Sears Customer Service

Sears Customer Service Phone Number

Phone Number:1 (800) 469-4663

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Average Customer Rating

Score 1.4
Website: Sears Website

Sears Customer Service Hours

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Reviews For Sears Customer Service (66)

Horrible experience!

Have been transferred almost a dozen times to address the fact that the sub contracted dishwasher installers got dirty dishwater all over my grandmothers oriental rug, knocked into walls, left smelly towels wet on my counter, walked all over with dirty boots, used my dishes to catch draining water from the old dishwasher, delivered the wrong appliance...the list goes on! The head of install promised the sub contracting company would take care of it but its been 5 days and I haven't received a phone call. When I called the head guy he was conveniently on vacation and his voicemail included no forwarding numbers for customers. Sears, you should be ashamed of yourself.

-by (Jul. 14, 2014)


Took hours to reach not happy at all!!

-by (Jun. 30, 2014)


purchase 2 brand new tires from sears on june 05,2014. Driving only highways to and from stonybrook hospital. I recently got a flat on the highway.i was told they are unable do any thing for tires are only 3 weeks old.

-by (Jun. 30, 2014)

Bad service

I took 1/2 day off work to a scheduled repair ( was told be be home between 1 and 5) I received a call at 4 saying they had to reschedule. I asked if I was going to get a discount for having to take another 1/2 day off work and was told to go online to find a 20% off coupon. What a waste of time. I will never use Sears again or recommend them.

-by (Jun. 19, 2014)

Normal big corporation

Sears does just fine. It has it's employee problems and always needs improvements.

-by (May. 27, 2014)

Web Page Links Dpn's Work

5/23/2014 None of the Memorial Day Sale Web page links are working.

-by (May. 24, 2014)

Sears stinks

A service 3 hours late and an estimate on a practically new tractor mower off nearly 400.00. What a scam.

-by (Apr. 23, 2014)


Has anyone with authority, ever read the customers complaints.

-by (Apr. 15, 2014)

just wrong

also....the new managers first hire was an old friend of his that spend 18 months in STATE Prison for assault, no sales experience, and missing his front teeth. But the guy who runs the store during the holidays get the short end of the stick

-by (Apr. 15, 2014)

horrible customer service

All I want is a receipt for the online purchase for oven parts. Been told 3 times I would get one and still nothing...cold day in hell will I buy another product from sears

-by (Feb. 27, 2014)

Product reliabilty and service

I purchased a sears snowblower (craftsman) . From day one this product has been a piece of junk. Service people are impossible to deal wih(long waits for service calls, and longer waits for parts) For ex. on Feb 3rd I called for a service call. I got my normal three from date of call to date of appointment. The probably will not have the part on the truck causing a further delay . Sinc I called we have had 20+ inches of snow an are expecting at least 6 more tonite. In conclusion for me it's Good bye Sears. I'll never purchase another Sears ptoduct.

-by (Feb. 12, 2014)

delivery damage

Back in August I had TWO refrigerators delivered - during delivery my screen door was damaged. I reported this customer service - they told me to get the door repaired and they would pay for it. I have now contacted the local store manager via mail twice - the first time she referred my complaint to the delivery company. They called me and then did nothing about it. I have not heard back since the second writing in early January. I just want them to pay the repair bill which was not all that much!!

-by (Feb. 11, 2014)

Dryer Vent Cleaning

A few weeks ago, I requested service for dryer vent cleaning and as a result, the technician drilled holes in both my heating and air conditioning units and covered the holes with tape. I requested another technician come and plug the holes, he had no 'clue' on what to do. I will never use these services again. The technician was so busy trying to push sales for cleaning the furnace and air conditioning units, that he couldn't do what he was there to do. So unfair how Sears has yet to get this resolved.

-by (Feb. 6, 2014)


5 visits and wash machine still not emptying water

-by (Feb. 4, 2014)

Customer service sucks.

I stopped shopping at sears for a long time because floor staff and cashiers seem to always be busy with something other than valuing their patrons. I purchased a sweater after Christmas and the cashier was so rude. She was more concerned with closing out her register than my purchase. No greeting, No thank you. Nothing.

-by (Jan. 5, 2014)

Poor Customer Service

Waiting to get Microwave fixed going on a Month...Service Man came out ordered a part The next person came re-orded a part now waiting No help from Corporate company stinks

-by (Dec. 17, 2013)

poor customer service

I have missing items from my order. I spent about $1700.00 dollars ordering tools for my son to start school. Only to have three items missing and get no help or response from I had to repurchase the missing items totaling about $300.00 because he had to have them before class and I still can't get a response about a refund. I talked to someone at the Sears store here and they talked to and said I would have a credit in my account . I called today only to hear my order is complete. I am so disappointed with the lack of concern and lack of customer service. I will share my experience with everyone I come into contact with.

-by (Dec. 12, 2013)


Sears is where i go to shop for my clothes... Its always cheap and good brands.

-by (Nov. 24, 2013)


Absolutely most horrible customer repair service I have ever experienced. My top of the line Kenmore Elite dishwasher which is still under warranty. It's been out 2 weeks now and still no idea when it will be fixed. Several calls to no satisfaction or answers. I will never buy another appliance from Sears.

-by (Nov. 20, 2013)

Repairmen out sick for 2 months now

I just received a call advising me that the Sears repairmen was sick and I've been rescheduled for service on 1 Nov. This marks the 2nd time my appointment has been rescheduled. The mower has now been out of commission since September! Highly suggest you hire someone who is more dependable or at least make arrangements for a backup waiting 2 months is unacceptable. Especially since I was foolish enough to purchase the full protection package at over $600!!!

-by (Oct. 25, 2013)