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my on line experience with toys r us was terrible customer service is lousy I did not get any satisfaction from any of the 800 numbers they list on the web-site and the in store experience was just as bad I will never deal with this business again its Christmas and they are ruining my granddaughters Christmas, shame on you toys r us and my next call is going to be the attorney generals office in my state I will not allow you to rip me off like you have done so many people, and I promise you I will not stop at this I will let everyone know who is doing business with this establishment that they are crooks.