Walmart Customer Service

Walmart Customer Service Phone Number

Phone Number:1 (800) 925-6278

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Average Customer Rating

Score 2.1
Website: Walmart Website

Walmart Customer Service Hours

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Reviews For Walmart Customer Service (71)

can't order online for some reason

I did all my Christmas shopping on line . But all at ones it will not work. Called many time change my password and sent email about it still did not work ask to delete my account and start over still didn't work. Time to get you act together and fix this please in a wheelchair and hard to shop by your self if you get to many things at ones. Was on the catcher saving too can't get in to it either. Please see that this is fix soon or I will not be back.

-by (Dec. 20, 2014)
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Not too Bad for Customer Service

Walmart is a very busy store. The customer Service counter is always pretty busy also. Why do they only have one or two workers at the counter so the line of people can be taken care of more quickly?? There is plenty of room for Customer Service improvements.

-by (Dec. 19, 2014)
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walmart in keyser wv

if you all don't get A new manger in there you are going lose lot of people the shelves is empty you want any thing you have to go clear to Cumberland ,md Walmart to get it we refuse to go back to keyser wv Walmart i think you all better be doing something soon thank you

-by (Dec. 18, 2014)
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Disgusted!

Because of Walmart.com my son will not be getting the only thing that he asked for on Christmas! They messed up and don't seem to care about helping me fix it...

-by (Dec. 9, 2014)
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consumer

The store on Ovilla Road in Red Oak, Texas should be sure to bring in enough checkers to handle customers that arrive at 8:00 am on Sundays. I am not willing to wait in line for 20 or 30 minutes to make this store profitable, when there are no checkers available for a reasonable time effective check out and exit. One checker on speedy and ONE on regular checkout: 3 customers in front of me on the regular checkout line and 5 behind me. We asked for another checker and there was NONE available. There is another grocery chain across the street. I don't feel the few pennies I saved at Walmart are worth the wait.

-by (Oct. 26, 2014)
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Retiree

Your store on Route 5ow Winchester, has for the past 6 months, had only (at a estimate) electric carts available to the disabled at any one time. All the carts out of service, as I understand, are stored in the rear area in storage/to return to manufacturer. This area has a high ratio of the disabled of all types, and the lack of carts will/has hurt your image and your sales. Please resolve this on-going problem....your biggest season is started yet there will be many who will be forced to shop at competitors.

-by (Oct. 25, 2014)
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Not happy!

I tried exchanging a Pocket Hose and was told, they didn't carry the item, although, I had recently bought it there....After emailing the main office was then told to bring it back for exchange...The gal said, no way, it was "different" and although they didn't have the same thing, she would give me $5.00 credit...How can she determine a credit if they don't have the item????I am stuck with a defective hose that should have been exchanged the 1st time.....Happy, no way! Just another reason NOT to shop at Walmart....

-by (Aug. 29, 2014)
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awesome!!

fantanstic

-by (May. 16, 2014)
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Poor help

Not ever going to go back! They really don't care!

-by (May. 4, 2014)
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Shopping Made Easy

I am a frequent shopper at Wal-Mart and can always find what I need in one place. A very convenient place to shop and to save time.

-by (Apr. 22, 2014)
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Nicer

Wal mart employees at the Pahurmp nv location need to be more nicer and friendlier.

-by (Feb. 14, 2014)
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Prior authorization of meds.

I feel if a customer refill prescriptions online and some need prior authorization, you should at least notify that customer, or make the call to their Dr.. I believe that most customers are willing to help you if they are notified in a reasonable amount of time, rather than being put into shock when they pick up their scripts.

-by (Feb. 10, 2014)
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Misfit menber of managment team

Stalking and assuming a customer today 1:00 pm. Trying to return 2 items at W. in Fairbury, NE. At the customer service counter, I had two items to return, Both items refunds were place on a W Card. I paid cash for both and I only had receipt for one. The employee said I ASSume you wanted both refunds on the card. She assumed and made a ass out of herself and employer. This pissed me off. I asked for manager at this point without help. I went on shopping. Later CSM and a misfit management team approached me and I said I would take this up later. I thanked both and went on shopping. I shopped thru store and went to checkout with my items and W Card. As I looked behind me this young man, misfit management team, had been stalking me.

-by (Dec. 10, 2013)
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Happy Valley, OR

This is not the first time I have called Walmart to find out if they had a particular product in stock to avoid a wasted drive to the store. Walmart is the last place I'd ever shop, so they are my last resort. A walmart employee answered the home improvement phone and I asked about the availability of the the product in store. I was repeatedly interrupted, she was short, rude and impatient. All Walmart employees need to pass a customer service protocol class!!!

-by (Dec. 8, 2013)
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Not Satisfied

I have a complaint about returning money order and not getting refund. I had complete money order. The funds had been verified.I work very hard for my money. I called consumer about store 2920 I was never contact since last week. My money can be spent where minorities matter.

-by (Nov. 30, 2013)
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Great Experience

Walmart has everything I need and they are easy to find,and Walmart is close by.

-by (Nov. 26, 2013)
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prices

Cheap prices is all i can say.

-by (Nov. 24, 2013)
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Lactose free ice cream

Can someone tell me why The Wal Mart in Center, Texas can not get anymore Breyers Lactose free ice cream. Wes, who is head of the dept says that he checked with the warehouse and there is none there. It is so important to me to be able to get this ice cream as I can not tolerate regular ice cream and I love ice cream so much. I look forward to an ice cream cone each day and it has been days since you have had it available. PLEASE tell me you will try to have it in the store!!!

-by (Nov. 24, 2013)
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Veteran

6210 Annapolis Road Landover Hills Maryland Walmart has the WORST SALES ASSOCIATE. I went to purchase a PS4 on 11/15,was told there were issues with truck; after several trips; returned very early on 11/16 same story; made a phone call same story, but was transferred to electronic dept & was told that they were sold out. I guess I'm boo-boo the foo-foo. Will never shop this Wal-Mart again. Will tell my Admiral about this experience. I think the associates very saving for family members not customers. A class NOT ONLINE would help your associates.

-by (Nov. 16, 2013)
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coupons

two days I have tried to use a coupon out of sundays paper, the register would not take either one. if you don't get this problem fixed I and a lot of other will stop shopping at your stores and the billions you take in in a day may start to decline, I hope you give this to one of the WALTONS, the baskets are up you don't help your employees at all, I know of one who has cancer and can't afford the insurance but can't do without it, it would not break your company to pay her insurance for a year. your owners the waltons are selfish and greedy.

-by (Nov. 5, 2013)
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