Comcast Customer Service

Comcast Customer Service Phone Number

Phone Number:1 (800) 934-6489

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Average Customer Rating

Score 1.3
Website: Comcast Website

Comcast Customer Service Hours

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Reviews For Comcast Customer Service (144)

Poor customer service

We depend on our internet fir our job we had friends that came in from Cleveland Oh to share Thanksgiving with us and watch the football games we ended up at a resturant spending time away from our home to watch football because Comcast Cannot get acTech out to fix their system

-by (Nov. 30, 2014)
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Not Great

Wish there were other cable options in my area...

-by (Nov. 6, 2014)
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Service

What a joke! Comcast is on my favorites on my phone have to call at least once a. Week x 1 platform sucks! Very very poor customer service! I hate comcast . Going to e mail and call vp of ops every day ! 100% piss poor quality and service

-by (Nov. 1, 2014)
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Appointment

I was very disappointed this morning when I had Comcast scheduled for an appointment between 8:00 AM and 10:00 AM. I scheduled the appointment on Thursday and called back last night to confirm that I was on their schedule. At 10:00 AM I called them and they said that they called and I did not answer. That is not true. I was home and did not receive any calls. They told me that dispatch would call me within one hour to re-schedule. Of course that did not happen. I called again and ask to speak to a customer service representative in Indianapolis. Well that is not possible either nor can they give me the telephone number for dispatch. So now I am again waiting for dispatch to call. As a business owner this type of service is not acceptable. There is absolutely no reason for anyone to give this type of service. For 170.00 a month I definitely expect more. Large businesses should not get away with such poor service.

-by (Sep. 12, 2014)
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finally

after hours of trying I finally found the location to dump my Comcast equipment. just another hurdle to clear in the horrible Comcast experience.

-by (Aug. 18, 2014)
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horrible service

The company is ripping you off with their unreasonable prices and terrible customer service.

-by (Aug. 12, 2014)
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customer feedback

Comcast is likely the WORST company that I've ever experienced. Their installation and even worse the CANCELLATION service truly sucks. They will NOT honor a "FINAL PAYMENT" in FULL and CANCEL my service despite repeated requests. RUN, don't walk, away from the Comcast morons !

-by (Aug. 7, 2014)
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horrible service, charged when told i would not be charged

this company is absolutely the worst

-by (Aug. 5, 2014)
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SLOW Ineffective service

Takes so long to get in touch with anyone by phone or computer! Never got any help in changing my password. On Computer Chat. What I was told to do, DID NOT WORK. And then we got disconnected!

I did get an answer after a long phone wait, to what to do with my bad remote... I sure hope she was right! We shall see.

-by (Jul. 28, 2014)
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no service resolution

I have had off an on cable and internet service. A call to the service person (Panama, later the Phillipines) last night resulted in a service call for the next day between 10-12 in the morning which was not fulfilled, neither a call back or a person at the house. Repeated calls to the published number resulted in getting back to the Phillipines with the person there telling me we have no service interruption now. I will have to visit the local office in person if this continues based on the experience in the past. Terrible customer service.

-by (Jul. 23, 2014)
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horrible business

This company needs help. They have the worst costumer service I've ever seen. I wonder if anyone from the company ever looks at these reviews. We are switching today!

-by (Jul. 1, 2014)
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Please

Just look at the reviews, need I say more. If you are looking for the worst customer service in the business you've come to the right place.

-by (Jun. 28, 2014)
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Unbelievable

I have listened to my wife talking to comcast for the past month trying to cancel our account. I wish we cold go back in time to three channels and rabbit ears. I have never seen such terrible customer service. It gave me a headache just listening to our request. We went from doing their bundle service to canceling completely.

-by (Jun. 19, 2014)
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BAD BUSSINES

PAYING FOR CABLE I CAN'T GET. TO COME AND INSTALL THERE PRODUCT FOUR TECH TO NO PREVAIL...DISGUSTED AND TROUBLE ABOUT THE BUSSINESS COMCAST IS PROVIDING.

-by (Jun. 13, 2014)
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terrible service

this company suxxxxxxxxxxxxxxxxxtired of wasting my cell time trying too get to talk to some one that can answer a question

-by (May. 31, 2014)
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poor service

Standing in line for over 30 minutes to pay my bill..kiosk. broke and not enough staff for the long line of people

-by (Mar. 15, 2014)
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Lied to me

I had a scheduled service call for from 1pm to 3pm. Started calling after 3, told me it would be in 30 to 50 minutes. Received a call at 5:15 saying that they tried to call me at 1:55 and no one answered, so they cancelled the call. A TOTAL LIE. My phone showed no incoming calls at all, except for the 5:15 one, and no messages. Sat around all day for nothing.

-by (Mar. 9, 2014)
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worst phone service

kept getting referal phone number never got to talk to a real person, only recordings so i took the box back, an now have tv on the internet

-by (Mar. 7, 2014)
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The worst customer service in Eugene

I just stood in the Eugene Comcast office for an hour to give them $28.00. A transaction that took 45 seconds.

-by (Mar. 6, 2014)
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Comcast

There service is to high and they don't give you channels you should already have you have to pay extra for it which sucks.

-by (Mar. 1, 2014)
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