Food Lion Customer Service

Food Lion Customer Service Phone Number

Phone Number:1 (800) 210-9569

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Average Customer Rating

Score 2.5
Website: Food Lion Website

Food Lion Customer Service Hours

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Reviews For Food Lion Customer Service (8)

SoBE Water

I bought four SoBe coconut waters yesterday in the blue bottles. I have bought them many times from my local Food Lion with no problem. Last night I opened one of them before bed for a sip and something hit my lip. When I looked into the bottle there was a large chunk of a greenish-brown slimy looking thing with round black things on it floating in my drink. When I held the bottle up I could see a bunch of black gunk floating in the bottom as well. I'm not sure what it is but it appears to be some sort of fungus that has grown, however the date on the bottle was not out of date. The other SoBe waters were fine. I'm going to see if DHEC can test it to find out if it was tampered with or if it is indeed a fungus. Check your bottled goods before you drink them! This was so disgusting. Not sure if it is a SoBe problem or Food Lion but since it was bought from FL just wanted to give a heads up to everyone.

-by (Aug. 28, 2013)

Meat Department

I was informed on Aug,17,2013 that the meat department will longer grind meat for hamburger. I was told this policy has been in effect for some time. I have been buying whole roasts and having them ground for hamburger for a long time because I know it's fresh and what meat is being used. The meat manager was extremely sorry, but said it was the new policy and many customers were unhappy about it. I say Hogwash to corporate Food Lion and I hope all customers will chime in!

-by (Aug. 17, 2013)


I just shopped at the food lion on Main Street in Elgin sc and could not get over how slack they are. I bought $170.00 worth of groceries and at the checkout I was so busy unloading my cart that I didn't notice at first how my groceries were getting crunched at the other end. I hurried to the other end to start loading my groceries into bags while noticing the young female manager standing behind the customer service desk just watching. She was not doing anything but she just stood there. The cashier was very friendly though. I should have shopped at IGA where I usually go!

-by (Apr. 27, 2013)

Floor cleaning during business hours

I was at the 1706 Us 264 West Washington, NC location. While I was there a man was cleaning the floors with a propane run machine. The smell was horrible. I cant believe they clean the floors while customers are in the store with the fumes that that machine gave off. I only go to that store if I need something in a pinch. It just doesnt look clean and well stocked. After tonight i wont go there at all. My health is not worth it.

-by (Apr. 13, 2013)


Thank you for hiring such a nice employee. Her name is Vionka and she works at the Food Lion on Minnieville Rd and Spriggs Rd in Dale City Va. I came in a day late to turn in my 6 coupons in order to recieve a $20.00 coupon. I was very sick the day it ended. Vionka was very nice and accepted my coupons and found me a $20.00 coupon.It's employees like that, that keep me coming back to your store to do all my shopping. Thanks again Vionka, and thanks again Food Lion for hiring such a great employee

Very Satisfied Customer Kathleen O'Connor

-by (Apr. 3, 2013)

why are you closing ?

so many food lion stores closing without letting the workers know before the the new she told just like the weather....SC

-by (Feb. 12, 2013)

Broken Taco Shells

I bought a package of Hard & Soft Taco dinner kit mix. When I opened the package, five of the six hard taco shells were broken. Three of the five were actually in pieces.

I took pictures to send to you, and I used to be able to send pictures of unsatisfactory products, but evidently I can no longer do so, so you will just have to take my word for it.

-by (Nov. 10, 2012)

Customer service

I have just left the Food Lion store in Rural Hall, NC. After paying for my groceries, I asked the young lady if she was going to help me put them in my cart, as all my bags were still in the bagging area. She infromed me" She is not supposed to help me" In my opinion, that is very bad customer service. I have shopped at Food Lion for many years and was very disappointed with this treatment. As much as I dread going to Wal-Mart, their prices are cheaper, and they treat me like a valued customer....Wake up Food Lion, or all your stores will be closing!!!!

-by (Oct. 14, 2012)