U.S. Post Office Customer Service

U.S. Post Office Customer Service Phone Number

Phone Number:1 (800) 275-8777

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Average Customer Rating

Score 1.8
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U.S. Post Office Customer Service Hours

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Reviews For U.S. Post Office Customer Service (40)

No customer service

I've called four different numbers of post offices in Des Moines. I have not been able to reach any customer service person at 9:45 am central time.

-by (May. 28, 2015)
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no mail delivery !

lost and delayed cards and envleopes which caused stop payment fees. Terrible system it is broke not only financially but system wide.

-by (May. 8, 2015)
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Very very BAD service!!!!

US post phone servise is suck!!!!

-by (Mar. 24, 2015)
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Dissatisfied

On hold for over 40 minutes! Finally gave up! No wonder you are broke you aren't organized! And poor customer service

-by (Mar. 9, 2015)
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lost package

After package not delivered to me from Chicago January 20, and many excuses given, I've decided the USPS just doesn't care.

-by (Mar. 9, 2015)
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disaponted

I wanted customer service and it took me over 5 min. just to get to the customer service area and now i have been on hold for 48 min and can not get though. I will hang up and call again.

-by (Mar. 6, 2015)
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Getting someone to answer the phone.

The Post Office on Edgewood Av in Indpls In. when you call all you get is a busy signal and then it hangs up.

-by (Feb. 26, 2015)
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Metering

The USPS in Kirbyville Texas has started re-metering mail that has already been metered at another post office and sending collection envelopes and notes with you owe us more postage and tell the person sending it that the post office is using an outdated meter. I think this is a bunch of crap and needs to be handled from the post office side and not the consumer side.

-by (Feb. 20, 2015)
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Complaint

tracking a page were the information hasn't been updated for 24hrs, and it was overnight delivery. Local office has no answer other than what's online. Where is the quality control when a package tracking hasn't been updated. The VM systems repeats the same thing and won't transfere to customer service. You finally get transferred into system only to be put on hold for 2 hours than be disconnected.

-by (Feb. 19, 2015)
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Can't reach any one

I tried to get some information on getting international stamps. I went to my local post office; they could not help me. I went to the central branch in Woburn; they can't help me. I called the 800 number and they just never answer. No wonder they are having financial problems.

-by (Jan. 23, 2015)
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mail forwarding

post office losses their copy for forwarding mail more than once. we are in the 231st century. why not a wire service not a paper one that takes 7- 10 business days before a party can receive their mail? Now I have to go back to the post office and fill out another card. meaning another 7-10 days before I receive my mail. Poor service, not happy.

-by (Dec. 1, 2014)
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worse service

The United States post office has the worse phone service of any service I have ever encountered! I hate it! Answer the phone and speak, stop sending a STUPID MACHINE to do a man's job!

-by (Oct. 22, 2014)
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No Delivery

Live in a Senior Citizen Housing, mail person drove in and decided not to come in and leave mail. Don't know what happened to our mail, as far as we know that person could have thrown it out. Called local post office in West Caldwell and told nothing they could do until next day. Disgusting behavior on the part of that postal worker.

-by (Sep. 5, 2014)
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sucks!!!!

you pay for one day shipping and it don't come in one day !!!!!!!

-by (Jul. 19, 2014)
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claims process

I mailed a package to my daughter in Nov of 2013. She never received the package and I filed a claimed first one was denied and 2nd one has been pending going on 6 months. I talked to my attorney and he said file through small claims. Getting through to the post office is a joke! Obama needs to fix all these government agencies. NOTHING is done unless it makes the news

-by (Jun. 19, 2014)
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retired

I looked up the Pompano Beach US Post Office on Atlantic Blvd. I wanted to know when the mail went out to other locations. There was no answer. Just when they collect. Is that the same thing as mail goes out of the Pompano Beach Post Office to another areas?

-by (May. 4, 2014)
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International Claim

I filed an International Claim a month ago and heard back nothing. I call the office and want to find out how the investigation going. After 30 mins of waiting, someone finally picked up the phone. I told her the reason I called, she said "let me transfer you to the department..." And I had to wait again... After 25mins, the call got hanged for no reason!! I have to call and wait all over again... It is wasting my time...Worse service I've seen..

-by (Apr. 11, 2014)
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Who better then them

They are up every early they can go postal but they don't. And at the end of the day there are still sweet hearts

-by (Feb. 15, 2014)
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Who better then them

They are up every early they can go postal but they don't. And at the end of the day there are still sweet hearts

-by (Feb. 15, 2014)
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Laughable

USPS is a joke. My mailman came today in street clothes. She was listening to ipod, parked in wrong spot. Called local office in Houston. They were short, and unapologetic. They said all that mattered was that she came in a truck, and they didn't have a uniform for her. And people want to Federalize healthcare and other things??? Jeez. How the mighty have fallen.

-by (Feb. 14, 2014)
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