Sears Customer Service

Sears Customer Service Phone Number

Phone Number:1 (800) 469-4663

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Average Customer Rating

Score 1.5
Website: Sears Website

Sears Customer Service Hours

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Reviews For Sears Customer Service (82)


1 month no repairs. They have been to my house 3 times without the part. Was supposed to come today 12/10/15 and just got a call that its postponed again. Have been without an oven for over a month. And yes I have a servicfe agreement.

-by (Dec. 10, 2015)


No one will call me back or contact me about the boiler that you sold me Number on last comment

-by (Oct. 15, 2015)

Very Satisfied

Purchased Refrigerator, dishwasher and stove from Sears in Beavercreek. Sales lady was very helpful and went out of her way to find us extra discount. Installation of appliances was excellent.

-by (Aug. 20, 2015)

order status

who ever is in charge of the phone reps needs to be fired. no clue what so ever

-by (Jul. 28, 2015)

Lawnmower repair

Sears must be a great place to work since they have no managers.

-by (Jun. 23, 2015)


the delivery driver does not come to your door. He calls your phone number from the street & if you miss the call they drive away with your merchandise. It takes 60 minutes to talk to a person in delivery. I will never shop here again..

-by (Jun. 2, 2015)

Garage door replacement

I had my garage door replaced by Sears on 1/10/15. I had paid for the work that includes a permit. I have been calling customer service and I was told it should come by mail within a month. Now it is almost 3 months and I am still waiting.

-by (Mar. 28, 2015)

Washer delivery

I ordered a new washer online. When delivered, the guy said his paperwork didnt show that he needed to take the old washer away. There was no spot online to reserve this so i assumed they take it away like every other appliance I've ever gad delivered. After speaking right away with customer service to a very polite, informed woman, we scheduled 3 days away for my free pick up. I probably should've inquired why theres no spot online to ensure the old appliance is taken away.

-by (Jan. 16, 2015)

auto center

I was at Roanoke va to get my car worked on but I found out by other sears employees that I had to wait because a tire tech had his car in service bay working on it with no ticket and no charge so it must be nice to work on your on car and get paid by sears so I left and went to another garage not sears the garage was a mess old equipment was setting around every where I don't see how they have the room to work on cars

-by (Jan. 13, 2015)

Awesome teamwork

I am very satisfied with the extra step associates took to assist me when I had visited the store. I also got the best sale prices I ever thought was possible that day. Can't wait to return.

-by (Dec. 16, 2014)


Terrible installation and repair crew. Customer service staff are not efficient . No show appointments.

-by (Nov. 20, 2014)

Purchased a mattress

I bought a mattress ( Simmons Beauty Rest). The mattress developed a "sink hole " within 6 months. One person said it would be replaced and transferred the call to set up delivery and the delivery dept. said "You're not getting a new mattress." I have called at least 7 different #'s at Sears and have been hung up on twice. I have called Sears Corp. office and am referred back to customer service. I have also called Simmons . No assistance there either. I had to replace the mattress( 6 months old) I am now paying on a mattress that I no longer have. It was hauled to the dump.

-by (Oct. 30, 2014)

Tried to buy a stove

Never again. no customer service. could not deliver on day specified. customer service lied to me. house with out a stove almost a month because of them. Delivery guys could not find house....told me it was our fault. did not call.....just left us waiting. never again SEARS.

-by (Sep. 12, 2014)

cusomer complaint

all experience with stores are terriable nobody answers the phones for the department you want they have answering machines bad customers service when I called the corporate office I spoke to a women named meme she had terriable customer skills she shouldn't even work at corporate dealing with people she was raising her voice at me.i was a manger that's not the way you deal with customers or customer complaints. You need a better system there should always have somebody to answer phones that's good business.

-by (Aug. 10, 2014)


So we had 4 service calls for our dryer. It almost caught fire. Smoke and such coming out of the Bosh Dryer. Had 4 service calls. Took many hours and many phone calls and finally me BEGGING them to replace it.

-by (Jul. 30, 2014)


This was the worst experience in ordering repair parts for a Craftsman electric weed wacker! Twice I had to order these INCORRECT parts online explaining in complete detail what was needed. I've now been without the use of this unit since 6/27/14 and my yard is a horrific mess. The second order that was placed, arrived with incorrect parts on 7/22/14. Called Customer Service who then referred me to Parts Credit! Was on hold for over 25 minutes!! The manual showed all of the parts to this thing but were so tiny, no human eye could see what they were. I finally talked to a 'human' and was credited only the amount of this last order, after much bantering back and forth with me refusing to even consider a 3rd attempt to get this right. No more SEARS for me!! They should be ashamed......

-by (Jul. 24, 2014)

Horrible experience!

Have been transferred almost a dozen times to address the fact that the sub contracted dishwasher installers got dirty dishwater all over my grandmothers oriental rug, knocked into walls, left smelly towels wet on my counter, walked all over with dirty boots, used my dishes to catch draining water from the old dishwasher, delivered the wrong appliance...the list goes on! The head of install promised the sub contracting company would take care of it but its been 5 days and I haven't received a phone call. When I called the head guy he was conveniently on vacation and his voicemail included no forwarding numbers for customers. Sears, you should be ashamed of yourself.

-by (Jul. 14, 2014)


Took hours to reach not happy at all!!

-by (Jul. 1, 2014)


purchase 2 brand new tires from sears on june 05,2014. Driving only highways to and from stonybrook hospital. I recently got a flat on the highway.i was told they are unable do any thing for tires are only 3 weeks old.

-by (Jun. 30, 2014)

Bad service

I took 1/2 day off work to a scheduled repair ( was told be be home between 1 and 5) I received a call at 4 saying they had to reschedule. I asked if I was going to get a discount for having to take another 1/2 day off work and was told to go online to find a 20% off coupon. What a waste of time. I will never use Sears again or recommend them.

-by (Jun. 20, 2014)