Wendy's Customer Service

Wendy's Customer Service Phone Number

Phone Number:1 (614) 764-3100

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Average Customer Rating

Score 2.4
Website: Wendy's Website

Wendy's Customer Service Hours

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Reviews For Wendy's Customer Service (70)

Friendly Service

Kernersville location - very friendly service. Thank You

-by (Oct. 3, 2014)

Found a area that needs a Wendys

Across the street from Dollar store located 1850 Eldron Blvd Palm Bay Fl. 32909-6870 is the Bayside shopping center and on that corner was a burger king which has closed and next to it is a gas station check out the area i think Wendys can do a great bussiness there and also for the community be a great asset. hope to see you go there.

-by (Sep. 11, 2014)


Clean,good deals,affordable,fraser,hot meal,service is friendly too,love to go there with my family.

-by (Aug. 15, 2014)


I would like to tell you that the reason I love Wendy's is the varied menu, especially the baked potatoes. However, it seems that the potatoes are a problem. Everytime I go to the location at White Oak Shopping Center, Garner, NC they are either out or you have to wait for 15 minutes or more for them. This location recently had a complete make over and I was sure that they would upgrade or add ovens to fix this problem. Not so! Could not buy them again last night, so I left and did not purchase anything. The reason for going there is the baked potatoes! Since my husband is diabetic and has taken a shot while I go to the drive through, I can not wait on food or he will have a reaction to his insulin. Please, look into this problem and see if it is a mechanical problem or a management one! I love your food and hate that this is a constant problem for at least two years. You would be better off to remove them, than to make customers mad because of the unavailability of them. However, this would be a mistake since that is the reason a lot of people go there in the first place.

Sincerely, Brenda Jones

-by (Jul. 18, 2014)

Poor customer service

In the last two weeks I have gone to 2 different Wendy,s in Cincinnati, Ohio. In one situation I went to the drive through that was empty and received at least 4 mistakes on my order. In the 2nd situation the store was busy so I went inside to order. This was a different Wendy's. As a result I checked my sandwich before I left and another mistake was made, the service worker corrected it. I think Wendy's makes a great hamburger but, customer service is poor. I will not be going back to Wendy's for a long time.

-by (Jul. 13, 2014)

salad dressing

i have been wanting to know if any of your wendys in my location (Rochester NH) would sell me a box or two of your Creamy Red Jalapeno dressing. I love that dressing and they said they only sell to you guys. Can you please let me know i would really love to buy some if the company that makes it cannot sell it to . thanks

-by (Jun. 1, 2014)

Would you go to this location again?

I was taught if you can't say anything positive, say nothing.

-by (Mar. 20, 2014)

Very slow

They wouldn't fix us a baked potato. The were very nice,but didn't try to accommodate us.

-by (Mar. 9, 2014)

Not always fresh

There food seems to me to be every dry. Not the most best costumer service.

-by (Feb. 14, 2014)

Like the chili, we are luke warm on Wendys

My sister and I have been huge fans of Wendy's and have frequented our local store every Sunday for the last 10 or so years, except in a few instances. The chili has been our meal of choice. For the last four of five times, however, the chili has been only luke warm. Seems the pot has a crack and they can't crank up the temp. Why does not Wendys of the Franchisee take care of this.

-by (Jan. 30, 2014)

Wonderful service

I went to the wendys on military and cherry road in wpb fl. The manager, Barbara, was ever so kind to solve a problem with my order. I frequent this location often but this shining example of customer service requires a commendation. The workers at this location have always upheld the caliber that is expected of Wendys.

-by (Jan. 23, 2014)

wrong order again

First I want to say that the Wendy's we love, Sharpsburg Pike, Hagerstown,Md. is the greatest food, employees, cleanliness. But the Wendy's closest to us is and has been a problem. The last 3 orders were wrong when I got home and on one of those trips was not charged correctly. I just returned from picking up the order to replace the incorrect one. Sandwich was missing as well as the senior drink, which I decided to just forget about when it was not provided at the window.

-by (Jan. 13, 2014)

poor food

i got an apple pecan salad , the chickrn was hard all the around the edge , salad parts some were brown , then i also got a tripple burger , they all were cooked way too long as they drid out not a good food order and didn,t want too drive back to reorder ?

-by (Jan. 2, 2014)


Garden City, KS store was absolutely fabulous. Customer service was outstanding!

-by (Dec. 31, 2013)

quality of food

Over the years, I've been a loyal customer but lately, I've begun to question.that loyalty. On three occassions I visited the Rawsonville Wendy's in Michigan, and been dissapointed in the quality of food ordered. The chili, which I used to love, is frequently watered down and rather greasy. In addition, the quality of the burgers are overcooked and greasy as well. Sorry--but I'm losing faith in your slogan of "Quality is our recipe"

-by (Dec. 16, 2013)


Wendy's has a lot of great ideas and the food is great.

-by (Nov. 26, 2013)


Wendy's is the greatest because its cheap and healthier than any other fast food place plus the nuggets are all i ever eat.

-by (Nov. 24, 2013)

great customer service

On a recent trip I stopped at Arbys on Taylorsville Rd in Statesville NC & unknowingly left my wallet there. I thought it was gone forever but was overjoyed to receive a voicemail on my home phone saying it had been found by an employee and was safe & sound. Thanks to the wonderful staff @ this Arbys I was saved a lot of stress & could enjoy my NC trip.

-by (Nov. 18, 2013)


ON GOODMAN AQVENUE in North College Hill, north of Cincinnati, there is a store named Rose, which has a very,very large parking lot. Their many customers use less than 10% of the spaces. I believe you could lease a portion of the lot and set up an Arby's Restrauant , which would serve the community, because your nearests store are MANY miles away. Even a Wendy's is more than 2 miles away.

The City might even give you a tax break if you came ineto their area.

-by (Oct. 12, 2013)

Ad included with newspaper

"Over $35.00 in valuable coupons inside" I absolutely will not go to Wendy's as long as ads are printed in Latino. In USA we speak, read, write & understand ENGLISH!!!!!! I have NO plans to learn Latino. I see no need to print anything in a language other than ENGLISH.....

-by (Oct. 3, 2013)