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Original Post
This was the worst experience in ordering repair parts for a Craftsman electric weed wacker! Twice I had to order these INCORRECT parts online explaining in complete detail what was needed. I've now been without the use of this unit since 6/27/14 and my yard is a horrific mess. The second order that was placed, arrived with incorrect parts on 7/22/14. Called Customer Service who then referred me to Parts Credit! Was on hold for over 25 minutes!! The manual showed all of the parts to this thing but were so tiny, no human eye could see what they were. I finally talked to a 'human' and was credited only the amount of this last order, after much bantering back and forth with me refusing to even consider a 3rd attempt to get this right. No more SEARS for me!! They should be ashamed......