No show no call
We were given an installation time of between 10 - 11 AM. Were home ALL MORNING with BOTH cellphones on, waiting for a call because we had told TWC we had 4 dogs, so let us know when installer arrived. Waited until after NOON, then called to find out where the installer was. The CS woman said the guy was here, described my truck and my wife's car, and said he called, got no answer, and left a message. So why didn't EITHER of our phones ever ring, even once? Now we have to find out when someone's supposed to show up AGAIN... so we can sit around all day AGAIN.