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Switched from RR to RR Turbo in Feb 2012. Download speed a bit better, but still problems. Got notice in Nov that TWC was going to begin charging for their modem. Talked with the Cust Service at Best Buy. Learned that the TWC modem I had was for 2.0 and that Turbo REQUIRED Docsis 3.0 to operate properly. Bought my own modem. MPS went from 6.8 to 19.8. TWC peersonnel were totally unaware that their equipment was inadequate to handle faster download. If you have RR Turbo, go get a Docsis 3.0 modem and a lot of your problems will disappear. Don't expect ANY help from TWC.

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