As a convenience to Los Banos customers and surrounding Towns the hours from 10am to 1pm would be appreciated since this is a commuter suburb at least your company can try and see if it is serving the needs of our community.
I was there to ask them a question about changes to my service. The lady was rude, she gave me the wrong information. I returned home, called customer service and was told that she gave me wrong information.
Comcast lines are too long they go up on my bill every other month the equipment does not work as good a lot of people I know switch to DISH. and. DIREC TV I might do the same
searching all over, got an address, denied a phone number to call, waiting 30 mins on phone...must be a better company, better service,, going shopping for a replacement now
I had comcast internet only. Received a call from comcast offering tv. They charged me $15 to send tv box to my home, but when tried to activate was bad, thats why I came here. I had 98 people in front of me. Took 3 hours for the tv box to be changed... and when came home the second one was bad too. Now I had to drop both services from comcast because no way going back to this place!!
I have been a long time customer of Comcast since 2002 what the F happened to customer service??? Worse than Verizon!
Cant agree with you more. You are on hold forever then you get send around to different reps that cant help! So frustrating.
I wasn't going to give this a good review because the wait was a bit long, but after my name was called, I realized why. The customer service is exceptional & the staff take their time to make sure the customer is completely satisfied & understands all of the options available. Not only did I have all of my questions answered, but I was also given information on how to use the internet service more efficiently. I used to be an AT&T customer, but they never explained anything that really mattered. Comcast did. I've gotten all of my family to switch now, and they all agree that this company is well worth it. Plus, I now get all the channels that I love to watch, where as with AT&T, I only got a select few. I also pay less for this service & have so much more. The internet connection is the best & I'm kicking myself for not switching sooner. Keep up the good work Comcast!
I am overly frustrated with Comcast's lack of customer service. They were extremely unhelpful to me and at times were actually rude. I too was connected to multiple representatives, after spending insane amounts of time on hold, and they still kept passing me off to someone else. I couldn't understand many of the representatives either due to strong accents. Not helpful! I switched to DirecTV and will never use comcast again.
Im trying to get in touch with Comcast , and there is no way I can talk with a representative , I have problems with my internet , I set an appointment last sunday , you guys got me waiting all day , and no one showed up. still cant get in touch with you guys , what kind of game are you guys playing. this is not even funny.
All I can say is that the service couldn't be worse - we lose cable several times a day, for no apparent reason.
Over the past week the service has been halted several times each day. What is going on with you folks? The price goes up, the quality of service spirals down. Lately the weather has been comparable to San Diego, so I know it couldn't be that!
Are they open? Website said they arent but a technician told me they are anybody knows?? Thanks!
Called 4 days earlier to set up an appointment for today. Called after the tech was supposed to be here. Was told "We have no record of an app.for my house but i can come by the local office to pick up equipment and i can be up and running in a few monutes`45 min.in line. Half. Hr. To install two boxes and a modem Two hrs.on the phone for supposed support still no tv and was told it could take up to 24hrs.for the boxes to be associated to my account. If this is not a load of horse shit i dont know what is. I would be run out of town if my business ran that way. I will be in that same line tomorrow to drop there crap off.What a waste of my life to have to deal with such a crappy company.
As you wait your number you will hear comments comparing the experience to the wait experienced at the DMV. Many comments were overheard starting it was worse than the DMV. Many people left rather than wait.
This company can never ever do what is advertised. They can't cancel, move, register, any service like the commercials show. They can't make anything happen ever as they say they can after you spend hours on the phone w them. You will always have to call again. Plus you have to use other number options to get past"system having tech dificulties" n disconnection. in the end you will still pay a bill for this service!
I hardly ever write reviews because I like to give people as much grace as possible. However, the mount pleasant Comcast has pushed me beyond my limits. Every single time I go into the building it takes me at least an hour of waiting in line even when there are only 3 or 4 people in front of me. The employees always look like you are bothering them and that they could care less to be there. I am finally able to cancel our Comcast cable and Internet because we are moving into an area with more options and I could not be more happy about it! I am tired of wasting so much time without getting any help and still having random hidden costs that no employee can ever explain to me. If you are looking into Comcast and have other options I would STRONGLY suggest you go elsewhere. Not worth the hassle and they have a lot of random blackouts as well. Hope this helps.
you would think a company deeply rooted in communication would have a website, or a human being , perhaps a recording or maybe smoke signals to let me know if they are open for counter business on a Holiday. I was told 3 times by the 800 goofs yes,but they were just looking at the same generic posting I found. PLEASE update for SPECFIC closing dates. Companys have been doing this for centuries, but Comcast could care less to let me know their REAL lobby hrs. BAD MANAGEMENT
The Boca Raton hours listed in this post are incorrect. Don't go there at 8:00 am on a Saturday...they are not open. Can't you even get your store hours correct. (BTW, it also says the Boca office is open on Sunday at 8:00 am too. Really!!!!?
The wait times are unacceptably long. Then when you actually get the items they are used and won't even turn on. I've had to return three different times and wait over an hour and a half each time for different equipment, none if which have worked so far. I hate this place with a passion!
No one communicates, therefore plan to make two or three trips back and forth to their location to get anything done. I was treated a if I was te idiot, even though THREE times I tried to do as they told me, just to get a cable box. Find another provider!!!!
Your counter rep is a rude lady! She makes the DMV ladies seem like angels! Operator U18 get a job where you can be rude at like cleaning out sewers bcz you don't deserve a position in the public eye you are rude & snotty
For the second time trying to get service comcrap was a no call no show
So glad to be saying goodbye to Comcast and headed for Meteonet. However even in leaving Comcast is going to insist one king my life difficult. I'm sitting in my car in the parking lot outside of Comcast on Creasy Lane. Why? Because every place I can find an "hours of operation" says the store opens at 9:00. However I get here and the sign on the door says the store opens at 9:00. Just try to find this information on comcast's website! When I called to inquire about this I found myself in a hold cue that was one hour and twelve minutes long! I tried some other routes to get into a faster cue and eventually got through to a live human being. However this person could not tell me the official store hours without getting my name phone number and last four digits of my soc! Sound familiar? Yah and while I'm sitting here I watched 20-30 disgruntled people come and go all under the impression the store opened at 9!
Very bad service, going to switch to AT&T
When I walked in today, I expected the worst. Lines wrapped around the building, people screaming, etc.
Instead, I was pleasantly surprised at the calm atmosphere in a spacious, air-conditioned room. According to the roll slip, I had 20 people ahead of me, but I only had to wait for around 25 minutes, which is pretty impressive. Lady who helped me was extremely polite and accommodating. My first time going to a comcast office in 7 years of use, but won't be the last. Satisfied.
the persons working there are unable to do anything, they lie in front of their customers and if you ask them that you would like to speak with their supervisor, they just refuse it! avoid comcast augusta!
Something is broken when every day there is such a line where you wait for 30+ mins. At least govt offices where you have similar waits have chairs. Poor young pregnant gal next to me sat on the floor. She asked if she could use the bathroom and was told no.
I have to go back and I'd rather have a root canal. Really.
The last tome my wife and I were in the Ssvannah Georgia Comcast office was to return some equipment. The one line was terribly long! I counted over 50 people in that small lobby area. Around two additional people per minute were coming in for the hour and a half that we waited in line. Comcast needs to expand their facilities in Chatham County Georgia to accommodate the growing population of this area.
I have had comcast for a while and it continually frustrates me because I am typically dealing with them over the phone. I went to this store to pick up an additional cable box and the employee could not have been nicer or more helpful. I won't be calling comcast anymore, I will just go directly to this shop.
This location opens at 10am (not 8:30 am).
We would like to see The Blaze TV added to the channel lineup ASAP! Comcast/Xfinity of Plainfield, NJ will carry Al Jazeera but will not carry The Blaze! Call and Email your local Comcast/Xfinity Customer service and demand that Comcast/Xfinity carry The Blaze TV!
I feel like I'm at the social security office except there is no place to sit but the floor. I've struggled with my service since January, internet/wifi, phone and cable. After an hour on the phone I was finally told to take my equipment back and exchange it. I've been waiting for quite some time to get service. One heard all about employees called in such, surgeries, etc. I personally don't care why comcast is unable to provide quality service at their stores. I'm currently looking at other options to spend 239.00 a month. Wonder if they will kick us out when its closing time. Tick tock
My husband and I just came home after pickingg up a new HD cable box at the Clippert office. We are an older couple,by no means stupid just inexperienced about new technolgy. Service representaive P50 was rude and impatient when asked about devices, cables and charges.We left the office pretty upset. Maybe she is having a bad day but it was only 11:02 am.
After being without service for 4 months while they sent people out to attach the wires to the house, they billed us for all the time we didnt have service. When we called they assured us it would be credited. 9 phone calls later we are still struggling to get this straightened out. Worst customer service on the planet
I love the new office on Cutler! I know that wait times have significantly reduced, but I do feel things could be a bit more streamlined for speed of service. Thank you, though for all of the good service you do give!
Normally I'm not one to write a review, but when some place sucks as bad as this place people need to know. Do not get service from comcast in the Rutherford county area. I don't know why, but I had service with them for a year and all I can say is that I've had problems from the start. From customer service to installation to receiving new hardware everything has gone wrong and everyone in this office seriously needs to be fired and comcast needs better hiring practices when is come to whom they hire. They can't get it together and never will if something isn't done.
At this point, I HATE COMCAST. I drove up to this location which no longer exists. I called the number listed and they gave me that address but could not connect me to the Webster office and were not aware that it was closed. Very, very disappointing. BTW, I was left on hold for 15 minutes while they determined the location.
Comcast no longer has an customer service office in Taylor . You must go to the Woodhaven office on Allen rd
I have been having an issue with one of my main cable boxes for about 2 months now. The times for the technicians are very far out (3days) and during work hrs...was told I could burn my gas out and take it to nearest office or have one shipped and get charged 9.99 then still have to return the bad one...In the mean time I'm being accused of having an extra box and have been getting charged 1.99 since jan 2013. No credits for disruption, but only a foreigner who I barely understand reading a scripted apology...this service is poor and too expensive!
I've been with Comcast for a yr now and am ready to turn in my box and get rid of it. I've been to three "comcas t" stations and been told "we only issue the setup you'll have to go somewhere else to return it". One of the three locations wasn't even Comcast, it was frontier(great help in there!!). Its getting mailed back in a box to say the least. I should've know this wasn't a very organized company when I got the wrong remote for the box the first time and had to revisit. I also got charged an installation charge after I installed it! Go elsewhere if possible
I'm standing in a line that's so long its wrapping along the inside. Wall. 2 counters open. Slow as Christmas. This is the 5 time I've been here and. It's always like this.
The people at this location are apathetic and the wait time to get an issue resolved or to return their faulty equipment is ridiculous. The employees are rude and they just suck in general.
if there were any other choices in Tallahassee that had any decent packages other than satellite this place would hopefully go out of business. customer service is horrible for the amount of money you spend with them each month. I believe that the only reason they feel they can get away with it is because they don't have any true competition.
Received the worst service from the sales agent salah namous.. He should be fired from performing his job as sales... Will never recommond him to anyone
This location every day of the week is always crowded, you have to wait in line literally thirty minutes just to get help to pay your bill or other concerns. They should have more people in their booths, maximum only two booths open and theres four booths altogether. We are there customers, so maybe they shouldn't have us waiting for so long.
First off it opens at 930 not 830 as the hrs say above. When I got there the rep inside pointed to the sign when I knocked on the window. I can't wait to go back to verizon, much more pleasant and better equipment. I've dealt with comcast on several occassions and I don't care for their racist attitude. There I said it. Its true. If your black they will bend over backwards for you. If your white, good luck with getting anything other than short answer and major attitude. I watched this play out half adozen times standing in line.
Comcast has the worst customer service! 25 minutes in line.. line never moved. They were going to ship the converter to me for $10. Decided to spend $10 in gas to wait in line for NOTHING!! Had to leave and have it shipped anyway. Something that should be free ended up costing me my lunch, gas and pissed me off completely. Their pricing only helps new customers.. not the loyal customers of years and years. COMCAST SUCKS.. make me rate to even post.. there are no SUCK stars.
I was dreading going into the Comcast office because of awful reviews I had read. Imagine my surprise at only waiting about 4 minutes, then being called to the counter, exchanging my non-functional converter box for a new one with very friendly, efficient rep. All done and out quickly. Yeehaa! They must have read reviews and cleaned up their act!
Every time I call its 45mins and I still have to go to the store to explain because the girls answering the phone wont type in notes on the account. Not to mention 2 months waiting for a booster that the small truck does not install but the "one with a bucket" has to come. The cable is in the ground on my corner! Nobody knows when thats gonna happen still! Charged me 3 times in one month...How about if someone didnt have the money in their account??? Uh oh...would not fix it...Just not a common sense let me help you Company at all!!!
Worst customer service ever. The fact that the employees sit behind bullet proof glass is all you have to know about what you are getting into. They make the DMV seem fun.
for Urbana addresses & ph#s are all wrong, closed or disconnected. Toll free #s give interminable waits & no call backs. Finally got an answer..."no offices in Urbana so was given an address in Champaign, I asked for a ph # so I could verify that office was actually there & open, I asked if # would get me the local office & was told yes, but that # just led back to voice mail that said all operators busy & would call back..ofcourse they did not.
8432 Tamarack is Cub Foods.
hours are wrong, they are only open till 5:00pm in williamsport
All they do is lie!! Store hours are 930am so why does it say 830 on here
Each time I've been to the Urbana Comcast office, I've had to wait over 30 minutes in line. There are only two customer service reps. You would think a company this big would care about their customers more, and have more service reps working. I've waited in shorter lines at the Driver License facility.
If you are going to open at 9:30 on a Saturday, can you have the common courtesy to change you hours on your website.
Comcast in Florida is the worst anywhere!
Horrible service. They take very long. You can spend the whole morning waiting
The customer service is slow and inadequate for the amt of people that need service at this site on federal highway . There were over 50 people waiting when I arrived only 4 out of 6 lanes were open For the amt of customers at this site All the lanes should be open ! My box malfunctioned and I had to wait over an hour to exchange a box. Comcast has a monopoly over the cable business in south Florida. Customers pay large amts of money for service. The customer service is slow and inadequate and arranging for someone to come to your house cant be any sooner than 48 hrs. In a world that runs on cable , internet etc the wait should not be this long. Your commercials tell us how you are the best and we should use you because of this but you are not the best when it comes to service. I am a customer for over 20 years -Comcast cares nothing for their customers once they have them
I tried calling 5 times. Three times I was disconnected, once I was put on hold for 5 minutes, and the last time the message referred me to the website.
Worst customer service I have dealth with, I could never get away with what these people get away with - you guys are awful!
this location no longer exists... please update!!! It makes for terrible customer service!
No "real person" to speak with. Automated menues that do not address problems. All automated service is either to collect money or sell something. My advice: stay as far away from Comcast as you can. Monday I am going to switch to AT&T, at least there I can pick up a phone and get a real live person that has knowledge..........
I have been trying to get service upgraded since June 27th and have spoken to several phone reps. No upgrade yet. July 10th.
Let me just say, Comcast has the WORST customer service around. And what's worse is that they don't even care. I have spent hours upon hours on the phone with them, and for what? Only for my issue to NOT BE resolved. And they weren't going to be able to have someone out to my house for TWO WEEKS. TWO WEEKS?!? That would make a total of THREE WEEKS without service. They said they would "credit" my account so I wouldn't get charged, but guess what? I cancelled! Goodbye, Comcast! I'm going to DirecTv!!!
First of all I have been going to that comcast center for years. Their hours clearly say on their door Mon-Wed-Fri 9-5 Tues and Thurs 9-6 and Sat 9-1. So I am not sure what sign you were reading but it has not changed in years. Second this website has the wrong hours for the store.
I cannot stand "trying" to do business with Comcast locally because they are LAME. I've been there three times today trying to get in to talk to someone. There is always a crowd of people (standing room only) and "maybe" three/four behind the counter helping customers! It's ridiculous! THEY need to have ALL the window open and waiting on customers when they have standing room only! This seems to be the norm now for Comcast on Chad Drive!
Monday July 8th 2013, 9:55 a.m. and still not open. Not the first time.
Totally wrong hours. 10-7. Closed Sundays. Please change website. A lot of PO'd customers this morning.
yeah, what about those bills going up for no reason? For 3 months I was laid up with an injury at my sister's apartment & Comcast doubled my bill. I wasn't using tv or net at all. Hard to know whether I should take the 2 buses & brave the crowds & bad service at the only Comcast store in SF, or wait on the phone to order the new equipment and then wait 8 hours inside my apartment in case UPS comes to deliver it....
Over the past two days I've spent as many hours with several Comcast representatives who were absolutely worthless when it came to answering my questions. Either they don't know what their doing, or they're working in some foreign call center (can't understand them to save one's life). Also, the local call centers do not have local numbers, so I'm going to have to drive all the way across town to get some answers to my questions. I'm about ready to jettison Comcast. This level of service is really appalling.
This center had 7 stations but only 3 open when I first got there and about 50 to 60 people waiting. After about 1 hour they opened 2 more. I spent almost 2 hours waiting there to try and correct a problem of being charged for equipment that I owned and that Comcast was trying to charge me for. This center might have been remodeled but still has poor customer service and is undermanned. Plan on waiting a long time if you have to go there!
I was there on 7/2/2013 about a problem that the Comcast made on their end where they told me if I can go by the office and fix it will help them , I was their 1min after the closing time the door was still open as I approach the door this lady comes up and shut the door on me I try to explain way I was their she didn’t want to hear it , that’s who you get treated when you take time out of your day to fix a problem they made in first place
The location on chapel st in new haven ct is one of the worst locations ever. The tellers are very rude and there are never enough people working to meet the needs of the patrons. I would never recommend going to this location. FYI the hours of operation say 8-5 on the website but the door says 10-6, someone needs to fix it because its pissing people off.
The weekday office hours begin at 9am, not 8am. I found this out upon arriving at 8am and saw that the hours posted on the door did not reflect the website.
Comcast is so highly overrated they say they have deals but their competition you can spend $30 and you get more channels that package here is $70 +$10 each on premium channels do the math ...disgusted
We have been without a phone since June 11th after repeated assurances that our service will be transferred. Not true. After technician finally came, phone and internet were disconnected instead of connected. We are still trying to get service.
No regard for the customer. No owernership of their mistakes.
I attempted to return a modem box to the Kendall location at SW.117th Avenue and I waited for over 25 minutes. When I inquired about what more would I have to wait they told me about 45 minutes. THIS IS UNACCEPTABLE!!!!! There should not be ANY wait involved in returning a box and getting a receipt for it. THE CUSTOMER SERVICE AT THIS LOCATION IS AWFUL!!!!!
Disgraceful service center!!!!!! 2 people working horrific Waited in line for a half an hour and finally left two people at the counter were there for one half hour horrific
The Reston office closes for lunch, and not at the same time every day. This information should be included.
Service person was a no show and reported to his office that we did not answer our phone. NO ONE called us, and now must reschedule. Appointment confirmations are a joke. This has happened multiple times.
The 713 number only routes to worthlesws CSRs in Manilla, Phillipines, who will hang up on you rather than help you.
all the way around poor service - location is 2 miles from their office and they can't even tell you if they service it...doing a site survey which they never bothered to get back to me...in over a week till i called them heck - went with dish
I went to ur location in Elgin around 11:45 ish and the location was already closed. I am very upset, I haven't been able to enjoy the package deal that I just made a payment on, I also wanted to add service, seems I may need to take my business elsewhere. I would appreciate a follow up!
Actually, as much as I dislike Comcast, the Malone St store was quite all right when I went by to pick up my extra Comcast box. The test will be tomorrow when I bring back this box (it didn't work - dead!) AND ASK for my service re the box to store when they give me the working comcast box. We'll see! Paula M.
Have never done business with a company whose customer service is so bad, that it cannot be put into English.
Your customer service SUCKS!! Been trying to get a customer service agent on the phone for over 10 minutes and all I get is a run around.
I put my Internet service on vacation hold. When I tried to start it, I could not get through to a live person. I went through MANY prompts and then was up on hold. I sat a listened to silence for a LONG time and finally gave up. I guess when I get home, I will have to go to an office and see if they can help me.
2 hrs wait to pick up new equipment...
The preceding reviewer was almost generous. I called the new number, was twice put on hold and twice disconnected. The notion of service seems to be unknown to Comcast. Their web site is completely useless for any sort of support - its sole function appears to be sales. But the sales are cludgy, too!
So sick of dealing with Comcast. They are just as bad in person as they are on the phone. Crappy hours and had to wait in line for 15 minutes before I got helped. I hope Google fiber puts them out of business.
They need more workers where u pay ur bill and pick up boxes . I had to wait in line for 35 mins. I think that's pretty bad. Especially if your elderly. They have 6 Windows but only 2 people working. That's kinda crazy on Comcast side. I have stood here n line and watched 12 or more people just walk out .
when calling to speak with someone is rediculous you stay on hold for forever and when you press 0 for the operator they hang up on you!!! i Hate Comcast they need a better phone system for customers and the options on the phone are stupid you can only go 2 ways and its either your a customer or not a customer im not a customer i just need to speak to a human not a machine!
After trying for a week to get a failing channel box to work properly using electronic signals sent by comcast, I asked them to replace the channel box, the comcast solution was for me to bring them the box on my day off. Wrong answer - it's time for me to spend the $200 a month that I spend on comcast somewhere else.
They are the worst.. The lines are long and the reps are very grouchy.... Their service is very overpriced and they will not honor their promotion prices.... They add so many fees onto the bill the "deal" is not longer a deal....
Office Max has horroble customer service. Period !!!!
Just got my 3rd HD box and it has the same problems that the one I returned had. I never had this problem in Atlanta. Sick of their crappy boxes!!!!
My first entry mysteriously disappeared so Iam making a second entry. The service received at this facility was so poor that I will likely never return to this branch. The service rep was unable or unwilling to assist with providing adequate info about services or products needed to update my system. I was sent away with a bag of products, cables and instructions and told that I could connect everything on my own. To Comcast's credit, I was able to call the toll free number and schedulel someone to come to my home to help and provide proper assistance.
Helpful when you get the right person, they really are there to make things easier on you. Its just a matter of getting ahold of em.