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When I walked in today, I expected the worst. Lines wrapped around the building, people screaming, etc.
Instead, I was pleasantly surprised at the calm atmosphere in a spacious, air-conditioned room. According to the roll slip, I had 20 people ahead of me, but I only had to wait for around 25 minutes, which is pretty impressive. Lady who helped me was extremely polite and accommodating. My first time going to a comcast office in 7 years of use, but won't be the last. Satisfied.