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I tried to order a 10" Huffy bicycle for my grand daughter for Christmas. The item at the on line Toys R Uswebsite listed it as unavailable. I emailed customer service and waited three days for this reply "there is a 14"one at Bunker Hill in Houston. Not even the item I asked about. Now I have been on hold for 6 min to speak to a supervisor. No luck. The supervisor came on and asked me if I tried to order it on line. Very Very poor service. I will never buy anything form Toys R Us!!!!!