Lord and Taylor Customer Service

Lord and Taylor Customer Service Phone Number

Phone Number:1 (800) 223-7440

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Average Customer Rating

Score 3.3
Website: Lord and Taylor Website

Lord and Taylor Customer Service Hours

  1. Mon. 8:00am - 12:00am
  2. Tue. 8:00am - 12:00am
  3. Wed. 8:00am - 12:00am
  4. Thu. 8:00am - 12:00am
  5. Fri. 8:00am - 12:00am
  6. Sat. 8:00am - 12:00am
  7. Sun. Closed

Reviews For Lord and Taylor Customer Service (9)

No Customer Service!!!!!!

Waited on hold SIX times today for assistance in placing an overnight order worth several hundred dollars. After waiting on hold for more than five minutes each time, realized that their claim of "excellent customer service" was BS. Apparently they don't need this customer's first and last attempt at giving them business.

-by (Dec. 4, 2013)
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ACCURACY OF CUSTOMER SERVICE HOURS

Hours on website: Mon. - Sat. 8 a.m to 12 a.m. Sunday-closed.

Your agent stated hours are: Mon. - Sat. 9a.m - 10 p.m. and Sunday 11 a.m. - 6 p.m.

Correct your website info--very confusing and frustrating.

-by (Oct. 30, 2013)
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cyoroth for

Compliments to Josephine Guglielmo from the Scarsdale, NY store. The register in the dress department was very active and a long line was forming. I asked if any other register could be opened and was told the available staff was on lunch. Josephine, who was on the floor putting away merchandise and helping a customer to find a dress- completed her service with her customer and then came over to the line and told us she was opening another register. Brava Josephine!

-by (Jun. 18, 2013)
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I do not recommend this company

I tried ordering from both the website and over the phone and both were canceled for no apparent reason. The tech support was friendly but after 3 calls I gave up and will not be shopping at this store again. I recommend others do not.

-by (Apr. 16, 2013)
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Melody shines

My inquiry regarding an on-line purchase return was answered by Melody, who is knowledgable, pleasant and efficient. Thank you.

-by (Apr. 10, 2013)
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One Day Late on Payment

I get paid every 2 wks, and I pay all my bills via my online banking. My Lord and Taylor bill was due on 2/14 and I paid it on 3/15 due to my pay schedule. Lord and Taylor charged me a 25.00 late fee. This is not only the first time I was ever late, I always pay over what the minimum is. What can I do to get this late fee removed?

-by (Mar. 10, 2013)
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Outstanding Service

I would like to tell you about the outstanding service I received from Jill, who works in the handbag department of the Garden City, New York store. I had to return a handbag I purchased due to slight damage on the front of the bag. The only other handbag of its kind was on display over the escalator. Since the maintenance personnel had already left, Jill took my number and called me the next day, after procuring this item. I quickly returned to the store and picked it up. I appreciate the fact that Jill went out of her way to help me. She was a pleasure to deal with and was very friendly, yet polite and professional. Jill is truly an asset to your store.

-by (Mar. 1, 2013)
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great customer service

Sandra in danbury was very helpful in coats, great customer service..

-by (Feb. 8, 2013)
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petites

I love shopping at this store in Rockingham mall Salem NH. Every time I come in with my mother to shop in the petites department, we get the best customer service from your associate Luz. Luz is wonderful, greets us with a smile and is always glad to help us with my mother's needs who uses a wheelchair. My mother gives her a hug every time she see's her. I just wanted to write this comment and say to the manager that they made a good choice hiring her.

-by (Oct. 17, 2012)
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