TJ Maxx Customer Service

TJ Maxx Customer Service Phone Number

Phone Number:1 (800) 926-6299

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Average Customer Rating

Score 2
Website: TJ Maxx Website

TJ Maxx Customer Service Hours

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Reviews For TJ Maxx Customer Service (11)


TJMAXX is one of my favorites store. Great and beautiful merchandise. This store is one of a kind. I will always come and buy to this store especially on special occasions. I will always recommend this store to my whole family and friends.

-by (Oct. 31, 2015)

Customer Service

You limited hours (Customer service should be open past 9:00). Many people work off hours and can not get your service dept before 9:00. .

-by (Jul. 9, 2015)

Disappointing Customer Service

The rep was very rude, my problem was not resolved!

-by (Apr. 21, 2015)

stay away

Rude, customer service very poor Take for ever to reach a live operator

-by (Mar. 23, 2015)

Hateful Merchandise in your store

I have just learned that TJ Maxx is selling a tee shirt with a picture of a hangman's noose and the caption "Hang Loose." With all of the hate in this country today, it is so sad your company has chosen to contribute to this hate. I will never step foot in your store again and I will encourage others to stay away.

-by (Mar. 21, 2015)

Plus Sizes

What happened to your women's section of plus size? I used to shop in the waterbury connecticut store and found fantastic clothes but for the past 2 yrs. crap!! You all think everyone is a size 3 jr, since I can't shop for clothes there I don't shop for anything else either until you start buying more for the majority of women who are not a size three!

-by (Jun. 17, 2014)

Great service

They resolve issues immediately, one of my favorite stores

-by (May. 4, 2014)

returning goods........or not

Tried to return merchantise at store. (norwood store) this morning. Went to desk where there is a sign(returns) waited at least 10 min, with a young grandchild .There were two girls working at the checkout, which was to the left of me.neither ever looked my way. I waited until the girl nearest to me wasn't busy and asked her to help me.I was than told I needed to go to the back of the line , as I had already waited 10 min. I told the girls I would never enter this store again and left. I was really angry....terrible service

-by (Jun. 11, 2013)

what happened to the quality of the clothes!

Years back TJMAXX was my go to for anything store. I am single 57 female size 14. Your clothes are for the younger female and what is a size 14 is not for a Misses its for a Junior ALL SMALL. The selection is really poor and the prices are very high. I use to love the one by my house in Lakewood California and there is not anything to rave about. Hardly any people visit that store and i can see why. Who ever the Buyer is for that store needs to get better clothes for the REAL woman who has money to buy them. The plus size is horrible selection. Are you closing down or merging? Thats what it looks like. Not much to buy or find.

-by (Mar. 2, 2013)

Handicapped Accessibility

My family and I spent the weekend in Marquette, Michigan and wanted to visit the TJMax store there. First, you have nothing in the store to accomodate a handicapped shopper, No wheel chair, no scooter, and No chairs to sit on. How to you expect a handicapped person to enjoy your store? Secondly, your clothes are greared toward the younger girls with a size 0, 2, 4, 6. What you call a Women's Plus Size Department is a laugh. Very little that a middle age person would like in Plus Sizes. I would have spent a ton of money on my two granddaughters, but unfortunately your size 18 and 14 are not true to size. So instead, you lost a family of customers, and I can guarantee you we will not be shopping in your store again anywhere. Handicapped people like to shop too.

-by (Feb. 4, 2013)

Baddddd info

I tried retrieving weekly circ? No go?

Your iPhone mobile app sucks Your full web site app information SUUKjkkjjks

I love shopping at TJ I know you have a lot stuff / items and not all Can be included in any circular,,,, BUT fits your it web page people and get some good ones. Lot out thre just a idea for better service Regards JWB

-by (Oct. 6, 2012)