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I banked with Bank of the West for years, then life happened, I hit finanancial hard times and was unable to make a deposit for months. Then they started charging my account with a monthly "service" fee. I couldn't afford it and went to a branch to close my account. The teller never asked me why I was closing my account, so I offered the information. Her only reply was, "Is there anything else I can help you with?"
Every time I come into this branch I am so disappointed! The service is absolutely terrible. The first time I walked into the branch it was a ghost town. Not one banker or teller to be found! When a teller finally acknowledged my presence she made me stand at the counter for an additional five min while she snuck back off to the back. Not acceptable! When she finally assisted me with my business another teller came out and they proceeded to discuss what happened over the weekend. It was just so inappropriate. The second time I went to the branch I decided to try my luck at the drive through. I had to push the call button for a teller TWICE before anyone would assist me and there were no other cars in the parking lot or drive up! When she did assist me she was rude! If you are looking for quality service do NOT bank