Sprint Customer Service

Sprint Customer Service Phone Number

Phone Number:1 (800) 639-6111

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Average Customer Rating

Score 2
Website: Sprint Website

Sprint Customer Service Hours

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Reviews For Sprint Customer Service (43)

No Customer Service!

I found trying to resolve a very simple issue absolutely infuriating! There was NO Customer Service. Sprint has no problem accepting the money I spend every month, but answering a question is beyond their ability!

-by (Nov. 3, 2015)

Horrible service

Trying to resolve an issue, get foreigners who are not too bright, nor helpful, and either hang up, or refuse to give me an American to speak with, totally unacceptable.Any reviews higher than 2 were obviously paid for....

-by (Nov. 3, 2015)

No problems

I have never had no problems with them on any issue, I have been with them for many years and are eager to help me no matter the issue, which has hardly been none!!! Yes, certain days or times of the day are busy and that is expected!!!!

-by (Oct. 29, 2015)


I've been on hold for 1 hour now. And the person helping me just left me hanging on. Not even coming back to tell me anything. and you call yourself customer service.

-by (Oct. 11, 2015)

Great Service

I've been with Sprint for many years and the personal customer service has been very helpful. You get to speak with a live person which is more than I can say for Boost.

-by (Aug. 19, 2015)

"Let me connect you to someone..."

I have called three times today for tech support on a long-standing issue. Each time, the rep tells me that they will connect me to someone who can assist me with the problem, and all they do is put me back into the never-ending "Push one for this, two for that" loop. UGH!

-by (Aug. 16, 2015)

they get paid to not do their job

They love to treat their customers as horrible as they can and tell you that it's not their problem when you have phone problems. If I had to compare them to Walmart customer service Walmart is a thousands times better.

-by (Aug. 5, 2015)

Shut Sprint down....Bad news,bad service,bad buisness

Absolutly the worst service another business could use, maybe a close tie with Verizon. What in the hell does the FCC do for any of us anyway? What a evil rotten corrupt system we have....this Sprint is the worst ever...no wonder theUSA is going down hill...no accountability

-by (Aug. 5, 2015)


Best wireless phone experience ever. I still have the unlimited family plan, get great coverage anywhere so far, and have never had trouble getting an issue resolved. Highly recommend Sprint.

-by (Jul. 28, 2015)

Worst cell phone service I ever had

The worst cell phone service ever, we have a Family plan and we don't even have our phones working half the time, the company is not truthful nor helpful. My opinion is people should avoid this company, as soon as my contract is over I'll be glad to be done with them.

-by (Jul. 19, 2015)

Just Horrible.

Phone doesn't work. At all. You don't have 24/7 support and it's late and my phone is my alarm clock. Thanks for nothing.

-by (Jun. 17, 2015)

Overall customer service

I've been a loyal Sprint customer for 3 years and without hesitation I admit that SPRINT is the worse wireless company I've joined. The lack of professionalism that I've experienced is beyond my comprehension. Obviously this is what they practice and teach their employees how to respond to paying customers.

-by (Apr. 22, 2015)

Poor Service.

Just visited Sprint store in Highland Village, Texas and must state that in my years of dealing with store clerks, these three were the slowest and least informed of any encountered recently. I've been a Sprint customer for 16 years and am now considering another provider.

-by (Apr. 20, 2015)

Phone Bill

They charged $4/h for accidentally calling to China. They disconnected my service. I will pay the 500 Bal, I will not use their service in the future and would not be rubbed second time.

-by (Feb. 27, 2015)

Worst ever!

All I can say is that this is the worst company ever. Please do not do business with Sprint is all I am saying. Just telling!

-by (Jan. 14, 2015)

I wish i would have stayed away!!!

Very poor service. Doses not deliver what they promise. Basically act as if they don't care what because you are in a contract. Very sad that I ever listened to their commercials that got me in the store.

-by (Dec. 12, 2014)

poor customer service2407

This customer service SUCKS ! Have tried for two days to get my service discontinued.

-by (Nov. 11, 2014)

What's next?

From the moment we signed up with Sprint, their promises have not held up and our monthly services and fees change. Just lately, I called in and changed my payment date. The customer service rep was very nice. I was very impressed with how easy every thng went, then I recieved an text, inticating I had a past due amount of 143.00. Without my verbal ok, and without knowledge that a fee was attached to the change of payment day, Sprint had imposed a new fee. That should be their name, "Surpeise Fee Phones". I am very angry right now, and if my phone service is inturrupted, I will go with another phone service.

-by (Oct. 19, 2014)

Bad phone service and poor coustomer service

This the worst company for phone service. I signed up with them in 2013 because UScellular merged with them. the bill is always high and no one can tell you why the towers are always down as they say my daughter went in to have her phone looked at and they said that they could'nt fix it so she had to purchase another phone and that she could make monthly payments along with the regular bill and she was told that she get the glaxacy 3 tab for free and 15.99 a month come to find out the the tablet had its own line and 2yr contract and only 1g just to sum everything up they suck and i filed a complaint againts them to the BBB and when i did that i rececived my $100 discount for all 3 lines and credits for everything they lied about. after all of this i left their company

-by (Oct. 1, 2014)

horrible billing

Sprint tells you one amount then you get ur bill and they cant explain the charges . One person tells you one thing and u get another rep there is nothing noted. I would NEVER recommend this cell phone service to anyone

-by (Sep. 24, 2014)