Papa John's Pizza Customer Service

Papa John's Pizza Customer Service Phone Number

Phone Number:1 (877) 547-7272

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Average Customer Rating

Score 1.8
Website: Papa John's Pizza Website

Papa John's Pizza Customer Service Hours

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Reviews For Papa John's Pizza Customer Service (59)

lousy pizza

I live very close to this place. Delivery time has been satisfactory but their pizza is lousy. I like the thin crust but I noticed that the thinner the crust, the less toppings are on it.

-by (Sep. 25, 2015)

Ok Pizza and Serice

The pizza is ok and so is the service. No biggie here.

-by (Dec. 20, 2014)

PaPa John's

I just don't like their pizza and customer service!!

-by (Nov. 19, 2014)

Uncaring employees and store manager

I ordered 6 large pizzas for a group of children from the Bexley Ohio location. Twice I requested that the pizza be cut into small square/rectangular pieces. I was assured this was not a problem. The pizza was delivered and I gave him a decent tip. Imagine my surprise when I find the pizza cut in traditional slices. I called the store and the store owner was less than concerned. This is not the service or response I anticipate from this location. I am disappointed as are the 15 children and ten adults involved in this mess.

-by (Jul. 19, 2014)

great pizza

I love papa jinn 's piazza, great taste and I love those little seasoning packets that they give, I use them to cook with...I like them. Customer service as always been good to me.

-by (Jun. 30, 2014)

watch out for their drivers

i work next to them and have barely missed their drivers a few times..well today one of them crashed into my car as he sped to his parking spot (as always) worst Drivers in the world. someone should revoke his license !!!!!!!!!!!! can an establishment with delivery have such risky behavior behind the wheel is unimaginable.

-by (Jun. 24, 2014)

Horrible web site

Unless I choose to enter ALL of my personal contact information, I am unable to file a complaint via your website. I wanted to see a menu. You refuse to let me see a menu of find my local store because you do not deliver to my address. This is horrible customer service and I will continue to only go tho your competitor. At least they want my service.

-by (May. 17, 2014)


Cheeseburger pizza eaters should have all monies refunded. Worst food I have ever tasted. How can you make it taste then sell it? It is disgusting.

-by (Apr. 2, 2014)

Poor Customer Service

4225 Oceanside Blvd. #C Oceanside, Ca 92056 Every time I place an order for delivery it is always 30 + minutes late. The manager always has some excuse. She has promised to send me a complimentary card for a free pizza. I am still waiting.

Even though I prefer Papa John's pizza, I may go back to Pizza Hut, at least their delivery is always on time!

-by (Mar. 1, 2014)


I thought I was ordering two medium pizzas for $9 which would make since considering I can get a large pizza for $10. After receiving the order and paying the delivery driver $27 plus a $4 tip, I realized I just paid way to much money for barely any pizza. Once I figured out what had happened, I called the store and asked to talk to a manager who told me there was nothing he could do even though I told him he was about to lose a customer... Well, consider yourself 86'd Papa John. BTW this was the store In Panama City Beach.

-by (Feb. 26, 2014)


I ordered a pizza and drink at 21:08 and the store is less than a mile away and they never delivered at all. And by the time i called to ask if it was on the way they were closed.

-by (Jan. 28, 2014)


I loved there service . The delivery was nice and easy. Took a little time but it was very understandable

-by (Jan. 7, 2014)

Cookie Cake

The cookie cake is very delicious.

-by (Nov. 26, 2013)


Greatest pizza in the world!!

-by (Nov. 25, 2013)

poor online service

Selected "papa's choice" LG 3 topping for $10.followed prompts to select my 3 toppings and placed order. During check out made the choice to change to delivery then submitted order. The pizza that showed up was a plain cheese...we called to complain that we did not receive what we ordered and got an unsatisfactory response. Manager looked up the order and said they received a cheese only order on their end, so there was nothing he could do unless we'd like to order and pay for another pizza. Evidently the online ordering can't be relied on to communicate selections correctly. Very disappointing to be stuck paying for a 3 topping pizza and getting a cheese only with no concession from my local Greenwood, In store. Will not be ordering from Papa Johns again...very poor customer service/satisfaction from this customer.

-by (Nov. 24, 2013)

Poor pizza creation by papa johns new caney

Dessert pizza was in edible. Doused in icing and grease. Waited 1.5 hrs and ripped well. Not happy.

-by (Nov. 18, 2013)

bad customer service

I ordered pizza half meat lovers and other half cheese and beef because i don't eat pork.Notice 15min.later the beef was italian sausage.I called the Bessemer, Alabama store on 9th avenue talk with someone by the name of Zeadra who claim she was the manager.Instead of handeling the situation she acted the way you would think is of normal to her based of the neighborhood andlocation. I am a general manager at a restaurant so if im the customer and calll and say my order is messed up correct it instead she said shemade the order as if Iwas lying.Bussinesses are quick to put people in these position that don't know how to handle these situation which make you guys loose money.I hate pizza hut pizza and always patronize you guys but,this is my last time spending my money on something that was wrong that could have been easily corrected.

-by (Nov. 3, 2013)

the big cookie

im usually a papa johns fan, but tonight will be my last time ordering from this establishment. I honestly ordered the pizza tonight because of the choc chip cookie campaign I saw on tv. I get on line, place my order and pay, then some marble mouthed teenager calls me to tell me they don't have it at the location in Bronx @ 204th street. At this point, I was screwed because my only options were to cancel my order and wait upwards of 72 hours to be refunded my money or opt for that cinnapie tripe you all peddle. In all fairness, the cinnapie itself is ok, it just seems that when ordered from the store mentioned above, they either burn it or cook it until its unrecognizeable! Feeling duped!

-by (Oct. 3, 2013)

not satifidy

order pizza at 8:41pn on the 9-27-2013. di not get pizza until 9:54pm on the 9-27-2013. called frit time after 45 mins was tol it was on its way. then called back was told they was just to busy. told him should hire more drivers not my fault I had to wait over a hour. then when driver gets here she said she was sorry but that management sent drivers home early. should not have sent drivers home on a Friday or a Saturday night knowing that them two nights are the worst. VERY UNHAPPY!!!!!!!!! the store is in Lexington, NC 27292 on talbert BLVD.

-by (Sep. 28, 2013)

no problems

I pick up my pizza and haven't had issues. My pizza is hot, done in a decent time frame and Im treated like a valued customer. They never gave me any attitude.

-by (Sep. 8, 2013)