Lowe's Customer Service

Lowe's Customer Service Phone Number

Phone Number:1 (800) 445-6937

Shortcut: Press 3

Average Customer Rating

Score 2.3
Website: Lowe's Website

Lowe's Customer Service Hours

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Reviews For Lowe's Customer Service (31)

construction Coordinator

Holly at the customer Service Desk at Lowes store #0687 in Henrico County is by far a better asset than # 48 Jimmy Johnson ( well close anyway) When Lowes wanted to reach 5 star customer service levels they hit a home run with Holly. That's my 2 cents

-by (Mar. 5, 2014)


I like the Lowes store in Camden Delaware.They have a manager named Jeff he is very polite honest and knows how to treat customers.The problem I am having is this survey. put total amount time ID no and the rest if any to take survey it keeps saying I need time ID No. I have answered their questions to take this survey what is wrong?I am going to call Jeff tomorrow morning. Thanks Frances

-by (Dec. 28, 2013)


I was at your store on Dixie highway in Louisville, Ky,#705, several times in the last few days. Where is your help? Lines going nowhere. What is going on at that store? I will not be returning. There is a Home Depot right up the street. I will be going there from now on. Thank you.

-by (Nov. 25, 2013)

100% Satisfaction

We purchased tile and had Lowes install, We were told 100% satisfaction on the installation. The installers were very respectful, however on the 1st day, we were not happy with their workmanship. we stopped the installation. The installation manager from Lowes came to our house and agreed, The origina;l installer was switched out, We are very pleased with our floor, however, we were disappointed that Lowes was not aware of the shotty work of their contractor. We were in a dusty mess for 2 weeks, in what should of been 5 days. The manager of Lowes was great, also our salesperson. In Hilsborough County Florida, I can honestly say that Lowes stands behind theier work! Riverview/Gibsonton

-by (Nov. 24, 2013)

service nightmare

Purchase Order 161537079 from San Dimas, Ca. installation was to be Oct 5th but when installer came out the order was wrong. No Deco frame molding with the kit for my shutters. now told six more weeks! store; 1170, project 389852786

-by (Oct. 7, 2013)

Stay Away! Lowe's Customer Service

Loews.com orders that I paid for were never delivered--Lowes CSR responded to my email that I should contact local police and after I asked again about undelivered orders they responded, and I quote: "If the police need to speak with us directly, they're more than welcome to contact the corporate office for further assistance. The number is 1-800-445-6937. You may want to speak with your bank to dispute the charges for this order and continue to work with your local police force to get this problem taken care of.". What a joke--Loews get your act straight and take responsibility for the orders that I paid for and were never delivered to me.

-by (Sep. 19, 2013)

Lousy Service with a contract

I called for service on my Kitchen Aid Dishwasher the end of August and the first company that I was referred to didn't even show up. That took 1 1/2 weeks to resolve. The second company, A&E, showed up and the tech ordered the parts. The parts were to arrive before 9/11 when he was to come back but only half showed up. On 9/11 the tech arrived and told me that half the parts were not here and tracked them down and told me they were to be delivered that day and he would come back. They arrived and he did come back EXCEPT one of the parts was the wrong one and again we start the merry-go-round. As of now, I have no dishwasher that works, no correct parts, no future appointment and all I get is "We're sorry" from someone named "Tory" in an email. I'm writing corporate...not that it will help but just because I'm sick of this.

-by (Sep. 12, 2013)

Installation Nightmare

About two months ago, I ordered two Larson storm doors at South Parkersburg Lowe's store. I wanted a Lowe's associated contractor to install them. Never having done this before, I assumed I would have to get the name of one of the contractors, then contact them for installation. The Lowe's salesman kept bitching saying this was doing things backwards. He never offered to explain the "right way" to handle the project.! Nevertheless, the doors came in, and they assigned some clowns to install them..! I have never seen such botchwork in my life.One door installed upside down, the other was digging in to the jam when it closed. I have very poor health, having been on dialysis for six years, but I have been struggling to try to make the doors usable.! Meanwhile, you can refer to me as "Sad in West Virginia.....but.....I will NEVER buy from Lowe's again..!!!

-by (Sep. 8, 2013)

Lowes pop up ads

Can't close them. This should be a violation. Ads pop up in my email program, can't close the ad, can't get to buttons in my email. Bad decision on someone's part at Lowe's.

-by (Aug. 25, 2013)

customer service

I go to buy several sprinkler parts, you either are out or they are up in the boxes in storage. Then when I go to the cash register I have to scan my own items. No other check stands were open but self check. You need to have at least one check stand open for people!! I had to scan $200.00 of small sprinkler parts. You really need to work on your customer service!!!

-by (Aug. 21, 2013)