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I am so disappointed with the response I just received from the Holiday Inn, Chattanooga Hamilton Place. My husband and I stayed there for our anniversary and the service was wonderful, the hotel was beautiful, and we were treated with great respect and kindness by the front desk staff. I greatly wanted to take my tennis team to the hotel for a trip and was told that the service manager would work with us on price and service. I gladly booked eight rooms for our kids, many of whom will have to have assistance in paying for rooms, etc. I called back and asked for breakfast passes due to the amount of kids and the price of the rooms. I was informed they do not give breakfast passes, when I had just received two the week before. The first time I called group rates were given to groups of twelve, when I inquired about how many more rooms would be necessary for a group rate or passes, the answer became 20. I was informed that breakfast passes were only given if special rates apply to which I answered that I was a teacher and coach, could I get the state rate of $88? The quick response was NO, we are almost booked up for that weekend...I assume this means that since they are almost booked, the service manager does not have to work with hard-working customers and give our rooms away in a flash. I understand that hotels are big business, I was just hoping that Holiday Inn would stay true to the "little guy." Now, I will call around and see if we can rebook somewhere with continental breakfast, so disappointed..was really looking forward to allowing some of our sweet, sweet kids to have a great experience.