Sears Customer Service

Sears Customer Service Phone Number

Phone Number:1 (800) 469-4663

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Average Customer Rating

Score 1.4
Website: Sears Website

Sears Customer Service Hours

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Reviews For Sears Customer Service (58)

just wrong

also....the new managers first hire was an old friend of his that spend 18 months in STATE Prison for assault, no sales experience, and missing his front teeth. But the guy who runs the store during the holidays get the short end of the stick

-by (Apr. 15, 2014)

horrible customer service

All I want is a receipt for the online purchase for oven parts. Been told 3 times I would get one and still nothing...cold day in hell will I buy another product from sears

-by (Feb. 27, 2014)

Product reliabilty and service

I purchased a sears snowblower (craftsman) . From day one this product has been a piece of junk. Service people are impossible to deal wih(long waits for service calls, and longer waits for parts) For ex. on Feb 3rd I called for a service call. I got my normal three from date of call to date of appointment. The probably will not have the part on the truck causing a further delay . Sinc I called we have had 20+ inches of snow an are expecting at least 6 more tonite. In conclusion for me it's Good bye Sears. I'll never purchase another Sears ptoduct.

-by (Feb. 12, 2014)

delivery damage

Back in August I had TWO refrigerators delivered - during delivery my screen door was damaged. I reported this customer service - they told me to get the door repaired and they would pay for it. I have now contacted the local store manager via mail twice - the first time she referred my complaint to the delivery company. They called me and then did nothing about it. I have not heard back since the second writing in early January. I just want them to pay the repair bill which was not all that much!!

-by (Feb. 11, 2014)

Dryer Vent Cleaning

A few weeks ago, I requested service for dryer vent cleaning and as a result, the technician drilled holes in both my heating and air conditioning units and covered the holes with tape. I requested another technician come and plug the holes, he had no 'clue' on what to do. I will never use these services again. The technician was so busy trying to push sales for cleaning the furnace and air conditioning units, that he couldn't do what he was there to do. So unfair how Sears has yet to get this resolved.

-by (Feb. 6, 2014)


5 visits and wash machine still not emptying water

-by (Feb. 4, 2014)

Customer service sucks.

I stopped shopping at sears for a long time because floor staff and cashiers seem to always be busy with something other than valuing their patrons. I purchased a sweater after Christmas and the cashier was so rude. She was more concerned with closing out her register than my purchase. No greeting, No thank you. Nothing.

-by (Jan. 5, 2014)

Poor Customer Service

Waiting to get Microwave fixed going on a Month...Service Man came out ordered a part The next person came re-orded a part now waiting No help from Corporate company stinks

-by (Dec. 17, 2013)

poor customer service

I have missing items from my order. I spent about $1700.00 dollars ordering tools for my son to start school. Only to have three items missing and get no help or response from I had to repurchase the missing items totaling about $300.00 because he had to have them before class and I still can't get a response about a refund. I talked to someone at the Sears store here and they talked to and said I would have a credit in my account . I called today only to hear my order is complete. I am so disappointed with the lack of concern and lack of customer service. I will share my experience with everyone I come into contact with.

-by (Dec. 12, 2013)


Sears is where i go to shop for my clothes... Its always cheap and good brands.

-by (Nov. 24, 2013)