Sprint Customer Service

Sprint Customer Service Phone Number

Phone Number:1 (800) 639-6111

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Average Customer Rating

Score 2.3
Website: Sprint Website

Sprint Customer Service Hours

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Reviews For Sprint Customer Service (20)

No phone replacement or repair

I basically spend $11 dollars per month on phone insurance. When my daughter lost her phone the insurance replaced the phone with a broken one that would not charge. It never fired up. The Sprint repair shop, said it was due and offered to replace. It was supposed to take the a few days but still no telephone after a week. They really could care less as long as they are getting your money and they are completely unapologetic about it.

-by (Dec. 7, 2013)
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sprint

horrible, if you think of worst experience, it could not be worst than dealing with sprint. Their service is poor and the customer service people are unwilling to fix problems they basically are robbing customers. Poor service for your hard earned money if this is what your looking for, sign up.

-by (Nov. 28, 2013)
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Worst Carrier Ever

I have been a Nextel/Sprint for over 10 years and they r the worst. We have a business account in good standing and they have treated us horribly. I have had 2 replacement phones sent to me that are horrible and even after insurance it was $100 and the Sprint Store erased all my messages and text pictures and then didn't care. For 4 hours I talked to customer service and they did nothing. The next day our business decided to cancel a very lucrative acct and they could of cared less and were rude!!!!!!! Don't use this service, go to a company that cares about their good accounts.

-by (Sep. 11, 2013)
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Sprint Sucks

Do not use this carrier... They suck! Plz take it from a very unsatisfied customer... Sprint is horrible!!

-by (Aug. 14, 2013)
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Sprint Sucks

Do not use this carrier... They suck! Plz take it from a very unsatisfied customer... Sprint is horrible!!

-by (Aug. 14, 2013)
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First month fees

Over all sprint is a good service to have. The only thing I don't like it that the first month bill is extremely high due to activation fees and other chargers not cool. They need more discount.

-by (Jun. 3, 2013)
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customer

I have been along time customer with sprint. Within the last year I have been having dropped calls 30% within a month time. I call and to no avail they have tower problems and will be fixed with in certain time with different times each time I speak with a different customer service representative. Now my I have been without service for 4 days I can text but no calls now texting has ceased as well. Customer service has no resolutions just sorry, I feel if I didn't pay my phone bill they would cut me off with no problem. But I am with out service for 4 days which I share service with my mother which is 72 an we rely on. We have no landlines and I don't want to go pay for a cell phone when I pay 185.00 a month. Unbelievable. Customer service whatever!!

-by (Jun. 1, 2013)
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DO NOT USE THEM!!!

I was a wireless internet customer with Sprint for 2 1/2 years. I never got close to using the monthly allotment of time. I opened my bill and saw that it was $200 more than the monthly charge. I phoned customer service and was told that they couldn't do anything about it unless they could determine that the wireless device was defective. They told me to go to the local sprint store and have it tested. I did and they found it defective. The notes on my acct. reflected that it was defective. Called my contact back and he said he would take it to his supervisor to approve. I get a voicemail msg that my request for an adjustment was denied. Could not speak with the person who made the decision and no one else could overturn the decision of another mgr. They told me during an earlier phone call that they would credit me $100 if I would sign another contract. I told him no because none of the overage was my fault, so I wanted the bill adjusted and no to the contract. All they want is to have you tied to a contract so they can offer poor service without you having any recourse. I have cancelled my service and will NEVER use them and NEVER let any of my friends use them. They lost a lot of $$ by not doing the right thing. DO NOT USE THEM...it will happen to you.!!!

-by (May. 20, 2013)
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5 stars

I have been nothing but pleased with my experinces with Sprint Customer Service. Everyone is always kind and helpful. This is one very happy girl to have left the Verizon goofs and joined the wonderful Sprint family.

-by (May. 19, 2013)
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JLH DRUMMER VERY SATISFIED

I have tipical routine problems service related,always have been resolved by sprint employees or service people,haven"t had a problem with them by phone or their technical stores; good customer relations by me.The sales people in some local stores are in need of good customer relations training, this all from me for now, thanks,have a blessed life.

-by (Apr. 11, 2013)
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