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In July 2012, we made reservations for the lighting of the river, which is the day after Thanksgiving. We requested balcony rooms, on the 3rd or 4th floor on the river, because we have a disabled person with us. Never were we told all balconies in the rooms were closed due to construction at the hotel and then they wanted to charge us $20 a vehicle to park in the hotel parking lot, not valet. They offered us tickets for half of our party and wanted to charge us to buy more for our entire party. The staff at the desk was so disconcerned and unapologetic. We were told reservations are not garunteed. Really?? Even though you confirmed our request and reservations nothing is garunteed? I'll let our other disabled friends know that. Worst customer service EVER!!!!

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