AT&T Customer Service

I am always satisfied with service of att

Att refuses to upgrade thier line speed in my area top home uverse speed is 3m/s...what a joke i should go back to dial up...

I m with AT&T for almost 10 year. Paying $180 to 200 a month. Called get $36 charge mad in my account , No one helped . They just need your money.

You get someone regarding your bill overseas not an English speaking at all don't get this service!!!!

Hi, I just wrote a review on AT&T. When I posted it I gave them only one star (which is generous of me.) However upon reviewing it, it showed 2+ stars. I had to correct this as AT&T doesn't even deserve 1 star!

I have been with this company over a decade, and I do NOT use auto pay for any reason! Every few months, or so I will get a bill for over $500 and they can't ever give a reason, just apologize and "fix" it to the normal amount after 30-120 mins of communications between different departments.

I have called ATT every month since June 2013 trying to stop marketing mail for Uverse. I receive at least 3 pieces of Uverse mail every week. The conformation number is just a way to get you off of the phone. I wish that I could find the ATT phone number for the office in India. maybe I could get some satisfaction.

You all just don't realize how good of a company you could be if you actually took care of your customers instead of taking them for all their money. Raising the bar on customer service would be an excellent place to start, because right now......this company is seriously lacking.

your customer service is poor all you want is the money, if there was another company available in this area I would can you immediately.

If you can ever get someone to take your call you are lucky. The operators are rude and could care less if they help you or not. Better just go in to one of their stores.

They have terrible customer service and as high as they sevice is bright service beat them all around I will be changing my service

you cant get a live person, the system could not find my cell phone account that I've had for about a year

in 12/2013 my husband bought me a Iphone 5S with 2 years contract with AT & T. I also had an IPAD bundle. Since we bought the phone from Best Buy the local store in San Gabriel was not interested to help us at all in regarding to billing and technical questions. The rep there was only interested in selling us more service for TV so he could earn commission. Finally I called 1-800-331-0500 and talked to your customer service rep Mr. George Murphy on 1/6/2014., He was patient, courteous, and most efficient in resolving several key issues with my phone, also answered all my questions regarding billing in detail. If not for his good service I would have moved my service to another carrier since still under 14 days trial.

who in the world come up with the computer that u talk to when u call? at att u would expect to speak with a person a real person, the computer cant understand what u say , u have to say it over and over. that is very upsetting!!! att talks about customer service being big, well it is ,, big waste!!! im getting ready to do away with att and go to charter, I called them today and a real person answered the phone,, what a relief, it was nice talking to them, 5 stars!!!

Worst on installation unable to reach a supervisor and then when I repeatedly requested a supervisor the phone conveniently became disconnected. Please back american customer service. Nobody in this department is from america. All forgeiners.No wonder we are falling behind in everything. We continue to sell out this country.

I have not experienced such patience, kind and enduring treatment as I did tonight. I received the greatest service ever from an AT&T technician, Jose Angel Ramos. He refused to give up until he had resolved my technical problems with my internet connection. This type of dedicated employee is rare and very hard to find. I thank AT&T for having such an employee on staff. I am forever grateful for his time and knowledge.

Uste to have it and hated it.

I purchased an Iphone from craigs list and i called ATT to have the phone unlocked and i have been getting the runaround for about a week.. every that i have called has had a different story on the unlock process.. i waited the 48hrs.. recieved msg that ATT was unable to unlock d/t no associated account.. I alled back Sat and now Apple was going to email me the information w/in 24 hrs.. still no information.. called and ATT today and rep stated that apple would not be sending unlock and that ATT will not be unlocking because I have no associated information for this phone.. The customer servicce has been poor and no one has resolved anything or even come close..

Awesome customer service.. really customer oriented

I'm with at&t for over 35 years without any problems, untill I had a U-verse" internet & phone" hell open up; they admit to make a mistake but they don't remove the bill, only adding interest to it.