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My wife and I stayed at the Holiday Inn in Orangeburge, New York from Sept. 11-13. The room was fine, but on Sept. 13 when we tried to leave our room we couldn't get the door unlocked. We called the front desk and they said that they would bring a key and open it. Well, the key didn't open it. They tried a crowbar and that didn't work either. They then tried a Saw-Saw, and after two blades on that they finally got the lock cut. I know they had damage to the door, but it wasn't our fault. They seemed in a hurry to get us out of the hotel. We asked to be compensated since we were late getting to where we were going. It took them 45 minutes to get us out. The manager told us he would give us 5,000 points. So far we haven't heard from the hotel. We stayed in a Courtyard by Marriott when we left there, and the manager e-mailed us and asked how our stay was. We would appreciate your help in this matter.

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