Redbox Customer Service

Redbox Customer Service Phone Number

Phone Number:1 (866) 733-2693

Shortcut: Press 1, then press 2

Average Customer Rating

Score 2.8
Website: Redbox Website

Redbox Customer Service Hours

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Reviews For Redbox Customer Service (59)

Red Box

When I have a problem the customer service is quick and I don't have to wait a long time to be connected to someone and my problem gets solved and everyone's happy.

-by (Nov. 19, 2014)
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Not pleased

Returned twi movies over a year ago they say I owe for them, i called three times trying to get this resolved was told it was and when I called there was no notes of any of my calls! They must not want my business

-by (Nov. 18, 2014)
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only one bad movie

Good price for movies. rented one movie in Myrtle Beach and it would not play without skipping. We called CS and they gave us free movies.

-by (Oct. 3, 2014)
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Spiderman2

I rented a movie with a promo Code . When I went to grab movie it sucked it back in . I called customer service they answered quickly and we're patient with me being worried that I might be charged for movie for no telling how long and I didn't want to give my card number to her so she could check on it cuz I dint feel comfortable So she asked for zip code and my name to tell me I wasn't charged and I could still use my promocode .

-by (Sep. 10, 2014)
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Poor customer service is understatement

I don't just hope Red Box goes out, I hope some competition with good customer service comes along and flattens them first.

-by (Jul. 23, 2014)
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money takers

every time I return the movies I get the email saying already take them but they never charge the nights after two or 3 days after I have return them I been losing money every time I rent one of them ....

-by (Jul. 8, 2014)
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It's alright

They never seem to have good movies anymore and keep raising the prices. It's nice to do every once in awhile but I just downloaded VuDu and its pretty awesome.

-by (Apr. 5, 2014)
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thor

movie didn't finish off at the end couldn't watch the end that was awful the customer service person apologize to me about the problem says she would credit my account back then she said she would also give me codes for my next visit to the red box then said ok have a good night and then that's it im really disappointed in how that turned out

-by (Mar. 5, 2014)
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movies

Movie night every friday night.

-by (Nov. 24, 2013)
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I am being charged for movies on my card that I returned the day after I rented them.

I returned both of the movies I rented the very next day after renting them. And just now I go to pull money off my card to pay bills and what its not there, I am being charged $55.44 for movies that are already returned.....I want my money back!!!!!

-by (Nov. 20, 2013)
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How easy to use

If and that is a big your DVD is available to rent. Close eyes and hope that you get the one that you are wanting..after you have received the one you wanted make sure the DVD is in box correct. 8out10 you get over charged for some reason.

-by (Sep. 7, 2013)
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horrible service they cant even help you

the screen at the location does not work so we were not able to put in the email address correctly and its not working for the past month only; waited 10 min for a representative he answers said he cant help and burps loudly like a pig; are you serious what kind of people are these?

-by (Aug. 10, 2013)
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Effective

They charged me 20 bucks a piece for 3 movies I turned in and put me negative in the bank. I told them to check the security cameras and sure enough, I had returned them so they gave me a full refund on what was drafted from my account.

-by (Aug. 8, 2013)
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Red Alert

I was wondering if it was possible to use the machines without a card. I haven't seen many movies I'm interested in watching, but was going to rent something good once I found it. I have friends that use Redbox, and I've read reviews. Thanks to that, I know to save my money.

-by (Jul. 28, 2013)
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bad movie

I rented Killing them softly, and it was dirty, and couldn't get any picture. I called the customer service number and was on hold for 25 to 30 min's. I would like to get my money back for that movie. You really need better customer service, 30 min's is way to long to be put on hold.

-by (Jul. 16, 2013)
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Rebox

They r so scratched up u can't enjoy the movie this has happened twice so far

-by (Jun. 12, 2013)
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Replacement DVD

I had rented a movie from RedBox and when I received it, I did't notice that it was damaged until 2 days later when I tried to watch it. The movie kept freezing, that's when I noticed that it was cracked. i immediately reported it and they sent a replacement right away. I was satisfied.

-by (Jun. 4, 2013)
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Horrible

I'm very upset with the movie I purchased, when I got it, it was very filthy. When I played it, it didn't even work it showed nothing but Green choppy screen play, through the whole thing! Total waist of money and time, watching and taking the time to purchase this.... And on top of that the customer service line is shit. I can't even get through to talk to anyone

-by (May. 30, 2013)
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NEW MOVIES ARE TOO MUCH SOMETIMES

TOO many horrors!!! Get the movie industry to work for you and get good fun movies for everyone and make a difference. New and old! Next time surprise us. And extend rentals of tv shows.

-by (May. 27, 2013)
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request new location

I go to the new 24/7 store on old sandy spring rd in laurel md just about everyday i would love it if there was a redbox at this location and know alot of people in my neighborhood would use it

-by (May. 23, 2013)
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