I filed an International Claim a month ago and heard back nothing. I call the office and want to find out how the investigation going. After 30 mins of waiting, someone finally picked up the phone. I told her the reason I called, she said "let me transfer you to the department..." And I had to wait again... After 25mins, the call got hanged for no reason!! I have to call and wait all over again... It is wasting my time...Worse service I've seen..