Victoria's Secret Customer Service

Victoria's Secret Customer Service Phone Number

Phone Number:1 (800) 411-5116

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Average Customer Rating

Score 2.4
Website: Victoria's Secret Website

Victoria's Secret Customer Service Hours

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Reviews For Victoria's Secret Customer Service (19)

Love Pink

Love ❤ This Store

-by (Dec. 18, 2015)

Great service

They were very nice answered all my questions and we're so very helpful thank you very very much for all your help

-by (Apr. 11, 2015)

poor customer service!

I have ordered hundreds and hundreds of items and NEVER been more frustrated than with your company! AWFUL

-by (Mar. 27, 2015)

Worst cs ever!

worst customer service ever!i feel like the csr don't care with their customer!really awful every time I call them.they need a serious training.

-by (Feb. 24, 2015)

Riverhead VS management and sales associates rude & nasty

If VS wants to keep business they should cut the staff that works at the VS in Riverhead Long Island store.They are rude and arrogant and should not be in the business.From the manager to sales associates.How that one manager got her job I will never understand?

-by (Jan. 12, 2015)

check your receipt!

I shopped at the Grapevine Mills store and they over charged me by $10.00. This is the second time this has happened.

-by (Dec. 13, 2014)


Why don't any of you that comment call the customer service line? They are open 24 hrs a day 7 days a week, except Christmas and thanksgiving day. You get an immediate answer to your questions and concerns. Also, if you regularly check on your package status or call, you would know you wouldn't have your package on time.

-by (Sep. 12, 2014)

Brass material

just want to let you know that even though I hand wash and lay down the bra after wash the inside of the bra wrinkles. I even place the bras in my drawer the same way the store does. I commented this with friends that buy the brass in Miami and they have the same issue. I though it was me the way I wash them. I have about 12 different color bras and I've wasted a lot of money. fyi. the last wonder bra seem to have a better material inside with the non sponge lift. I hope you consider my complaint and at least send me a refund for two brass. thanks sincerely Lucy

-by (Aug. 21, 2014)

Wonder bras

Just wanted to rave about your Demi bras. I was hiking and as I fell off the edge my sister grabbed my bra strap and I hung there for 20 minutes before the paramedics came. Your bra was the only thing that saved me from falling down a hill of cacti. Thanks god for their strength. Love my Victoria Demi's. I own 7 of them....and they are also very sexy...thank you all for helping me as I was in pretty poor. Condition. Went to emergency for treatment...Anita Clements #909-438-3101

-by (Jul. 7, 2014)

Very unhappy

I ordered over 150 dollars worth of merchandise from the catalog and once I got it almost a month in a half later nothing fit they sent me the wrong sizes I then took it all back to the store and I have not received a statement in two months and now they wana charge me a late fee I have never been late and all this should have been credited back to my card I find this to be horrible way to run a business

-by (Jun. 22, 2014)

Let you know !

I did payment for money order is $30.00 sent from yestenday and not late rise up by balance Is $67.54.right now. Thank you very much,

-by (Mar. 7, 2014)

Pink dye ruined Coach purse!

I have been sending email through the Victorias Secret site about my issue and no one will respond!! This may seem petty but to me a $200 purse with pink dye all over it is NOT petty! The dye ran on my purse in the small amount of time that I was walking around the mall. Is there anything you can do about this?

-by (Feb. 8, 2014)


I shopped this week at your Yorkdale location and was pleasantly surprised that the perfume "Incredible" was at the store. I picked up a bottle and paid for it at the cash. Upon exiting the alarm went off and it appeared that the sensor tag was not deactivated- embarrassing to say the least. Then I got home and checked my bill and noticed I was "overcharged!" The item was $55.00 marked on the box with the sticker And the register scanned at $58.00?

How can this happen? And what do I do now with this?

-by (Jan. 31, 2014)


about 2 months ago I purchased 2 bra's from Victoria Secret in Leominster, MA. They cost me $48.00 apiece and I wanted to express my discontentment..the straps never lay flat and they are starting to rip in the front! I have only washed by hand and layed flat to dry. Spending this kind of money for a product it should be perfect! Needless to say, I need to take them back and I hope get a full refund because the product in my opinion is defective. Not sure if I will ever buy Bra's from there again.

-by (Sep. 30, 2013)

Great service

Good Company. you can learn lot about retail within this company.

-by (Jun. 17, 2013)


I have bought a few items from VS before online and i usually recieve them in a week or less. About 3-4 weeks ago i had bought a Bandeau swmming suit top online for my upcomming trip. I have yet to get it and i go on my trip today. Very disappointed

-by (Apr. 12, 2013)

Bad customer service

My boyfriend went in to Victoria's Secret to buy me a gift card for my anniversary/Christmas gift (I knew I was getting it because I told him it was the only thing I really wanted). 4 minutes after he had bought it, I checked my email and noticed that they were having a promotion going on where if you bought a gift card of $75 or more you would receive a free black sequin clutch with a lip gloss inside. I immediately called him to ask if he had bought it yet because I really wanted the clutch. He said yes that he just bought it, so I asked him to go back in and ask if I could get the free clutch. When he went back in, the same people were still working at the registers and the lady told him that it was too late and that he couldn't have it. What I don't understand is why do they always send me all of these "get something for free" emails, but are never giving them to customers unless they ask about it? And how is it "too late" to just hand him over a free item when they just checked him out? I work in retail and whenever we have anything special going on we always tell the customer that they can receive one if they would like; not hide it from them. I think it's shady that they don't let anyone know about their promotions going on. Plus, if this had happened in my store, my managers would go ahead and "take care of the customer" because customer service is always our #1 priority. I was very upset with the customer service that he received from the Towne West Wichita KS mall and we will not be going in there anymore. Also, this is not the first time that I have been upset with the customer service that I have received there.

-by (Dec. 20, 2012)

Just wondered

I was wondering why V.S does not/will not carry XL,XXL clothing? My daughter loves loves your clothing like every other teenager American girl, and I can't get her what she most covets Why? She's not an overweight kid she's tall and needs XL. To me really it seems like blatant discrimination of big women.

-by (Dec. 12, 2012)

Poor Customer Service in the Miami Lakes, Fl store

Worst experience ever, very disappointed in the staff & especially the management team. Floor associates were busy chit chatting and not supporting customer service. Only 5% of the staff spoke correct English and management was even worse when it came to product knowledge. I was taken by surprise when one manager replied to me in Spanish and got upset when I told her I did not understand. Very poor work ethics and Victoria Secret Corporate needs to check out their core value in this Miami Lakes location on who is running their business. Sad to say I will not be shopping here again.

-by (Nov. 24, 2012)