Home Depot Customer Service

Home Depot Customer Service Phone Number

Phone Number:1 (800) 793-3768

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Average Customer Rating

Score 2.1
Website: Home Depot Website

Home Depot Customer Service Hours

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Reviews For Home Depot Customer Service (56)

poor customer service

Went to your store in Waterbury Ct, Thursday night 8:00 pm 7/10/14 to buy carpet. After waiting 15 min in the carpet dep for help I went to the customer service desk to ask for help. After 2 more trips to the customer desk and 1/2 hr no one ever came to the carpet dep . to complete a sale. We went to Lowes and were taken care of right away total sale $2200.00 I thought you should know about the poor customer service in your Waterbury store.

-by (Jul. 13, 2014)
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Military DIscount Policy Change

I am writing to inform you that your recent change in military discount policy is affecting your active and retired military customers. You no longer offer 10% except on "selected" merchandise. I will no longer shop Home Depot when I can go to Lowes and receive my military discount on my entire purchase. I do not know why this was changed but Lowes will continue to reap the benefits of this questionable change.

USN (Ret)

-by (Jun. 20, 2014)
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Treatment of Handicap Shopper

I am a paraplegic manual wheelchair user. I bought three gallons of paint at the Oxford, Al store. I was not offered ANY assistance at the paint counter or at checkout.

I loaded the paint in a cart - pushed it forward, rolled my wheelchair, pushed the cart, rolled my wheelchair.......all the way to my car.

-by (Apr. 9, 2014)
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Terrible Customer service

The worst customer service in the world, I have spent over $10,000 in your Mahwah, NJ store & have received the worst service in the world, I will publish my disappointment on the internet via Facebook & the world net to go viral. A real disgrace to a customer.

-by (Apr. 3, 2014)
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No one around

We'll I been to HOme Depo a few but I never really got much help. There was a few employees around . They weren't very approachable.

-by (Feb. 14, 2014)
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Shopping for Paint

I was at the Lowe's in Kenosha right before they were closing buying paint. Regardless of the time everyone was so helpful and friendly.

-by (Jan. 19, 2014)
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Beaverton OR

Went in to buy a mechanism for a toilet seat hanle. Nobody knew what I was talking about. I found what I needed on my own. Sked if I could take off the bolt to get a better look-absolutely not! Each time I've ever been here, employees seem to lack knowledge.

-by (Jan. 5, 2014)
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Poor service

We ordered replacement windows and French doors signing the contract in late July. The contractor came, measured and stressed to the order person that these measurements must be ordered. A month later, our order arrived ...INCORRECT sizes. A reorder was sent ...this in Sept. October the order came In...wrong again. Finally in late November the windows were FINALLY installed. The one bright light in the whole ordeal was the contractor. DO NOT ORDER WINDOWS/DOORS from Home Depot !!!!

-by (Dec. 1, 2013)
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supplies

The supplies are very useful and they have everything I need when needed.

-by (Nov. 26, 2013)
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supplies

Its a good place to shop when really needing to fix something or paint. Love to shop there for some reason feels homely.

-by (Nov. 24, 2013)
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demo person

I have begun to demonstrate home insulation at Home Depot stores in California. This insulation is made from rocks instead of fiberglas and is called Roxul. The demo is impressive as it shows fire resistance (I put a blowtorch on it), is non itchy and has other advantages over fiberglas. The store staff and management and consumers are all interested but store does not stock at this time. It is hoped that Home Depot Atlanta HDQ will soon begin to stock California stores with Roxul as interest is surely being developed here.

-by (Nov. 20, 2013)
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AC estimate

To whom it may concern, I had an appointment schedule for an estimate for a brand new AC but when called your store in Matthews NC, after been on hold for 20 minutes no one was able to verify if the technician was on time or late! From all these bad reviews that I see on your website it seems that your care for your customers is terrible! Well the economy is still bad, you think that companies, corporations will be more dedicate to their clients. But not you dear Home Depot!!! Probably your profits are so high that you dont need any of us business. That said, I am going shopping for new AC system for my house and my rental properties probably to your competition but I will make sure to tell as many people possible to stay away from doing any business with your company/stores. Once I am done with my shopping it will be my pleasure post how much money you have lost! Have a great day!

-by (Nov. 9, 2013)
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Shame on Home Depot SHAME

HD delivered a brand new W/D and their delivery men showed up at 6:30 AM without a prior call and proceeded to cut up my plumbing and used a faulty line for dryer - my old ones worked perfectly fine! I had to hire an electrician and plumber to fix their terrible blunder - it cost me a fortune! And HD told me that it was their Mexican delivery guys fault and HD. Had no responsibility! I hope HD has their mothers treated the way I was treated

-by (Oct. 26, 2013)
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BUYER BEWARE

Went in to the Home Depot in Ft. Wayne IN March of this year. Order new laminate counter tops (not special order) new sink etc. took 6 months for proper install, way beyond given finish date and this was 2nd time around because of botched installer work first time. Still nearing the end of October and unresolved issues. BUYER BEWARE PLEASE PLEASE GO SOMEWHERE ELSE!!!!!!!

-by (Oct. 23, 2013)
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Perfect to shop

It is a great store to shop, can find every thing you need very easily. Helper staff is always there,bit wait is okay.Everything displays perfectly and can get help with details.You can find little to large things easily.

-by (Oct. 21, 2013)
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good company

I see happy employees that are helpful and friendly. Help me find what I need. They know what they have in stock. Easy in easy out.

-by (Sep. 8, 2013)
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Help for other employees

IS THIS SOMTHNG CORP-ORATE??? What is the deal,WHY? employees that need help fixing their own homes(NO Discount's YOU KNOW) that there' s not such a thing as a once a month or so, local team of employees with their home improvement skills to help each other. And odd jobs around the house. I would build teamwork and a feeling of community. Get all employees up to to speed & sill of the costumers. esp. S. Floridaused iour

-by (Aug. 7, 2013)
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good shopping

found all i want...

-by (Aug. 4, 2013)
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All around the best!!!

I love home depot, friendly and courteous..do all of my major appliance shopping there

-by (Jul. 21, 2013)
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Recent Purchase

On July 11, 2 013 I purchased three appliances totaling $2,418.70. When the delivery company showed up they immediately stated they could not deliver the refridgerator because they could not get it up our stairs. They then told me they could could not deliver the dishwasher because we needed a longer electrical cord or have a electrician move the electrical outlet. They also said they could not deliver the range, again because they could not get it up the stairs and the refridgerator has a shut off valve inside the wall so even if they were able to deliver it they could not hook it to the water line unless we called in a plumber. The next day I called the Murrell's Inlet, SC store and cancelled the entire order thinking we needed to reconsider what we were purchasing. We visited a competitor the following Friday, purchased the same size appliances had them delivered and installed today without incident. All are in and running. Total purchase $2500.00. Just thought you should know there is something terribly wrong with the people you are using to deliver your appliances.

-by (Jul. 18, 2013)
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