Report Abuse

Report abuse on a Holiday Inn Customer Service Post

If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.

Original Post

I made a reservation for one night online and accepted the lower rate/no cancellation option.I had no problem checking in, or with the room itself. The next morning I received, under my door, a rapid check-out receipt. I was surprised to find that I was NOT given the guaranteed lower rate, but was charged full price. When I made the front desk aware of the problem, they assured me that it would be corrected and that I would receive an email concerning the correction. This never came. I will reverse this charge to my credit card, since the higher rate was not authorized. I am very disappointed with HIExpress and will not stay with you again.

Your Info