Sprint Customer Service

Sprint Customer Service Phone Number

Phone Number:1 (800) 639-6111

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Average Customer Rating

Score 2.1
Website: Sprint Website

Sprint Customer Service Hours

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Reviews For Sprint Customer Service (23)

not logical

I am a costumer over 10 years. nothing changed besides that they kept increasing the charge .But what threw me off was when i got my $1200 bill and wasn't easy to find out what changed from the norm. balance $90-$120 till i tracked it down to a number that i was a frequent caller that was always mobile 2 mobile free ,that he changed carriers with out my knowledge.could 'nd knock this sense into them. follow my history from over 10 years u see i just don't go over minutes nothing doing

-by (Sep. 2, 2014)
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THIS IS THE WORST COMPANY EVER!

I haven't had a problem with not receiving calls but if you are thinking of switching to this company...please read on. I signed up on 11/30/13 and was promised $100 credit on each line I ported over. I ported 4 lines. I was also promised that my activation fees would also be credited. I signed up under a plan that I would receive a 10% discount on my bill every month because I banked at Member One. I have been with Sprint now for 8 months and have received NOTHING that I was promised. After I received my first bill and there was no credit on there, I called and they told me that I had to be a customer for 2 months before any credit would show up. 2 months passed and STILL no credit. I called again and they "didn't know what I was talking about". After several attempts calling customer service and going back into the store, I still had no credit. I went to the corporate store to try to get some resolution. The guy there put a 23% discount on my account because I am a Carilion employee. I left there thinking "Finally someone has done something". Before my discount could even show up on my bill, I received a call from the store where I signed up and he told me that he had to remove the 23% discount because I signed up under the plan for the 10% discount. I just got the 10% added to my bill this month (July 2014) which is 8 months after I signed up. Still no word on the other $604 that Sprint still owes me. THIS IS THE WORST COMPANY AND CUSTOMER SERVICE THAT I HAVE EVER HAD TO DEAL WITH!

-by (Jul. 18, 2014)
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sprint service

sprint has the worst tower service ive ever had! dont pay for shitty service

-by (Jun. 20, 2014)
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No phone replacement or repair

I basically spend $11 dollars per month on phone insurance. When my daughter lost her phone the insurance replaced the phone with a broken one that would not charge. It never fired up. The Sprint repair shop, said it was due and offered to replace. It was supposed to take the a few days but still no telephone after a week. They really could care less as long as they are getting your money and they are completely unapologetic about it.

-by (Dec. 7, 2013)
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sprint

horrible, if you think of worst experience, it could not be worst than dealing with sprint. Their service is poor and the customer service people are unwilling to fix problems they basically are robbing customers. Poor service for your hard earned money if this is what your looking for, sign up.

-by (Nov. 28, 2013)
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Worst Carrier Ever

I have been a Nextel/Sprint for over 10 years and they r the worst. We have a business account in good standing and they have treated us horribly. I have had 2 replacement phones sent to me that are horrible and even after insurance it was $100 and the Sprint Store erased all my messages and text pictures and then didn't care. For 4 hours I talked to customer service and they did nothing. The next day our business decided to cancel a very lucrative acct and they could of cared less and were rude!!!!!!! Don't use this service, go to a company that cares about their good accounts.

-by (Sep. 11, 2013)
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Sprint Sucks

Do not use this carrier... They suck! Plz take it from a very unsatisfied customer... Sprint is horrible!!

-by (Aug. 14, 2013)
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Sprint Sucks

Do not use this carrier... They suck! Plz take it from a very unsatisfied customer... Sprint is horrible!!

-by (Aug. 14, 2013)
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First month fees

Over all sprint is a good service to have. The only thing I don't like it that the first month bill is extremely high due to activation fees and other chargers not cool. They need more discount.

-by (Jun. 3, 2013)
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customer

I have been along time customer with sprint. Within the last year I have been having dropped calls 30% within a month time. I call and to no avail they have tower problems and will be fixed with in certain time with different times each time I speak with a different customer service representative. Now my I have been without service for 4 days I can text but no calls now texting has ceased as well. Customer service has no resolutions just sorry, I feel if I didn't pay my phone bill they would cut me off with no problem. But I am with out service for 4 days which I share service with my mother which is 72 an we rely on. We have no landlines and I don't want to go pay for a cell phone when I pay 185.00 a month. Unbelievable. Customer service whatever!!

-by (Jun. 1, 2013)
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DO NOT USE THEM!!!

I was a wireless internet customer with Sprint for 2 1/2 years. I never got close to using the monthly allotment of time. I opened my bill and saw that it was $200 more than the monthly charge. I phoned customer service and was told that they couldn't do anything about it unless they could determine that the wireless device was defective. They told me to go to the local sprint store and have it tested. I did and they found it defective. The notes on my acct. reflected that it was defective. Called my contact back and he said he would take it to his supervisor to approve. I get a voicemail msg that my request for an adjustment was denied. Could not speak with the person who made the decision and no one else could overturn the decision of another mgr. They told me during an earlier phone call that they would credit me $100 if I would sign another contract. I told him no because none of the overage was my fault, so I wanted the bill adjusted and no to the contract. All they want is to have you tied to a contract so they can offer poor service without you having any recourse. I have cancelled my service and will NEVER use them and NEVER let any of my friends use them. They lost a lot of $$ by not doing the right thing. DO NOT USE THEM...it will happen to you.!!!

-by (May. 20, 2013)
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5 stars

I have been nothing but pleased with my experinces with Sprint Customer Service. Everyone is always kind and helpful. This is one very happy girl to have left the Verizon goofs and joined the wonderful Sprint family.

-by (May. 19, 2013)
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JLH DRUMMER VERY SATISFIED

I have tipical routine problems service related,always have been resolved by sprint employees or service people,haven"t had a problem with them by phone or their technical stores; good customer relations by me.The sales people in some local stores are in need of good customer relations training, this all from me for now, thanks,have a blessed life.

-by (Apr. 11, 2013)
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Worst Service/Reps anywhere

Changed from Verizon to Sprint because of the unlimited everything deal, was with Sprint for 4 days and had the worst service ever. Roaming while at home, no service while in class, need to have service so my child can reach me. Bought a phone through Sprint, tried to cancel that and couldn't but was told I could get a full refund once the phone was back in their hands (never activated phone), still fighting with them on that issue. Then they wanted to charge me $292.00 for 4 days of service. Spoke to a total of 1l different people and still no refund, or prorated bill. They are completely clueless and could care less about your issues. Quick to take your money but takes forever to get anything done. Plus, they LIE!!!! Like a dog on a rug. Wait poor dogs, can't give them that bad of a name. We'll say they LIE!!! Like poop on the ground. Poop service is what you get with this company. If you don't have their service, "DON"T GET IT!"

-by (Apr. 3, 2013)
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Otter Defender Case

The Westland, Mi. store had a otter defender case for my I phone. I wn there to buy it and it was $20.00 higher than Best Buy. I can see maybe being a little higher but $20.00 higher is crazy.

-by (Mar. 20, 2013)
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horrible company!!!

My phone service has been disrupted for 3 days because of a problem within sprints network. I have no phone. No voice mail, no text. they have my number is limbo. I have had a minimum of 25 conversations over the last 3 days with sprint employees wasting over 20 hours of my time to get this resolved and to no avail still at this time at 1105 am on 2 27 13. I have had the same number for 13 years with Nextel and sprint. This has been going on for 3 days now. None of my customers can call or text or leave voice mails. It goes to a recording that my number can not connect. Absolutely disgusting and unacceptable period!

I want my contracts released with sprint. What they have done to my business and how they have wasted my time with this catastrophic issue this time is the final straw. There is no possible way I should be penalized if I decide to leave because of a problem sprint has caused.

-by (Feb. 27, 2013)
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Customer Service

I have been a Sprint cust. For 10years and recently had an issue. The way Sprint dealt with it was to hang up on me and charge me $350 contract cancellation fee. Real smart Sprint see you in court. They are rude, curt and in general pathetic. Spend more time with your cust. Service and less on NASCAR. SPRINT can't suck enough!!!!

-by (Feb. 7, 2013)
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WORST PHONE CARRIER AVAILABLE

the agents at the store and the corp , jus keep blaming each other back and forth and tell you to call them, no call them, im sorry you have to call them. I wish sprint goes out of business

-by (Jan. 11, 2013)
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THe BEST

I have never been to a Sprint store that has given such great advice. Sprint in norwich fixes any urgent problem with extensive expertise and patience. Best sprint store around .. Go Here for any sprint issues you have!

-by (Jan. 2, 2013)
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Custermor Service

The worse service I have every encountered This is my second attempt to resolve an issue and I have yet talked to a live person and I am being Give the same number over and over to call which I have done 4 times

-by (Nov. 23, 2012)
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