested to see if there is a replacement arranged for. Not very hopeful.
With all the techs they have and non of them know how to fix the search to let u know that the only location open is on cutlet all others in albuquerque ar closed!!!!!!!
I went to this location to return damaged equipment, and got there at 5:55,and they close at 6:00. The man shut the door and locked it in my face and says rudely, "we're closed".All this after fighting rush hour traffic. Comcast is not out to help their customers , that's for sure. I am now definitely changing providers!!!
all i have to say is if you have Comcast you should drop them. I've been trying for 2 weeks now getting a technicians screwup fixed... it apparently is not going to happen.. mi getting a outsourced person who can barley speak English who is going to pass the buck and was going to give me another number ta call...no...you will transfer me so i do not go to the end of the line...looks like i will be going with another service for cable, net and phone...Comcast has piss por service
Signed up with 2 year contract (If you cancel huge fee) small print After one year which they do not tell you they raise the price. Then when you call to complain they are so rude. . Very disapointed
sent me a bill for charging for a modum that I bought. Also sat on hold for a vary long time after calling three different times
You'd think Comcast would tell us so. But noooo.....
I went to this location twice to get an digital adapter and they said they were out of them both times! When I told them of the trouble I've hand and that I may have to switch services, they said go ahead.
The service always sucks here
I went o this office to complain about an error in my bill. They told me they could reduce my charges. When I got my bill they slammed me for set p charges, etc. that cost more then my old bill. Totally unethical office. Be extremely careful or you will be ripped off like I was.
Service was supposed to be connected a week ago still nothing.everytime i call they give me another time and day.