Bob Evans Customer Service

Bob Evans Customer Service Phone Number

Phone Number:(614) 491-2225

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Average Customer Rating

Score 1.9
Website: Bob Evans Website

Bob Evans Customer Service Hours

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Reviews For Bob Evans Customer Service (39)

Now Serving FROZEN DESSERTS!

DO NOT ORDER the pumpkin pie. It is obviously disguisting and frozen. I've never had a pumpkin pie that tasted this bad. I had to toss it when I got home.

-by (Oct. 13, 2014)
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Service

Always had good service at store number 260 in Port Huron ,MI Until the last 2 times we were there. The service is becoming slower and less efficient. I was there on Oct.9,2014 and had to wait almost 15 min. to get a glass of water and have my order taken. This was not during rush hour. There were six other tables occupied in the store five already had their meal. I was very disappointed in their service and the Mgr. that day was there seeing the ineptness of the wait staff and not saying or doing anything . Plus portions have shrunk greatly.

-by (Oct. 13, 2014)
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Damn

Had to go back to your restaurant 2 times to get a carry out order correct and it still was wrong! I got food for the office and it was not only a pain when I ran in the rain twice , but we also were overcharged, The imbeciles that waited on us (manager shouldn't have her job) but the order was still missing food. I will not return to your "establishment" on Busch Boulevard,

-by (Oct. 6, 2014)
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I'm hungry

Went to Bob Evans - South Euclid OH on Cedar rd. - arrived 1020 am and sat at the quick service area. - 1020-1028 - 10 employees walked past me before I was acknowledged. Including manager 3 times 1029 - placed order 1030-1100 - saw first hand the utter shitshow unfolding in front me. Kitchen a wreck, no one to run expo, kitchen not communicating with FOH, food in the window with no one to run it. 1101- decided I couldn't take it I had to leave without eating. As I have an understanding of how KDS works I saw my order was still 4 orders back. 1102 - I told my server I couldn't wait anymore. She was nice enough to not charge me for the coffee or the food I never received. I left her 5$ for her efforts. I won't be Back

-by (Oct. 5, 2014)
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Poor Service

Location:Brunswick Ohio Very diasspointed with the service because I phoned an order in and when I got there the order was incorrect. I had to wait for them to correct the order & waited about 10 minutes only to find out when I returned home my fries were not with my sandwhich and my chicken was dried out it was aweful. My daughter's burger clearly was sitting there the entire time and it was also inedible. I had phoned & was on hold quite sometime and when the manager came to the phone I explained the situation and told her I was not driving back there because I don't live around the corner she then stated that she would send some type of restitution to my home (she took my information over the phone) it has now been a week and needless to say I have not received anything. Needless to say they do not hold true to their word.

-by (Sep. 29, 2014)
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Poor service & bad food

Bob Evans has always been our favorite restaurant, but not recently! The last 2 visits have been bad. We live in Toledo and went to the Monroe street location. We Waited 15 Minutes for the Waitress to come. We placed the order After 15 minutes she came back to say they had run out of apples for the cinnamon apple pancakes. They ran out the night before. Another l5 minutes and no order for my husband. We left! Another time we went to the Oregon location and the baked potato was rotten and chicken breast was burnt & dry They couldn't replace the chicken because they ran out. Two hours later we finished & left. You are nolonger our favorite restaurant.

-by (Sep. 25, 2014)
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Slowness in serving

Use to,. we had a very good Bob Evans in Waynesburg, as it is practically the only restaurant in town. Well, lately in past 6 mo. the service has not been that good. When woman manager is there, it runs pretty smooth, but man manager doesnt keep check in kitchen and things arent fixed the way they are suppose to be. Stopped in there Sun. and a line of us stood there and no one even came to seat us. Not good.

-by (Jul. 26, 2014)
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Service

Usually I have good food at Bob Evans but today was an exception. The chicken was cooked too much and half dry I used my gravy to help. The roll was too brown and when I asked for a to go box it was dirty inside then couldn't find my waitress to get another one so I just left it. Very disappointed in this visit so it will be a while before I go back there. It's a shame. The floors were wet in spots also which made it bad for people slipping.

-by (Jul. 20, 2014)
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Service

Usually I have good food at Bob Evans but today was an exception. The chicken was cooked too much and half dry I used my gravy to help. The roll was too brown and when I asked for a to go box it was dirty inside then couldn't find my waitress to get another one so I just left it. Very disappointed in this visit so it will be a while before I go back there. It's a shame. The floors were wet in spots also which made it bad for people slipping.

-by (Jul. 20, 2014)
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Former employee

This site and all others are awful I am getting zero help and nobody is returning my phone calls!!! Extremely disappointing

-by (Mar. 5, 2014)
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stolen

I left a tip on my table before leaving at the norwalk bob evans in ohio and went to restroom when I walked out I noticed the manager named cathy was taking the tip and stuck it in her pocket she wasnt even my waitress so I went up to her and asked a series of dumb questions to get a glimse of her name tag but corrporate wont call me back poor service at the resteraunt and in corpporate

-by (Jan. 14, 2014)
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Bad Purchase

I recently purchased 2 containers of the Bob Evans Oven Baked Scalloped Potatoes from the local Kroger Supermarket in VA. I was truly disappointed with this product. Unlike the regular mashed potatoes this product does not work well in the microwave oven as stated. Yes, the cheese melts but the potatoes remain hard and taste as if you where eating raw potatoes just peel and eat. Unfortunately , I'm stuck with the 2nd container only because I throw away the receipt and I am unable to return the item to the store where I made the purchase.

-by (Jan. 12, 2014)
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disappointed

I have been a regular customer at Bob Evans in Aurora, Indiana for many years. In the last few months that particular location is on a fast decline. The staff has changed and I miss the efficient, considerate people that used to take care of me there. I also know that they have been short staffed lately which causes long waits to get a table and to get service. I don't know what is being done there, but it is not good.

-by (Dec. 30, 2013)
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Pot Roast Meal

This has always been my favorite meal at Bob's. I had it tonight (the seniors meal) and you have changed it for the worse. Instead of being served on a plate, it now comes in a soup bowl with mashed potatoes in the bottom, then a little pot roast on top with carrots and onions and then a lot of beef gravy for the broth. I managed to eat most of it but it was terrible and I will never order it again

-by (Nov. 11, 2013)
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bob evans food

Low quality food, small portions.....high $$$$. Will not return.

-by (Oct. 29, 2013)
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Menu Complaint

Went to Harrisonburg, Va. location this AM for Waffles. Arriving shortly after 7:30 AM we were told the Restaurant just 'Ran Out' of Waffle Mix. They were being served at a table near us as we were being told this. We did stay and order other Food Items, but a table with a Family next to us, being told the same, chose to leave and go to the IHOP a few streets away. Out of courtesy to the 'very nice' waitress was my reason for our staying.

-by (Jul. 31, 2013)
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spoons

I a disappointed to see that you do not put out spoons with the silverware. You have to ask for one. so many of the servers forget to bring them out with the coffee. How much trouble is it to have them with the other utensils? I find this very irritating. so many places do this .

-by (Jul. 29, 2013)
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Too much music

I just returned from the Anderson,In Bob Evans. The food was good,service fair...but what I want to know is why the kitchen has loud rock music blaring that is conflicting with the dining room easy listening music.It bothers me for what should be a calm dining experience turns out to be exasperating.I've mentioned to managers but I guess a customer's dining experience must not be that important

-by (Jul. 22, 2013)
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Outstanding Service

Stopped in at your #275 location in Michigan City. Ind. My appreciation and compliments to your crew and staff at that facility. Their pleasant attitude and service was outstanding. I would also commend the service of our server Ms. Corie Levesque. Her warmth and outgoing personality was especially welcomed after being on the road for most of the day. She is an added bonus to your company.

Sincerely,

Sam Aguirre

p.s. And oh yes, the food was good too...!!!

-by (Jun. 22, 2013)
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management

I just wanted to comment on the management at your stadium drive location in kalamazoo mi store. my wife recently got fired from there, she worked there 2 years not that im upset she dont work there anymore but the way she got fired and how she was treated while she was employed there, shes very conciencious, and takes her job very seriously unlike most everybody today. any place ive ever worked when your schedueled to work 9 to 3 or something else thats what you worked, in the 2 years she never worked what the scheduele said always let go early, along with all the other girls. im sure if you looked you would see that. when she got fired for having a bad attitude she waqs accused of taking money, she wouildnt even take a piece of bread, the manager was running the cash register and he somehow had $20.00 more so they decided that she would take the money and if there was a short she would give it back. sothey wrote her up, they said in the write up it was an accident, whose accident? maybe the manager who said it was ok? just so you know

-by (Jun. 16, 2013)
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