Holiday Inn Customer Service

I have tried to cancel a reservation at your Toms River NJ location and was told that it can not be done because it was an early booking at a cheaper rate. My plans have changed due to hurricane Sandy and would like to have a refund. I spoke with a Nicole and a Charlene at this location as well as David at the 800 number and was told the exact same information. I can not believe that an organization of your size can not handle a refund on a cancellation a month in advance. I would understand it if it was much closer to the date however I am sure this is enough notice for the Holiday Inn to rebook a room. I would like to hear from someone other than the reservationists about this policy.

In the aftermath of Hurricane Sandy the employees at the Holiday Inn, Parsippany NJ were a ray of sunshine in an otherwise miserable two weeks. The rooms were cleaned and stocked regularly. The complimentary breakfast was always well prepared and presented. Two employees at the front desk were exceptionally helpful and cheery to us while helping extend our reservations in the face of an enormous displacement of Morris County citizens. Their names are Theresa Lopez and Ryan Thibault. I can't begin to express how well they reflect on Holiday Innn at Parsippany and on Holiday Inn as a brand. Please be sure to thank them for their service and dedication.

My wife and I stayed at the Holiday Inn in Orangeburge, New York from Sept. 11-13. The room was fine, but on Sept. 13 when we tried to leave our room we couldn't get the door unlocked. We called the front desk and they said that they would bring a key and open it. Well, the key didn't open it. They tried a crowbar and that didn't work either. They then tried a Saw-Saw, and after two blades on that they finally got the lock cut. I know they had damage to the door, but it wasn't our fault. They seemed in a hurry to get us out of the hotel. We asked to be compensated since we were late getting to where we were going. It took them 45 minutes to get us out. The manager told us he would give us 5,000 points. So far we haven't heard from the hotel. We stayed in a Courtyard by Marriott when we left there, and the manager e-mailed us and asked how our stay was. We would appreciate your help in this matter.

My husband and I stayed at the Holiday Inn Express in Le Roy, Il on 10/5/12 heading to our son's wedding in Indiana. While there my husband forgot his Kindle and didn't realize until the next day. Because of the honesty of the staff they kept it safe until we came through on Monday. I would highly recommend your hotel to my family and friends.