almost 7 weeks
almost 7 weeks
I tried & tried to get customer service to no avail. Then they tried to trick me for $5 to answer the phone. TWC must be from Russia as they tell you nothing. I will file several complaints with the Attorney Generals office and the FCC. I bet they will answer now.
I just dealt with customer service. They were polite but trying to get them to comprehend my billing problem was a nightmare. It wasn't even a complicated issue. It took over 30 minutes to resolve. Does anyone know where they're located? I can't help but suspect it's a foreign country and there is a real language barrier.
switched to twc...........box did not work, overbilled, in december last year had techs at house EVERYDAY for two weeks straight, asked for international plan told i did not ask for one showed rep email where i had asked for it. she told me about a plan but not all plans. now bill is over 600.00 amazing. told i would get gift card , never came ....this sucks.
After a half hour with a guy on the online chat feature with NO resolution, the thing timed itself out and disconnected; what a joke
Called to get cable transferred on 8/29/2014. It is now 9/18/2014 and I still don't have cable. So what that I have had to have someone over the age of 18 sitting at the house for them to come. They were trying to bill me for services I never received. Then the bright customer service thought I should be over joyed that they were crediting my account. Why should I be happy when I never should have been charged. This is the worst cable company I have ever experienced in my life.
It took me over 16 months to get reliable connections with them. Nine visits, four missed visits and eventually I myself helped the last "tech" here resolve one of the major electrical issues. They are the only high speed provider here so I'm currently locked in with these bozos. The moment any viable competitors arrive, I'm leaving this company FOR LIFE or when the earth gets hit by an asteroid, whichever comes first
I upgraded my service in hopes that I could get the all in one tablet that was on their webpage. Well, five calls later I was told that I had to be a new customer to get the computer. The computer isnt the issue. It's the "customer service" that REALLY pissed me off. On TOP of that, they acted as if they didnt care about the years I've been with this company. STAY AWAY FROM TIME WARNER!!!
I have been with this comapny along time there customer service people can be rude and not helpful instead of tryint to keep your buissness they treat you like it dose not matter they dont try to work with you on your billing my remote has not worked for a very long time but they will charge me if they come out to replace there remote ,channel freezes up
2nd Silver box broke so we took it into the office since they said it would be quicker. waited for 45 minutes to be helped... Very long lines. Turned it in for a black new box. Took it home and there's no remote so customer service says use bedroom remote. It works somewhat, the tech girl on the phone tries to program the box and locks the box up and cannot turn it on so we have to now make an appt for ten days away.. What! Really . They suggest I go back to the store if I cant wait... No way. The next time I go back, it's to dump the equipment off. Trying to get a new box is like pulling teeth!! AT&T service was the best!!! Never again will I have time warner, I'll do Netflex if time warner is all that is offered in the area.
I cancelled service beginning 6/1/14 & got an order number confirming that. TWC reinstated the service minutes later for which I am now being billed. Spoke to 4 different people in a call that took more than an hour. Result? They'll look into it & get back to me. Hasn't happened yet! Try calling customer service...you get routed to Billing because you have a past due amount! There should be NO amount due because I terminated the service
Paid bill 3 days late while on vacation. TWC has payment. We still get 6 calls every day about the late payment. Already have next bill to be paid, but not yet due. STOP THE DAMN CALLS. Guess your accounting folks were trained by your service people? Crappy cable service, but TCW has exclusive in our county.
The only more worthless group on earth than our congress, is Time Warner cable.
EVERY time, thousands of times per day, TWC commits fraud, abuse, and total lack of integrity, just listen to one of those sickening tv ads, they always tell you to enjoy better', but they never tell you how to switch to ANYBODY, to enjoy better! These people are criminals!! I would contact them and tell them that, BUT YOU CAN"T CONTACT THEM!!!
I guess that they are unaware that they have competitors
For the second time I tried to cancel my telephone service to no avail. Waited on line for thirty minutes, and never reached a service rep.
I'm beginning to think that the people that switch to direct tv are doing the best thing.
But how did they ever reach time warner to cancel?
Since Comcast has purchased TW, we no longer have local phones numbers to call, and costs have risen, I was lucky enough to get a Rep who was very helpful. However our monthly cost list standard tv,starter tv,variety pass, TWC variety pass, The Guide, + other std stuff. Just another way to BS us and collect more monthly fees. She is trying to get approval from supervisor to work out another package to help costs.. Ha Ha supervisor won't answer. Think I'll switch to Direct TV
I wish my bill was like my car insurance, it has been the same amount for years.
Trying to get a live person is almost impossible. AFTER you're lucky enough to get someone, they can't speak or understand English. My overall experience is to protracted to write here but needless to say this is one of the worse companies out there. And I find it insulting TW asks SO many times your opinion, as if it mattered or will improve their service. No WONDER the vast majority of the ratings are 1 star! No one listens. That's why the company is going downhill fast!
Time Warner has no idea what the words customer service mean, Despite what the customer say they know everything. They are rude and condescending, The two people that were helpful in my situation were stationed in the Philipines, I know that no matter what I say that Time Warner doesn't care about their customers.. If they did it wouldn't take 8 phone calls and 2 days of trying to get my situation with Time Warner straighten out. I really loathe the service
Time Warner Customer Svc. rep's are poorly trained. They each give out different information related to the same problem given to them. Have been trying to get a refund on a check they lost and cashed 5 months later. In the meantime I paid my account off. They will not refund my money.