JC Penney Customer Service

JC Penney Customer Service Phone Number

Phone Number:1 (800) 709-5777

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Average Customer Rating

Score 1.9
Website: JC Penney Website

JC Penney Customer Service Hours

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Reviews For JC Penney Customer Service (79)

jc penny's

too expensive

-by (Mar. 21, 2014)

J.C. Penney's Customer Service in Alabaster, AL 35007

Customer Service for J.C. Penney's in Alabaster, AL 35007 has never resolved one single issue for me. I always take whatever I am having a problem with back to the store and have the in house Customer Service to help and they are really good. I suppose it could have something to do with the store being smaller.

-by (Jan. 25, 2014)

Incompetent Customer Service

My problems are too numerous to go into detail, but suffice to say, I am completely frustrated by the total lack of knowledge by anyone answering the 800 number. I am currently still trying to get someone at JCP to actually solve my problem. So far nothing but falsehoods and disingenuous apologies.

-by (Dec. 18, 2013)


For generations, Christians have sung "Do You Hear What I Hear?" to celebrate the birth of our Savior, Jesus Christ. To hear you corrupt that beautiful carol in order to sell your products is so offensive I cannot find enough CLEAN ways to express myself. I will NEVER set foot in another one of your stores and I will beg all my family, friends and acquaintances to follow my lead. If you are so unoriginal in your advertising dept. that you need to use other people's talents, the least you can do is stick with the non-religious songs.

-by (Dec. 4, 2013)

A penny for your thoughts...

I use to think this was a penny store lol.

-by (Nov. 26, 2013)


Uste to think this place was a penny shop when i was a kid but other thsn that good place to shop.

-by (Nov. 24, 2013)


I received an email supposedly from J.C. Penney Co., suggesting items I should buy, mostly very expensive. The contents were written in "Penney's red letters" and looked very genuine. However I contacted Penney's office and they did NOT send this to me. Be on the lookout for these imposters!

-by (Nov. 12, 2013)

Open Thanksgiving-Really!!!

Ladies/Gentlemen: I was very disapointed to hear that J C Penny stores will be open Thanksgiving Day. Our forefathers set aside this day to be thankful to God for the Belssings that he bestowed upon this nation. Your corporate greediness to be open Thanksgiving is apparent to me. I will no longer shop at J. C. Penny.

-by (Oct. 18, 2013)


I love this store ! The service is awesome !

-by (Sep. 24, 2013)


I think your store in Thomsville,Ga. Is very clean and awesome . They have great customer service.

-by (Sep. 24, 2013)