Redbox Customer Service

Redbox Customer Service Phone Number

Phone Number:1 (866) 733-2693

Shortcut: Press 1, then press 2

Average Customer Rating

Score 2.8
Website: Redbox Website

Redbox Customer Service Hours

N/A - Edit

Reviews For Redbox Customer Service (53)

It's alright

They never seem to have good movies anymore and keep raising the prices. It's nice to do every once in awhile but I just downloaded VuDu and its pretty awesome.

-by (Apr. 5, 2014)


movie didn't finish off at the end couldn't watch the end that was awful the customer service person apologize to me about the problem says she would credit my account back then she said she would also give me codes for my next visit to the red box then said ok have a good night and then that's it im really disappointed in how that turned out

-by (Mar. 5, 2014)


Movie night every friday night.

-by (Nov. 24, 2013)

I am being charged for movies on my card that I returned the day after I rented them.

I returned both of the movies I rented the very next day after renting them. And just now I go to pull money off my card to pay bills and what its not there, I am being charged $55.44 for movies that are already returned.....I want my money back!!!!!

-by (Nov. 20, 2013)

How easy to use

If and that is a big your DVD is available to rent. Close eyes and hope that you get the one that you are wanting..after you have received the one you wanted make sure the DVD is in box correct. 8out10 you get over charged for some reason.

-by (Sep. 7, 2013)

horrible service they cant even help you

the screen at the location does not work so we were not able to put in the email address correctly and its not working for the past month only; waited 10 min for a representative he answers said he cant help and burps loudly like a pig; are you serious what kind of people are these?

-by (Aug. 10, 2013)


They charged me 20 bucks a piece for 3 movies I turned in and put me negative in the bank. I told them to check the security cameras and sure enough, I had returned them so they gave me a full refund on what was drafted from my account.

-by (Aug. 8, 2013)

Red Alert

I was wondering if it was possible to use the machines without a card. I haven't seen many movies I'm interested in watching, but was going to rent something good once I found it. I have friends that use Redbox, and I've read reviews. Thanks to that, I know to save my money.

-by (Jul. 28, 2013)

bad movie

I rented Killing them softly, and it was dirty, and couldn't get any picture. I called the customer service number and was on hold for 25 to 30 min's. I would like to get my money back for that movie. You really need better customer service, 30 min's is way to long to be put on hold.

-by (Jul. 16, 2013)


They r so scratched up u can't enjoy the movie this has happened twice so far

-by (Jun. 12, 2013)