Toys 'R' Us Customer Service

Toys 'R' Us Customer Service Phone Number

Phone Number:1 (800) 869-7787

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Average Customer Rating

Score 2.1
Website: Toys 'R' Us Website

Toys 'R' Us Customer Service Hours

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Reviews For Toys 'R' Us Customer Service (14)

On-line Ordering

My experience with the on-line ordering was clumsy, error ridden. Passwords were not recognized, email not recognized, time consuming. Customer service rep resolved all issues in an efficient, timely, pleasant experience. After trying for almost an hour, I was relieved to have a knowledgeable person resolve the problems. Thank you.

-by (Oct. 28, 2015)

Greenlight collectables

You have deffinently drop the ball on collectable toys green light & M2 casting have not made it to your shelfs . I will no longer go to ToyRUs stores.

-by (Mar. 23, 2015)

Unsubscribe without success.

I have been unsubscribing multiple times over a period of one month but still get regular e-mail advertising which appears to continue to not slow down let alone stop. What does it take to successfully unsubscribe and have this task completed in a timley manner???

-by (Dec. 8, 2014)

on line order

my on line experience with toys r us was terrible customer service is lousy I did not get any satisfaction from any of the 800 numbers they list on the web-site and the in store experience was just as bad I will never deal with this business again its Christmas and they are ruining my granddaughters Christmas, shame on you toys r us and my next call is going to be the attorney generals office in my state I will not allow you to rip me off like you have done so many people, and I promise you I will not stop at this I will let everyone know who is doing business with this establishment that they are crooks.

-by (Dec. 2, 2014)

return policy

I went to the local toys R us store to return a couple of items that I purchased last week. I had the original reciept and the credit card that I had used and they would NOT let me return the items without a government issued ID. I refused. I would rather give the items to Toys for Tots than have an entity have my photo ID on their system with all of the hacking that goes on today.

-by (Nov. 29, 2014)

So fed up

Your web site said if you were to place an order and then cancel with-in the first 45 min. you will not be charged. Such a lie. I cancelled an order with-in 10 min. of placing it and the money was taken out of my account. It has been 7 days so far and the money has not been replaced into my account ,as your site says will be reimbursed in 3 to 5 days. Should have known better ,everytime I order from Toys r us it is nothing but problems and they are very over priced. Will never order from this company again. Can't even get a live person to pick up the damn phone

-by (Nov. 13, 2014)

Very Poor Customer Service

I tried to order a 10" Huffy bicycle for my grand daughter for Christmas. The item at the on line Toys R Uswebsite listed it as unavailable. I emailed customer service and waited three days for this reply "there is a 14"one at Bunker Hill in Houston. Not even the item I asked about. Now I have been on hold for 6 min to speak to a supervisor. No luck. The supervisor came on and asked me if I tried to order it on line. Very Very poor service. I will never buy anything form Toys R Us!!!!!

-by (Nov. 12, 2014)

Missy m

Visited store in Wellington this am. Female staff on Customer Service desk not interested. Very off hand and said to wait at desk while she resolved an in-house phone malfunction. I had to persist with my enquiry to get positive information regarding my query.Not helpful at all.

-by (Mar. 11, 2014)


So much variety to choose from.Kids love to go there,bit pricey,but worth to go there.Can find toys easily as want

-by (Nov. 30, 2013)

Job application:

I'm from Albuquerque, N.M. I was tiring to log onto the web site and apply for the assembler job. I haven't been able to do so yet. I forgot my password and was kicked out of the web page(temp). I was tiring to apply for the store at Coronado Center. I was trained in this department while employed at Wal-Mart.

-by (Nov. 21, 2013)

Great Place

Love everything about toys r us...Kids friendly zone. Everything a kid could need.

-by (Jun. 4, 2013)

tabeo will not charge

I had brought to of tabeo for my 2 little girls. for Christmas they play with it on Christmas. but it want charge it up .i.,paid to much money for them not to play with them.and it would not charge up

-by (Feb. 17, 2013)

Awful service!

Awful! Your online service is Awful! I have been disconnected twice, put on hold for hours! I have been attempting to notify that my stroller was found (delivered several blocks away but finally found) and have been hung up on by Noreen, an alleged supervisor!

-by (Dec. 1, 2012)

Knoxville Toys R Us

I went to the Knoxville Toys R Us, Friday morning... You have got the most rudest workers their. I will no larger shop at that store or any other Toys R us store. God forbid you ask the cashier a question, You are told she doesn't have time to help, because they are busy. I was the only one in line. What a shame....the management isn't any better. I ask for management, waited 30 min. she never came. She had to finish her lunch. Never again,

-by (Oct. 7, 2012)