From the moment we signed up with Sprint, their promises have not held up and our monthly services and fees change. Just lately, I called in and changed my payment date. The customer service rep was very nice. I was very impressed with how easy every thng went, then I recieved an text, inticating I had a past due amount of 143.00. Without my verbal ok, and without knowledge that a fee was attached to the change of payment day, Sprint had imposed a new fee. That should be their name, "Surpeise Fee Phones". I am very angry right now, and if my phone service is inturrupted, I will go with another phone service.