Time Warner Cable Customer Service

Time Warner Cable Customer Service Phone Number

Phone Number:1 (888) 892-2253

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Average Customer Rating

Score 1.4
Website: Time Warner Cable Website

Time Warner Cable Customer Service Hours

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Reviews For Time Warner Cable Customer Service (53)


I wish my bill was like my car insurance, it has been the same amount for years.

-by (Jul. 25, 2014)

No wonder this is a horrible company!

Trying to get a live person is almost impossible. AFTER you're lucky enough to get someone, they can't speak or understand English. My overall experience is to protracted to write here but needless to say this is one of the worse companies out there. And I find it insulting TW asks SO many times your opinion, as if it mattered or will improve their service. No WONDER the vast majority of the ratings are 1 star! No one listens. That's why the company is going downhill fast!

-by (Jul. 23, 2014)

disgraceful customer service

Time Warner has no idea what the words customer service mean, Despite what the customer say they know everything. They are rude and condescending, The two people that were helpful in my situation were stationed in the Philipines, I know that no matter what I say that Time Warner doesn't care about their customers.. If they did it wouldn't take 8 phone calls and 2 days of trying to get my situation with Time Warner straighten out. I really loathe the service

-by (Jul. 22, 2014)

Terrible Customer Service

Time Warner Customer Svc. rep's are poorly trained. They each give out different information related to the same problem given to them. Have been trying to get a refund on a check they lost and cashed 5 months later. In the meantime I paid my account off. They will not refund my money.

-by (Jul. 19, 2014)

Horrifying Customer Service

Being charge $280 for equipment that we returned - Customer service does not return calls, does not help with issues and does not care because they have a monopoly in our area!


-by (Jul. 12, 2014)

awful service

You cant understand what customer service is talking about because they don't speak english. The old boxes don't half work. They need some work..

-by (Jun. 30, 2014)

Do not show up for service.

This is the second day that service technicians have not shown up. I have called 5 times and although promised, they just do not show up.

-by (Jun. 29, 2014)

Phone service

Do not use TWC internet phone lines. The service is terrible! When your business lines are down, don't expect immediate service. Our phone line has been down for a week. Were switching back to AT&T.

-by (Jun. 16, 2014)

Please Cancel My Service

I have been trying to cancel my service for 3 days. I am moving and do not need Time Warner Services after 6/2.

-by (May. 30, 2014)


been on the phone 55 min and still holding. This is Thursday morning starting at 10 am. not the 1st day or last day of the month so don't understand why?

-by (May. 29, 2014)

Service on exhisting account

I have been trying to speak to someone in customer service for two weeks now and nobody answers. All I get is the ugly music

-by (May. 12, 2014)

phone and computer stopped working

Edgar was very helpful. Very satisfied with outcome.

-by (May. 10, 2014)


You push and push,this day and age of free knowledge so easy to get,I feel your running out of good relations with good folks of this earth,remember even huge company's have failed due to GREED,sorry to be writing this to a company in the US of A ,

-by (Mar. 13, 2014)

lost money

Canceled Service ,told we would get refund , it's been over 2 1/2 months and have not received the refund. We were lied to.Time Warner is not a trustworthy company.

-by (Mar. 12, 2014)

service sucks

over rated over priced and they can't fix it and I still have to pay 160.00 per mo.what a joke ! the service men that come out are great they try to make it right but poor equipment up the street so my service sucks and they DON'T CARE.and after 2 yrs.I got 1 free week big deal .

-by (Mar. 10, 2014)



-by (Mar. 1, 2014)

Hi can we get some help here!

They came to fix some one up with cable at our condo but did not out the things back together in the tube s the wires they were suppose to be in so all night they were out and got frozen and wet what's the problem with customer service why can't they do there job they don't even answer the phone I am a signature home person and they don't even answer the phone and i am suppose to get the top help anytime what's going on here?

-by (Feb. 12, 2014)

Poort Service

When it goes out..you reach someone with a script that says, will get to you on Sunday...They have no idea how poor their customer service receiving calls and how infuriating they can be. Really looking for a different service.

-by (Feb. 12, 2014)

Good Service

TWC have excellent service, I have no problem getting through to customer service.

-by (Jan. 22, 2014)


Poor Service. We need another service Provider Now. Any suggestions. Please reply

-by (Jan. 10, 2014)