Holiday Inn Customer Service

Holiday Inn Customer Service Phone Number

Phone Number:1 (800) 465-4329

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Average Customer Rating

Score 2.3
Website: Holiday Inn Website

Holiday Inn Customer Service Hours

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Reviews For Holiday Inn Customer Service (19)

Not what I expected

I stayed at Holiday Inn - Soho located at 138 Lafayette Street, New York, NY on 6/16 and check out on 6/20. Employees are very nice but the room is too small and there's a funny smell inside. I accidentally locked my key inside so I had to call front desk. It took almost 20 minutes for somebody to come up to unclock my room, I had to call twice. I will never go back to this hotel.

-by (Jun. 23, 2014)
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poor customer service

Miss communication between the reservation center and hotels. Lack of customer service to rectify the situation. Instead just kept telling me what I did wrong. And gave no discount for the hassel this has put us through. Not happy, and would cancel but we have people coming from out of town. Will not b to quick to book again.

-by (Jan. 21, 2014)
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Holiday inn Liverpool ny

We have rev for July of 2014 Syracuse nation car show we have had them for last ten years This year they charged the credit car in advance for the full amount of the stay. Can u advise please.

Thanks

-by (Sep. 14, 2013)
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Dissatisfied stay

We were with 3 other couples checked in 8/31 checked out 9/03. On 9/01 one couple in our party did not have their room cleaned, he did contact the front desk who had towels sent up, on 9/02 our room did not get cleaned. I contacted the front desk and got cleaned towels. Also I noticed mold along the bottom of the shower curtain, I took pictures of the condition of the bathroom. The breakfast was good, the location fine, the price too high for he service.

-by (Sep. 4, 2013)
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Wedding Nighmare

We had the foresight to have our guests book the Holiday Inn Canton, Ohio in advance for our September 7, 2013 wedding. Just a little over a month before the wedding the hotel called and said they would not accommodate the 37 CONFIRMED rooms. I guess a confirmation number means nothing to this Holiday Inn. Further, they were willing to do nothing to make up for this incredible inconvenience. The clincher is -- the honeymoon is also booked at a Holiday Inn in Jamaica. I guess we have a double whammy on the Holiday Inn but doubt we will promote the Holiday Inn franchise now or in the future.

-by (Aug. 13, 2013)
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points award

I want to complain about the IHG prioity points rewards. Many of the Holiday Inn Express want 20000 points for a night stay. Going through Kansas in July I elected to stay at another chain of motels because the Holiday Inn Express wanted the 20000 points. When I signed up as a Priority Club member I could get a free stay with 10000 points, so for about 10 stays I could get a free stay, now its about 17 -18 stays for a free stay using the 20000 points. I suggest a ratio of 100 points redeemed for every dollar spent. If the price of the motel 12 $115. the 11500 points are redeemed for that stay. I know corporate can make these motels accept this. then I wount have to stay at the other chains.

-by (Aug. 2, 2013)
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Holiday Inn Express at Six Flags St Louis

Checked into the inn got to the room and as we were putting the girls to bed there were bugs in the beds! Went to the front desk and the only thing they did was switch us rooms from two queens to two full size beds but they still want us to pay the same price. Such Bullshit! Will never EVER book a room with this company ever again. Customer service sucks and they don't care about the guests. This is a cleaniliness issue and if they can eith supply a room as reserved or upgrade for our inconvenience then they need to be OUT OF BUSINESS!

-by (Jul. 15, 2013)
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Free Breakfast

I was enjoying my early breakfast when I saw someone literally scooped breakfast items from the shelves into two bags and walked away. Before the person left I nodded to the kitchen helper, but she did nothing. When I mentioned to the desk clerk what this person did with the food, he didn't say one word. Basically, it came down to "There is no policy in stopping someone from doing this." If it were just me I would have just shrugged it off and not care one bit. However, I came with a bus group and one of them told me that there was no food left towards the end of the breakfast period. So it does make a difference. Holiday Inn Express in Bartow, FL if not ALL inns should have a policy in place to prevent food from depleting too rapidly.

-by (Apr. 24, 2013)
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Teacher/Coach

I am so disappointed with the response I just received from the Holiday Inn, Chattanooga Hamilton Place. My husband and I stayed there for our anniversary and the service was wonderful, the hotel was beautiful, and we were treated with great respect and kindness by the front desk staff. I greatly wanted to take my tennis team to the hotel for a trip and was told that the service manager would work with us on price and service. I gladly booked eight rooms for our kids, many of whom will have to have assistance in paying for rooms, etc. I called back and asked for breakfast passes due to the amount of kids and the price of the rooms. I was informed they do not give breakfast passes, when I had just received two the week before. The first time I called group rates were given to groups of twelve, when I inquired about how many more rooms would be necessary for a group rate or passes, the answer became 20. I was informed that breakfast passes were only given if special rates apply to which I answered that I was a teacher and coach, could I get the state rate of $88? The quick response was NO, we are almost booked up for that weekend...I assume this means that since they are almost booked, the service manager does not have to work with hard-working customers and give our rooms away in a flash. I understand that hotels are big business, I was just hoping that Holiday Inn would stay true to the "little guy." Now, I will call around and see if we can rebook somewhere with continental breakfast, so disappointed..was really looking forward to allowing some of our sweet, sweet kids to have a great experience.

-by (Apr. 8, 2013)
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sequim

i was going to stay at sequim with my daughter and her 2 children but my daughter came down with strep throat and had a fever of 101. i had to cancel my reservation and was told i would not be getting any of my money back. i will never stay at a holiday inn again and i will be sure to let all my friends know what happened. i am very sad that this is the way you run your business. i have stayed at a lot of hotels and have never been treated so badly.

-by (Apr. 3, 2013)
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terrible accommodations

We stayed at HIE on Metrocentre Blvd, West Palm Beach and the overall experience was not what I expected from Holiday Inn. • One of the beds was broken down as if an elephant had slept in it. We had to sleep three in the other bed • The carpeting was so worn/dirty we walked around with our shoes on. • There was black mould on the fixtures in the bathroom and the caulking was such a smeared mess it looked like a 5 year old was practicing for a school art project. • The GCF plug was melted together

I placed an on-line complaint over a week ago and have not been contacted by anyone. I even took photo's to share with whomever would respond. I would have expected with such a scathing review that I would have been contacted immediately with some sort of apology or at least a reasonable credit but none yet!

-by (Mar. 2, 2013)
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Building another Holiday Inn Express

. My question is has Holiday Inn or Express considered establishing an Express in Murfreesboro close to to the Veterans Hospital, you have one close to I 24, but nothing is close to the VA Hospital. I think it would stay full at over 75% of the time if the Veterans going to the Hospital could get a discount, alot of people come from as far away as Alabama and Kentucky. And some of the appointments start around 8 am CST.

Thanks for listening me out.

-by (Feb. 26, 2013)
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Downtown Huntsville, AL

Worse two nights...the heat went out in our room and the temp got below 60. They moved us hours later to another room in which I now have bed bug bites. They tried to make up the worse place I have ever been by giving us things we couldn't use. Thank you maintenance man for the portable heater while we waited and waited for my first bed bug bite...

-by (Jan. 27, 2013)
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San Antonio Location - Worst Customer Service EVER

In July 2012, we made reservations for the lighting of the river, which is the day after Thanksgiving. We requested balcony rooms, on the 3rd or 4th floor on the river, because we have a disabled person with us. Never were we told all balconies in the rooms were closed due to construction at the hotel and then they wanted to charge us $20 a vehicle to park in the hotel parking lot, not valet. They offered us tickets for half of our party and wanted to charge us to buy more for our entire party. The staff at the desk was so disconcerned and unapologetic. We were told reservations are not garunteed. Really?? Even though you confirmed our request and reservations nothing is garunteed? I'll let our other disabled friends know that. Worst customer service EVER!!!!

-by (Nov. 26, 2012)
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San Antonio location

I made a reservation for one night online and accepted the lower rate/no cancellation option.I had no problem checking in, or with the room itself. The next morning I received, under my door, a rapid check-out receipt. I was surprised to find that I was NOT given the guaranteed lower rate, but was charged full price. When I made the front desk aware of the problem, they assured me that it would be corrected and that I would receive an email concerning the correction. This never came. I will reverse this charge to my credit card, since the higher rate was not authorized. I am very disappointed with HIExpress and will not stay with you again.

-by (Nov. 19, 2012)
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cancellation po\licy

I have tried to cancel a reservation at your Toms River NJ location and was told that it can not be done because it was an early booking at a cheaper rate. My plans have changed due to hurricane Sandy and would like to have a refund. I spoke with a Nicole and a Charlene at this location as well as David at the 800 number and was told the exact same information. I can not believe that an organization of your size can not handle a refund on a cancellation a month in advance. I would understand it if it was much closer to the date however I am sure this is enough notice for the Holiday Inn to rebook a room. I would like to hear from someone other than the reservationists about this policy.

-by (Nov. 16, 2012)
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HI Employees Come Through During Sandy

In the aftermath of Hurricane Sandy the employees at the Holiday Inn, Parsippany NJ were a ray of sunshine in an otherwise miserable two weeks. The rooms were cleaned and stocked regularly. The complimentary breakfast was always well prepared and presented. Two employees at the front desk were exceptionally helpful and cheery to us while helping extend our reservations in the face of an enormous displacement of Morris County citizens. Their names are Theresa Lopez and Ryan Thibault. I can't begin to express how well they reflect on Holiday Innn at Parsippany and on Holiday Inn as a brand. Please be sure to thank them for their service and dedication.

-by (Nov. 13, 2012)
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Comment

My wife and I stayed at the Holiday Inn in Orangeburge, New York from Sept. 11-13. The room was fine, but on Sept. 13 when we tried to leave our room we couldn't get the door unlocked. We called the front desk and they said that they would bring a key and open it. Well, the key didn't open it. They tried a crowbar and that didn't work either. They then tried a Saw-Saw, and after two blades on that they finally got the lock cut. I know they had damage to the door, but it wasn't our fault. They seemed in a hurry to get us out of the hotel. We asked to be compensated since we were late getting to where we were going. It took them 45 minutes to get us out. The manager told us he would give us 5,000 points. So far we haven't heard from the hotel. We stayed in a Courtyard by Marriott when we left there, and the manager e-mailed us and asked how our stay was. We would appreciate your help in this matter.

-by (Oct. 16, 2012)
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Honesty

My husband and I stayed at the Holiday Inn Express in Le Roy, Il on 10/5/12 heading to our son's wedding in Indiana. While there my husband forgot his Kindle and didn't realize until the next day. Because of the honesty of the staff they kept it safe until we came through on Monday. I would highly recommend your hotel to my family and friends.

-by (Oct. 9, 2012)
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