Comcast Customer Service

Comcast Customer Service Phone Number

Phone Number:1 (800) 934-6489

Shortcut: N/A - Edit

Average Customer Rating

Score 1.3
Website: Comcast Website

Comcast Customer Service Hours

N/A - Edit

Reviews For Comcast Customer Service (167)

can not get thru

have tried to get thru for 3 hours and still on hold

-by (Sep. 2, 2015)
Report

this organization sucks.

I have been trying for 3 days to get through to someone that can help me. I stay on the phone for hours then they disconnect me. I now am looking to change companies. I dont have time to deal with their bullshit

-by (Sep. 1, 2015)
Report

customer service sucks

I have been calling for 3 hr . im put on hold for 26 minutes, then the phone hangs up. this is really f'd up. customer service is the worst in any business ive ever encountered. they never have an answer

-by (Sep. 1, 2015)
Report

Can't Get Through!

My husband and I have tried calling customer service for the past 3 hours. We are on hold for 15-20 minutes and then the phone hangs up. We have tried from different lines thinking it was our phone that we were using that was the problem. I think Comcast is the problem

-by (Aug. 25, 2015)
Report

Terrible

Terrible Equipment and terrible customer service. Representatives have no idea what they are doing. IT like they found them on the street and made them support team members.

-by (Aug. 13, 2015)
Report

better service than exected!

Answered quickly and adjusted my costs to be competitive. Thanks

-by (Aug. 12, 2015)
Report

Service sucks

Can't get thru and can't get phone lines working. Guess I won't pay the bill and maybe they will contact Me. This company lives up to its shitty reviews.

-by (Aug. 10, 2015)
Report

No No

Comcast lied to me and told me $30 month for internet.. charged me $80 month for over a year on auto bill pay... don't believe comcast

-by (Jul. 18, 2015)
Report

Awful

Awful terrible no-good customer service. I give it NO stars.

-by (Jul. 14, 2015)
Report

bad service

I do not know how you people stay in bussness

-by (Jun. 23, 2015)
Report

PLEASANT SURPRISE

Got through simple touch tone menu and problem was resolved with no hassle. No wait for customer service rep...no hard sell. Was billed for HBO after it was free for 1 year (never used)...bill was adjusted immediately.

-by (Jun. 23, 2015)
Report

Terrible

Horrible customer Customer Service. They want nothing but money!

-by (Jun. 16, 2015)
Report

Comcast is awful

I have been trying all day to get through on your 1-800 line and each time after going through your automated system your system disconnects me. I've literally called 15 times today. Do any real people work there? Is it all just computers? Do you not want to take customer calls so you drop them? Why isn't there a second number to call if the first one fails?

-by (Jun. 5, 2015)
Report

Comcast is awful

I have been trying all day to get through on your 1-800 line and each time after going through your automated system your system disconnects me. I've literally called 15 times today. Do any real people work there? Is it all just computers? Do you not want to take customer calls so you drop them? Why isn't there a second number to call if the first one fails?

-by (Jun. 5, 2015)
Report

customer service

After having to call 7 times due to continues hang up's by the auto system once i hit the "cancel my service' prompt. i had the pleasure of speaking with a customer service rep who was the worse!

-by (May. 20, 2015)
Report

billing

Failed to credit a payment. I have sent copies of cancelled check. I have received e-mails that say it was credited. It never has. They are charging me late fees and interest.

-by (May. 12, 2015)
Report

customer service

Comcast would not know what customer service was if it jumped up and bit it in the ass.Enough with these out of country call centers that can't help and then hang up on you

-by (May. 12, 2015)
Report

Cable service

Never seen such horrible customer service. Reorganize and join the Boy Scouts

-by (May. 1, 2015)
Report

Scarey

I just want to get a return label, turns out all locations in my area that are listed are closed down, and all phone numbers that are listed are no longer working. This is a internet and communications company right?

-by (Mar. 2, 2015)
Report

Customer service? Comcast?

I grew up on a dairy farm and we used to have the dairy cows "serviced" by the bull. This is the best analogy of my experience with Comcast customer "service".

-by (Jan. 19, 2015)
Report