JC Penney Customer Service

JC Penney Customer Service Phone Number

Phone Number:1 (800) 709-5777

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Average Customer Rating

Score 1.9
Website: JC Penney Website

JC Penney Customer Service Hours

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Reviews For JC Penney Customer Service (80)

Want to know why I am not getting my Birthday Certificates?

I have two credit cards shop at your store at least once a week if not more sometimes. I had my Visa, and other credit cards linked to the two JC penny cards because I was told that they would all work conjointly. Now being told that this is not true. I would appreciate your honoring what I was told and giving me my 2 birthday cards as I have spent lots of money at your store and through the mail. Thanking you in advance for your anticipated cooperation. My 70th. birthday is Aug. 9. Thank you very much. Ms. Jennie Selim

-by (Jul. 25, 2014)
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jc penny's

too expensive

-by (Mar. 21, 2014)
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J.C. Penney's Customer Service in Alabaster, AL 35007

Customer Service for J.C. Penney's in Alabaster, AL 35007 has never resolved one single issue for me. I always take whatever I am having a problem with back to the store and have the in house Customer Service to help and they are really good. I suppose it could have something to do with the store being smaller.

-by (Jan. 25, 2014)
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Incompetent Customer Service

My problems are too numerous to go into detail, but suffice to say, I am completely frustrated by the total lack of knowledge by anyone answering the 800 number. I am currently still trying to get someone at JCP to actually solve my problem. So far nothing but falsehoods and disingenuous apologies.

-by (Dec. 18, 2013)
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Blasphemy

For generations, Christians have sung "Do You Hear What I Hear?" to celebrate the birth of our Savior, Jesus Christ. To hear you corrupt that beautiful carol in order to sell your products is so offensive I cannot find enough CLEAN ways to express myself. I will NEVER set foot in another one of your stores and I will beg all my family, friends and acquaintances to follow my lead. If you are so unoriginal in your advertising dept. that you need to use other people's talents, the least you can do is stick with the non-religious songs.

-by (Dec. 4, 2013)
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A penny for your thoughts...

I use to think this was a penny store lol.

-by (Nov. 26, 2013)
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panny

Uste to think this place was a penny shop when i was a kid but other thsn that good place to shop.

-by (Nov. 24, 2013)
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Impostors

I received an email supposedly from J.C. Penney Co., suggesting items I should buy, mostly very expensive. The contents were written in "Penney's red letters" and looked very genuine. However I contacted Penney's office and they did NOT send this to me. Be on the lookout for these imposters!

-by (Nov. 12, 2013)
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Open Thanksgiving-Really!!!

Ladies/Gentlemen: I was very disapointed to hear that J C Penny stores will be open Thanksgiving Day. Our forefathers set aside this day to be thankful to God for the Belssings that he bestowed upon this nation. Your corporate greediness to be open Thanksgiving is apparent to me. I will no longer shop at J. C. Penny.

-by (Oct. 18, 2013)
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Customer

I love this store ! The service is awesome !

-by (Sep. 24, 2013)
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Customer

I think your store in Thomsville,Ga. Is very clean and awesome . They have great customer service.

-by (Sep. 24, 2013)
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belfold stolen at checkout

why don't some of the jcp stores not have cameras to protect customers and also their employees

-by (Sep. 17, 2013)
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Homecoming Dresses!

I took my freshman (14.5 years old) out to buy a homecoming dress & your store was our first stop. We left with her sobbing and completely demoralized. She is well endowed and a bit chubby and the homecoming dresses only went to a size 13. She needed one size up from that. What is wrong with the designers & the stores like you who think every girl is stick thin and flat chested? You need to carry a bigger variety of sizes in these specialty dresses!

-by (Sep. 15, 2013)
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good with me

I bought my daughters back to school clothes here and I'm happy with my experience shopping here.

-by (Sep. 8, 2013)
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Comment

Your Optical dept in Gainesville Fl needs to have 24 hr service. I can get same prices elswhere with same day service. Pennys not convenient for working people.

-by (Jul. 24, 2013)
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Love the prices!!

Love the sales, and they always have my favorite jeans at a discount price

-by (Jul. 21, 2013)
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Will No Longer Shop Here

I have recently purchased new living room furniture from jcp. I had been a long time, loyal customer of jcp and very excited about this purchase. That said, it is extremely disappointing to say that this has been one of the worst experiences. I would never recommend to anyone buying furniture from here. The lack of knowledge and the unprofessional manner of the jcp customer service department is appalling. Not only did I have to reschedule delivery two times due to the incompetency of customer service reps not knowing delivery days, since the 3rd scheduled delivery day, my shipment is over two weeks late. I have had to contact jcp on the status of my order. Not ONE customer service representative has called me to update me on anything. I have spoken to numerous representatives, promising to call back and give status updates - not one has followed through. They have now just realized they have "lost" my furniture in shipment. Buyers beware - this is a decision you will regret.

-by (Jul. 18, 2013)
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new HOME Bedding Section

You have lost a long-time customer. It started with the previous CEO strategy. I gave it another chance yesterday looking for sheets and blankets. Wow! was absolutely stunned. No designer sheets, and a few quilts. Hardly any bedspreads, comforters. Then to have to meander through towels and shower curtains within the narrow sheet aisles. To top it off, had to walk 3/4 into the store before reaching a customer service checkout. I did not purchase a thing. Went right to Macy's - wonderful selection - percentages off coupons - and spent over $1,000. A friend said she thought JCP would not be around in another year or two. I agree.

-by (Jul. 9, 2013)
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deceiving your customers!!!!!

What has happened to you jcpenny? Watch your tags/prices. If you pull the white price tag up an look at the original price!!! I went yesterday to look at the "up to 70% off" sale on all bathing suits, and only saw 40% off signs! So I proceeded to look a little harder! I found one top by Arizona with original price of 5.00, went to price scanner to see what it rang up......32.00!!!!! 32.00 for a 5.00 bathing suit!!!! Management said "you have to use foulness in the paper"! Long story short, I ended up w/3 managers trying to tell me that its policy and what the register rings up is the price! 20 mins later I walk out with 1 top, 1 bottom for 9.00! Reminder ..... if I weren't as frugal I would have paid triple!! How many of you just paid and thought "that seemed a lil high"? I will never shop at jcpenny again! Especially since they dropped PAULA DEAN! WHAT YOUR DOING WITH YOUR PRICES ARE FAR WORSE THAT WHAT PAULA DEAN DID!!!!

-by (Jul. 4, 2013)
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Bad service bad choices

I am writing to say I am cutting up my new JC Penney. I have been overcharged for things management did fix that. The service has gone down hill in the salon and store. I have been patient now you have dropped Paula Deen and jumped on the bandwagon. I am done.

-by (Jun. 28, 2013)
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