The U.S.Post Office officials in Athens, Ga. on Hancock street do not answer their phone after one week of calling. I moved to Statesboro, Ga. 30 days past and have not received any forwarded packages. I would appreciate their email address or fax number.
i have lived at my adrress for almost a year and have had problems with my mail delivery ever since. They are never here on time and always past 5 pm and I have made several complaints to the office. Today the lady clearly put someone elses mail in my box and the other persons mailbox is directly beside mine. On many occassions they havent even delivered my mail. I have tried talking to their supervisor but it gets me nowhere. I am going to be forced to get a P.O. box from the post office down the street and have to pay for a service and the cost of my gas to insure that I get my mail. I am not happy at all!!!
Post Office moved over a year ago. This is not the current address.
Absolute worst customer service I have ever experienced. The female clerk was extremely rude, interrupted me while I was asking questions, and called another customer to the counter while I was still asking her questions about a package. I'd rather pay at the UPS store then experience that absurdity ever again.
I went to this Post Office this morning July 10,2013 to track two separate packages I ordered June 2013. They just put the slips in the mailbox, they never try to deliver the packages. The Manager and workers are so rude. They either have a bad attitude or are not working. Early in the morning, we have to wait for their breakfast to be delivered to them before we can get them to wait on us. I know this because I was there when their food was delivered, they came from the back, nobody was at the front to work. The computers were down for a whole entire month only service available was to pick up packages. I was tracking two packages for one month before I decided to cancel my orders and get a credit on my account. One package was undeliverable. How was it undeliverable when it arrived at the post office at two different occasions from the same vendor. I never got a slip in the mail, the package went back to the vendor. It is now in Georgia, not Brooklyn.
repeatedly missing mail. Sometimes I don't even receive any mail on Saturday that I have been expecting
This post office hardly ever answer the phone. This is ridiculous since I have a postman that leaves a notice in my box rather than deliver it to the front door like he is supposed to. I frequently receive registered international mail and it seems that every single time my postman fails to properly deliver it to me. I have to call the post office and request redelivery. Calling is worse part since I have to call at least 4 times back to back, let it ring until it disconnects before getting some agitated "postal" worker on the line. Postal in every sense of the "new meaning" for it!
JUST HORRIBLE!!!
This office is totally non0responsive to the needs of the customer. They do not answer their telephones and have no knowledge of any query regarding packages.
Will not answer phone when called numerous times on their working hours.Unless you do business in person. I personally would not recommend this post office for your important mailing or for any mailing and information.
They don't deserve even 1 star ...worst office , unprofessional employees , every time you have a package you have to go to the post office for pick up , they don't deliver the package home even if you are home , and when i called to get information about delivery a representative (a lady with Indian ascend ) very mean didn't help at whole just hang up the phone by telling "I have no one to help you I can help you ', what unprofessional employees i don't understand what else is here job if she can't help people ???
The nerve of this ghetto branch. They are HORRIBLE! They never leave a notice. They have YET to pick up the darn phone.
Why are they still opened?!?!
Get rid of these people IMMEDIATELY.
The post office is very old, but a very beautiful building.
This office needs more than one phone number. It seems like you can never get an answer to a person. It is always busy. Recently, I tried for 4 days and still have not reached anyone because I'm getting a busy signal. Not sure if the phone is off the hook, which it almost seems like it could be the issue.
At this point, I'm thinking maybe Washington, DC main office to be notified in order to correct this issue or maybe get another number to this office.
Apparently no one hears a phone ringing 653457 times. Pathetic.
Yup, never answers the phone. Have found staff very helpful though. Maybe the ringer is disabled?
I will not ever send though this post office. They lost my package, they were rude and disrespectful.it was $65 book that they lost. I wouldn't recommend anyone send anything through them, go through FedEx instead
Some of the mail carriers in this location do not respect personnel Property when making deliveries they will run right thru any flower beds you may have near your mailbox or tear up your lawn not respecting you or your property so they can bring you that all important JUNK mail Great Job!!
went there to get stamps 3 people ahead of me 2 employee waiting on 1 customer,emplyees didnt know there was other customers,after standing there 5 minutes i went to weis market to get my stamps,wth!!
My packages are never delivered to me. THIS IS BECOMING A BIG PROBLEM
Called a few times finally got some idiot on the phone who hung up on me, called back several times, phone was answered but no one spoke then I was hung up on again, kept calling until he finally answered and got a different phone number! very rude and stupid. oh and be careful how you ship things they can end up with USPS anyway. FEDEX and UPS have deals with the post office now that the main company does the shipping but then the post office delivers it!!!
I Call to this branch to find out if my P.O Box rental subscription was already been renewed since I made a payment through online,and i spoke with one of the employee on the phone and she is rude telling me to go personally to the branch,I would understand thats shes busy at the moment but the way she tell me to go to the branch personally with the attitude was quite unprofessional.I guess she shouldn't work on a public service if she have that attitude.
They refuse to answer their phones.
These are some of the most inept, lazy, and utter failures. I wait Friday, Saturday, and Monday for an important package. Not only does it not show, but I'm not even left a notice or anything of that sort. When you try to contact them they never answer. C'mon really from 9:00 to almost 12 I couldn't reach someone? Don't waste your time with the post office that's why we have ups and fedex just pay extra for shipping I guess. Some of the worst customer service I've ever experienced not even dell is this bad. I wish I could give them a negative star
It's bad when all USPS has to do is deliver the mail and your neighbor finds yours in the bushes while walking her dog!
I needed a new passport for my son and went to this branch because it happened to be the only post office, out of the three which I called, to answer their phone! The Brentwood facility in NE is much closer to my home but I spent 5 hours dialing them and NOBODY answered the phone! Here the staff are helpful, efficient and courteous – particularly the young woman who does the passports. Their professionalism puts staff from many other post offices in the DC area to shame.
This post office is always super packed and extremely slow!!! The need to either get fast paced ppl working there or her more registers.
I was following my package via tracking website and I knew my package was on its way to be delivered yesterday. I made it a point to be home all morning so I could be sure to be there when it came because it was an important package. Not only did it never come but when I went to my mailbox, there was a, "Sorry we missed you" note! Missed me?? You never tried to come to my door! I called and was apologized to and asked if I wanted t redelivered or if I wanted to pick it up between 8am and noon. I said I'd pick it up since I was going to the gym. I got to the post office a quarter after 8 and it was closed. I had been misinformed and they don't open until 9am on Saturdays! Then I tried to call (after 9am) and ask if I could get it delivered since I had already been there and didn't want to pack my daughter up for a second trip. The guy whoa swerved the phone was SO rude. After a rude greeting, being short with me (all I did was ask if it were possible for them to still deliver it today), and him HANGING UP without any sort of parting words, I think it's safe to say I'm OVER that post office and I will avoid it at ALL COSTS.
They don't know how to answer their telephone at this place.
Woman answered phone rudely. Than put me on hold for 15 min asked me the issue and put me on hold again.
No stars, but had to choose at least one to submit this rating. The guy the works the package pickup was grumpy and the supervisor is rude and curt. long lines, not pleasant.
I have been at the same address for over 40 yrs. and have had very good mailmen all that time. Since the first of the year it has been terrible. Many days I receive no mail at all and other I receive mail that has a different address and name on it. I have written to the postmaster general to complain and their responce to me is to send me a survey to take about their responce time. What is that all about?
This post office gives horrible service when it comes to passports. If they can't do the job then get out of the business! We've been there yesterday and today. Today they stated they didn't have enough people to process them so sorry lady! RIDICULOUS! This will be reported to the Head Postmaster. Don't ever go here looking to get a passport! Pathetic!
We paid for the 20 cent non machinable charge since we have square envelopes.
Well it seems that they still sent them through the machine. My mom received her letter torn up with tape all over it.
The next day I received 6 of my RSVP cards that had apparently fallen out of the ripped invitations.
I called this post office to get help with a mail hold and someone answered and patiently helped me, even though it was a tricky problem.
Customer service at this branch is B-A-D!
Mail shows up late and in wrong mail box. Never get anything on time
The outside mailbox has only one pick-up time, Monday - Friday and that time is 4:45pm.
Pick-up this late in the day makes no sense to me. Why not have mail picked-up from the box in the morning; the currently schedule costs a day in delivery time. This is inefficient and seems not to be devised with the customer in mind. The USPS needs to be more customer oriented if it expects to survive.
These are the world's laziest people. Mail truck in front of my house while I went outside to throw trash. Went to the mailbox and driver sped away. Found a delivery signature cconfirmation card. Had to go get my car and go after the mail truck. Pulled along side, blew horn and driver still wouldn't stop. Finally the truck stopped to deliver mail, I got out and went to driver and said, you saw me standing there and you still left. Not even to ring the doorbell for package delivery. Tried calling post office and no answer at 3:20 pm in the afternoon. They must be all asleep in the back. Is it any wonder the post office is going broke.
This office has repeatedly missed delivering mail to whole neighborhoods several times a quarter. The post office should audit this branch for systemic delivery problems
it is sat at 10am the post office should be open until 1030am people have been waiting 20mins and noone will come to the desk I think they should be trained in customer service this is nonsense they have about 5 people in the back and NOONE will come to the desk
I tracked my package using their terrible website. First it said that the mail carrier left a notice at my business...which was a flat out lie. Secondly I went to the Chimney Rock location to pick it up and was told that the carrier scanned it as "left notice" to cover his ass. I called back the next day to see if it was there and was told that it was lost in the mail. A so called manager and an employee acted as if it was my fault that it was lost. Telling me to contact the person who sent it. Bad experience all the way around. Not to mention this is the second time within a year that a package was lost using the the sorry ass USPS.
I came to pick up a package and the line was so long I went back the next day. I waited in line 30 minutes (no exaggeration, I timed it). Then at the counter I waited another 15 minutes before being told they couldn't find the package. I left my phone number, but still no call nor message from the manager. It is no wonder the postal system is going bankrupt.
This post office doesnt ever seem like its OPEN. Everytime I go up there, theres no one there. It should be open 8-4:30pm monday-friday & half a day on saturdays!! Like every other post office!!
Its true, they don't answer the phone. I was told that the they attempted to deliver my package and had left a notice. I didn't receive a notice and still no package.
Do not answer the phone at 3:00 pm and the hours are 9:00 to 7:00 pm
Have tried to make contact with this branch on numerous occations with the phone number listed, however no one ever picks up the phone.
Convenient and great hours to work with. Staff is very helpful and considerate.
I need for your location to answer your phone! I consider it bad customer service. When you have to move 2 hours away into the area and have to get a hold of someone regarding a particular p.o.box you expect them to answer or call you back! I'm not liking this location at all.
I don't even know how this place is still open for service with all the complaints ppl are giving. First off you'd need better employers because the ones you have aren't doing there job, they never deliver packages. I've done stood home waiting and my bell never rang and no slip till the second try and again no door bell or anything. Then when you go to pick up your package you have to wait for more then 30 mins and the Ppl working there only have like 2 Windows open and they have the nastiest attitudes. 311 needs to be called immediately because the truth of the matter is that I pay to have my stuff delivered to me,not for me wait 30 mins and deal w jerks! And I've dealt with the same issue too many times. Place is total garbage!!!
They never answer the phone at this particular location. The wait time at this location is awful! My mail carrier sucks, she has lost so many of my online shopping packages! My mail carrier has no clue how to treat a piece of registered mail. USPS stink!!!!!!
My package from DHL was taken to local office. They found it and now I'll be able to just walk over and get it.
I've called this post office about 14 times and finally someone answered and she was Rude. They should disconnect their # if they can't or won't answer. What a mess it is when I have to call this particular post office and its a horrible experience.
USPS has really bad customer service, just like any govt. run institution. If all possible use one of the other carriers
The most knowledgeable, courteous, polite service in Baytown. I drive out of my way to do bussiness at that location, even though, the Post Office located in Baker rd. is much closer for me. Baker st has the worst service I have ever seen ( and I am long in the tooth)
I had the worst service from this establishment. I was informed my mail had been directed to this post office and was going to retrieve it. The man who was of a bigger stature, white with brown hair was sitting behind the door in which you pick up your mail was an absolute jerk. I tried to be reasonable with this man and he did nothing but degrade me. He slammed his door in my face not once but twice and proceeded to talk to me like a child. I have never been more disrespected or disgusted in my life, and to think you are part of the government.
This location has long lines. Is it always crowded to the door? And when is the best time to arrive for fast service? I cannot stand for long periods of time and am afraid of passing out in the crowd.
Excellent personalized service in a very interesting, colorful setting!
Boxxes needed shipped to soldier, was not even polite enough to rebox for shipping decrease. Sleep well tonight he's protecting you & your family lady.
I rate them zero not 1 starbeen calling for several days now to schedule an appointment for passport. they wont pick up the phone called several times different periods of the days these guys suck...
all the people who work at the West Dover PO are so helpful and friendly ... as it should be in a small town.
They close the lobby early on Saturdays so Box holders have no access to mail. Suppose to close at 3:00 p.m. and regulary close and lock doors at 1:00 p.m,.. Typical Post Office attitude , Who cares about customer, we do what we want" Very poor management!
Never answer the phone. And claim to have come to drop off package but never did. Stayed home day waiting and nothing. Checked online and they said they tried to reliever the package
I go there two's a month andi never had a problem they do the best they can its not there fault there short handed
My mail person is not closing my mail boxdoor securely hense the door flops all the way down. I have asked her to please make sure it shuts. This has not happened. Pouring rain today and the door was open again and the mail is totally soaking wet. Some important mail too. If I could rate below 0 I would do so. NOT HAPPY
They are the best as are very helpful to any customer or any one that needs assistants.
been in the area for over 20 years, seen the various changes, now the windows got a little better, now it awful picking up packages, never can find them, spend at least 2 hours looking for packages on a long line. need someone on time management. we need this post off, can someone please, please look into the matter.....
this postal office rarely answers the phone and when they do there very rude and over talk you!! yet they cannot tell me what happened to my package that was not delivered to me nor do they update tracking records..
Extremely nasty staff, not professional over the phone, the woman I talked even used the freaking word, she didn't know or were trained about CUSTOMER IS ALWAYS RIGHT... now I understand why local post office. Are closing
Nobody wants to answer the phone when you tried to call them, and when you get entertain they give you a condescending tone, and won't even let you finish your question. There is such a negative vibe in this place, no smiles no nothing, no wonder branches are closing, its always an stressful experience getting help here and usps in general, they should close shop.
I've lived in this neighborhood for over 15 years and this post office is BY FAR the WORST POST EVER!!! The people are rude, its unorganized, and they are always losing packages. I am all for keeping the postal service in business; I still mail check payments and still receive most of my account statements thru the mail but its locations like this one that makes me not want to help the postal service!
Like going to see Cam she is such a cutie and always in a good mood. Very pleasurable going to the the baseline office.
This is very sad everytime I tried to call a number for this place it never works, you guys really need to update your phone number this is a postal service, bad terrible, awful service!!
Laziest people ever! I never get my packages - even when I requested a redelivery, they still make no effort! Never leaves slips on door, always claim they tried to deliver but that's a lie! & they never pick up phone calls ! -__- horrible !!!!
Extremely unorganized ! Lost my package in the store & ddnt even leave a notice of delivery!
It says package delivered from both end of seller and carrier. I have not received this box with my purchases. The first purchase I made was super rude they just threw it at the door (it could have had fragile items) the second one was delivered as well, but the third one (the larger one) just dissapeared :( they really need to stop dropping things off so rudely and uncontiously with out checking if someone is home or having packages signed for. Thieves do exsist. I will be taking my business elsewhere. Hello UPS
It has been impossible to try and submit my 3 years old's application for a new passport at this post office. They have hours posted (10-2) but when you arrive within that timeframe the rude postal employee tells you that "they're full". We arrived at 11 am and they're full? Apparently you have to arrive at 6:00 am, put your name on a list and come back within the hours of operation and wait. So today I arrived at 6:00 am and yes, they're full. Why can't this location move to scheduling appointments? Joke
1 person behind the counter at 2PM on a saturday. Line was intensely long, weather outside was 97 degrees & no ac in the post office. Just 1 person behind the counter with a fan. I sweated & sweated & just left. Going to UPS to ship my package monday. This post office is worthless.
I worked for the post office for 10.5 yrs an I have never seen anything like the folks that run this post office their fees are astranomical they will rip u off an are very unprofessional as well
The phone is not answered at all and service at the counter is just as poor with one clerk.
I must have called for 10 minutes and found NO answer. Terrible phone service!
I received a package notification that I had to pick up my box at the post office. I read the address to pick up and went to that post office. They told me I was at the wrong location and sent me to this location. When I told them that my notification had the wrong address they said "oh, the post man ran out and used notices from the other Pearland Post Office." I told them they should maybe write that on the notice for pick up. She looked at me and said that I should know where my packages are. Yes, because all of us who aren't postal workers would know that kind of information. What the heck. Both of these post offices are less than a mile from my house. I guess I should have taken in to consideration that they were buttheads.
excellent
Was home all day and no package came. Terrible service. No slip either
We haven't even been there yet, and I have a bad review. First- when you actually get someone on the phone, they're rude, rude, rude. I called for 3 days straight to change an appointment due to a more important medical appointment, and they have no answering machine, and no one answered the phone. I was forced to just not show up. It's things like this that are the reason that the post office is going down!
Have a blessed day. Remember that life is a gift from God. We are to use it wisely. Thank you for your help.
Not only are the lines usually long, but the do not answer the phone to make appointments that they require for passports.
On 5/3 I mailed a large envelope to the PO Box of the AZ Republic Box 660 - I received it back yesterday as NOT DELIVERABLE. Went to my Post Office today and talked to them about it. Said you were the PO responsible. I have been TRYING TO CALL but no one answers. Called AZ Republic and this IS there PO Box. Also it took 17 days to get back to me.
excellent service and personnel, good facility
Need I say more about customer service? Of course, this if after USPS website FAQ lost everything on bulk mail links and 1-800-ASK-USPS hung up on me after 15 minutes on voicemail. So what does that say about the the whole corporation's competent interface of customer service and customers? Back to FEDEX.
they never answer the phone.....?????
If there is ANY other post office by any means go there because this office has unprofessional staff tht are both rude and miserable.
Good luck!
they are completely incompetent. they ne f2f er answer their phones. take breaks when there are 20 people in line. lose mIl. and the USPS Consumer Affairs Office in Miami does not care wwhen you complain. it's no wonder they are going broke
A physically handicap elderly person phones this facility at 7715 Cottage Grove, to ask a question, and all is done is: 1) the phone is never answered, and 2) someone cleverly picks the phone up and hang the phone up, instead of serving the elderly customer. Why? This is sad, unacceptable, and one day, this facility will be kind to call-in customers. I pray for new management soon. This happens all the time.
Dear Post Master
We recently received a new mail man in the community. Several residents have complained of getting the wrong mail in their mailboxes. In addition, some are waiting on confidential mail and have not received it; afraid that their personal information may be in the hands of someone else. Please take care of this issue immediately. Our residents are very upset and worried.
Called the branch women answer the phone like she was talkin on her regular cell phone (hello) im thinking in my head...that is very unprofessional they need to hire people with customer service skills in there life and stop hiring within .
They listing my house as unoccupied, someone sent me a package and when i try to pick up in the office did not have any idea where is my package , they took my information but 2 weeks later stiil no solve anything, never answer the phone
I see why the US Post Office is falling the wayside. There is no sense of urgency with any of the workers. You cannot go there on your lunch break as it takes more than 45 minutes just to get seen. The ladies have an attitude and 9 times out of 10 there is only one line open. The other workers are just standing there staring at you. RIDICULOUS. In addition to that, you can NEVER reach the post office by phone. The phone stays busy. Just really piss poor customer service from start to finish.
i have called this number 272 5953 12 x in last week trying to make an appt for passpoerts for kids, not once was the phone picked up
First of all, you cannot easily contact this office because most of the phone numbers you find are incorrect.
As an apartment community, this branch runs out of keys for the mailboxes and new residents have to wait prolonged periods just to get their mail. Can you imagine not getting your checks or new mail? When they do have keys, the residents need to put the key into any and every box till they find their box because the boxes are not labeled and their is no is no chart available to show ehre their box might be. I hope they can get it together!!!
My mail boxe at my apartment was broken into I have been sent to so many places and back and forth to this place. They are every sweet but I need people to stop stealing my mail :/
Thank you Chatsworth post office!!! Not sure how the document was damaged however the small piece of the document that was sent to us gave me enough information to be able to order a dvd of our son's college graduation.