JC Penney Customer Service

What the heck is going on ? I went to our store in Salem Oregon on my lunch break no less and was trying to make a purchase but come to find out they had removed all cash registers on every floor except one! Now any half wit can figure out that this is not good service at all. So I proceeded to stand in line for a long time watching the clock as my lunch hour slipped away. When I finally got to cash register I asked the clerk what was going on and she said that they had no control over what was going on and they were not getting breaks or lunches because there are always customers in line!Wake up management I will not go back until you have better service and you are fair to your own employees.

Dear JCP, A year or so ago, I bought a complete set of Chris Madden Corvelle Dishes & Serverware. An act of nature destroyed some of the dishes. No big deal, or so I thought....I can just re-order from JCP. No way! JCP decided to no longer carry these beautiful set of dishes. I searched on-line everywhere. I even contacted Chris Madden directly. There is nothing they can do, because basically JCP owns the rights to that line. No one at JCP seems to even be able to point me in any sort of helpful direction. I absolutley LOVE these dishes. Just another poor example of the mess JCP has made of what once used to be a great store. I don't like anything about the "New Look" It is garbage. It feels like there is no structure at all. It feels like someone just threw stuff everywhere, it feels small & cluttered. More like a badly organized flea-market. I am most angry about no one's ability to help me find the replacements I need. Stop worrying so much about new logo's & re-vamping & perhaps one day, you can re-gain the respect of former loyal customers. I will NEVER step foot in your flea market again! Sincerely, a very disgruntled ex customer

I purchased a diamond ring at JC Penny in 2012 and it had to be sized. When I got it back and wore it for a month it broke where it had been sized. I took it back and they sent it off to be repaired and was told it was going to cost me $71.00 to fix since I couldn't find my receipt. I found my receipt later and they sent the ring back to have it repaired and was suppose to be back Jan.31 2013 I have been by the store twice now and they tell me that they'll call me when it's ready. It is now the middle of May 2013 and I still have no ring.

A 92 yr old lady - acquaintance...expressed a desire for a long white skirt. I noticed some on a rack in your Montclair, CA. store...St John's Bay...and bought one for her. (I'm thrilled you brought that brand back) I was pleased that even though the tag said $30.00 it rang up at $19.00 - great sale I thought - when I got home I pulled off the price tag of $30...under it...crossed out, but still visible, was the original price by the manufacturer $20.00...REALLY?! Shame on you!!! I feel hood winked! Do you truly have such disrespect for shoppers, you'd stoop that low? What else have you concocted? Just when I thought I could trust J C Penny again, you pull such a low stunt!! Michael Bouse Card member for over 30 years

I have been shopping at JCP since I was a kid living in another country (would cross over with family and immediately go to JCP). After 9/11 my now ex quit his job as an investment consultant because his firm wanted to profit from the tragedy. After that our credit went to hell in a hand basket, struggling, etc. Two years ago I was convinced to open up an account at JCP and I did so gingerly, because even when my finances have improved 100-fold, my credit is still hurt. Nonetheless I was able to open it. I used it carefully, never missed a payment... then last month I got a letter saying they were slashing my credit after careful review of my credit history. I mean, really? I paid off the last 60 bucks balance and closed my account. My boyfriend just closed his also. That was humiliating to say the least.

My bridemaids and I purchase our dresses and at the time of checkout the clerk did not greet us or ask if we find everything ok. I gave her my 20% off coupon expecting to pass it to the next lady and she ripped my coupon and said it's a one time use in a smart way. We all looked at each other. I ask my ladys to get their iphones and pull up the coupon which they did and presented to the clerk. Then I ask her if she will rip their phones because it supposed to be a one time use. She did not respond. We all walked out, talking about the issue then we turned back in to return the dresses. That was an uncomfortable experiece. We will not go back to that JCP again. Luckly, we found our dresses at Kohl's. We did have a coupon for that and it did not get ripped up. It was given back to us and we actually passed it on to the next persons. I am always in JCP in Cedar Hill. I guess because of the changes in the store. They are downgrading the clerks to have poor services. IT'S A SHAME!

Rhonda from Home World, JC Penneys at Serramonte Center, Daly City, was so awesome, what great customer service. I only wished that she was working in clothing. Her fashion help, made my day. I am so very happy, that I met her. Because I can find clothing, that is fashionable, at a great price, I will return there, every time I shop, and I shop alot. I hope my husband doesn't read this. I very much recommend, that if you need help finding just the right clothing, to fit your body, and to update your style, go see Rhonda.

April 1 bought st john t-shirts for normal price $14 went back for more on the 11th and now they are $20 each. Also not happy you discontinued Linden Street quick dry towels, or now you do not offer plus size in Sonoma pjs any more. What a disappointment in jcp. get ready to cut up my card. Think about all of these complaints. You are catering to middle class clientel and not doing a very good job of it at all. HELP HELP HELP

Please. Please. Please bring back Cabin Creek women's slacks and blouses. They are quality clothing and reasonably priced. Big mistake to stop that line.

I was at the store at the Oakview Mall in Omaha today getting help in the drapery department. The sales person needed to get on the computer/register to look something up, but another associate was using the terminal to look up her work schedule (was not on the clock) making me (and the sales associate) wait for her to finish her personal use. The sales associate went to look for the item I was requesting (after she located it on the terminal). The other person picked up the phone and proceeded to make an appointment with her doctor right in front of me! I heard all about her problem, her husband's problem and when the appointment was. Then when the sales associate who was helping me came back she told her all about the appointment too! They continued to have this conversation in front of me. I found the MOD and complained. He agreed that it was inappropriate, but I have a feeling it went in one ear and right out the other.