Comcast Customer Service

Comcast Customer Service Phone Number

Phone Number:1 (800) 934-6489

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Average Customer Rating

Score 1.3
Website: Comcast Website

Comcast Customer Service Hours

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Reviews For Comcast Customer Service (152)


Failed to credit a payment. I have sent copies of cancelled check. I have received e-mails that say it was credited. It never has. They are charging me late fees and interest.

-by (May. 12, 2015)

customer service

Comcast would not know what customer service was if it jumped up and bit it in the ass.Enough with these out of country call centers that can't help and then hang up on you

-by (May. 12, 2015)

Cable service

Never seen such horrible customer service. Reorganize and join the Boy Scouts

-by (May. 1, 2015)


I just want to get a return label, turns out all locations in my area that are listed are closed down, and all phone numbers that are listed are no longer working. This is a internet and communications company right?

-by (Mar. 2, 2015)

Customer service? Comcast?

I grew up on a dairy farm and we used to have the dairy cows "serviced" by the bull. This is the best analogy of my experience with Comcast customer "service".

-by (Jan. 19, 2015)


Literally the WORST customer service ever. Charged me with late fees when they never billed me, there is no list of hours for locations, and no phone number to get through to said locations. Never use Comcast!

-by (Jan. 18, 2015)

The worst customer Service ever

I just got Comcast in nov 10 and dec 8 comes and they turn off my service for non payment really so when I call they said sorry just pay the past due about what past due amount so like a fish I paid the "past due " now jan 4 again no bill in the mail they turn it off again after I set up automatica payments now they charge me 30 to turn it back on well jokes on me I guess. So do u self a big favor stay away from Comcast

-by (Jan. 5, 2015)

Not a good choice

I had did business with Comcast for many years. I at first received good service and then it steadily went down hill from there.

-by (Dec. 24, 2014)

Poor customer service

We depend on our internet fir our job we had friends that came in from Cleveland Oh to share Thanksgiving with us and watch the football games we ended up at a resturant spending time away from our home to watch football because Comcast Cannot get acTech out to fix their system

-by (Dec. 1, 2014)

Not Great

Wish there were other cable options in my area...

-by (Nov. 7, 2014)


What a joke! Comcast is on my favorites on my phone have to call at least once a. Week x 1 platform sucks! Very very poor customer service! I hate comcast . Going to e mail and call vp of ops every day ! 100% piss poor quality and service

-by (Nov. 1, 2014)


I was very disappointed this morning when I had Comcast scheduled for an appointment between 8:00 AM and 10:00 AM. I scheduled the appointment on Thursday and called back last night to confirm that I was on their schedule. At 10:00 AM I called them and they said that they called and I did not answer. That is not true. I was home and did not receive any calls. They told me that dispatch would call me within one hour to re-schedule. Of course that did not happen. I called again and ask to speak to a customer service representative in Indianapolis. Well that is not possible either nor can they give me the telephone number for dispatch. So now I am again waiting for dispatch to call. As a business owner this type of service is not acceptable. There is absolutely no reason for anyone to give this type of service. For 170.00 a month I definitely expect more. Large businesses should not get away with such poor service.

-by (Sep. 12, 2014)


after hours of trying I finally found the location to dump my Comcast equipment. just another hurdle to clear in the horrible Comcast experience.

-by (Aug. 18, 2014)

horrible service

The company is ripping you off with their unreasonable prices and terrible customer service.

-by (Aug. 13, 2014)

customer feedback

Comcast is likely the WORST company that I've ever experienced. Their installation and even worse the CANCELLATION service truly sucks. They will NOT honor a "FINAL PAYMENT" in FULL and CANCEL my service despite repeated requests. RUN, don't walk, away from the Comcast morons !

-by (Aug. 8, 2014)

horrible service, charged when told i would not be charged

this company is absolutely the worst

-by (Aug. 6, 2014)

SLOW Ineffective service

Takes so long to get in touch with anyone by phone or computer! Never got any help in changing my password. On Computer Chat. What I was told to do, DID NOT WORK. And then we got disconnected!

I did get an answer after a long phone wait, to what to do with my bad remote... I sure hope she was right! We shall see.

-by (Jul. 28, 2014)

no service resolution

I have had off an on cable and internet service. A call to the service person (Panama, later the Phillipines) last night resulted in a service call for the next day between 10-12 in the morning which was not fulfilled, neither a call back or a person at the house. Repeated calls to the published number resulted in getting back to the Phillipines with the person there telling me we have no service interruption now. I will have to visit the local office in person if this continues based on the experience in the past. Terrible customer service.

-by (Jul. 23, 2014)

horrible business

This company needs help. They have the worst costumer service I've ever seen. I wonder if anyone from the company ever looks at these reviews. We are switching today!

-by (Jul. 2, 2014)


Just look at the reviews, need I say more. If you are looking for the worst customer service in the business you've come to the right place.

-by (Jun. 28, 2014)