Steak 'n Shake Customer Service

Steak 'n Shake Customer Service Phone Number

Phone Number:1 (877) 785-6745

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Average Customer Rating

Score 2
Website: Steak 'n Shake Website

Steak 'n Shake Customer Service Hours

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Reviews For Steak 'n Shake Customer Service (32)

our dining

We visited the location in Tinley Park, Il. It took forever to get drinks. Our order came wrong and the server just walked away. We kept looking for our server but couldn't find her. She told us the manager was going to take off the hot dog at the register. It took 15 minutes to check out because no one knew what they were doing! The manager stayed in the kitchen just walking around and never came out to check on customers. This was not our first time there although it will be our last. You need to check the management at that store because its not being run properly.

-by (Aug. 25, 2014)
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GOVERNMENT NEEDS TO SHUT DOWN STEAK AND SHAKE FRANCHISE

I am a former employee, or how I consider it, a former slave. The kids that walk through the door and "manage" and treat employees as property and harass, and degrade them. The legality of their management needs to be reviewed by the service bureau, and shut down.

-by (Aug. 21, 2014)
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Horrible experience

Smyrna GA location - never again. Filthy and super slow.

-by (Aug. 3, 2014)
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never again

Went to the Carbondale, Illinois Steak n Shake had to walk on a wet floor, was seated an notice a horrible smell. Was told there was a leak be the soda machines. It smelled like someone had thrown up. By time we got our food it was over cooked. Went to pay and there was a line and no one to ring us out. Server's just looked at us and didn't do anything. My dad asked for the Manager, when she finally came out she wasn't smiling or even friendly. We paid for our meal and left never to return again.

-by (Jul. 21, 2014)
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o my gosh!!!!!!

i went to steak and shake on friday night w/my pastor her secretary and my sister m.b. in we waited 20 mins to be seated and then waited 5 mins for water......we placed our order w/waitress and waited 1 HOUR and did not even get food.....shake and stake was my fav resturant....MCdonalds is better.....i hate shake and stake worst place ever.....also i saw our stupid idiot waitress give peaple who came after us their food....i wish i could sue stake and shake...and shut it down

-by (Jul. 20, 2014)
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Last try

This was the 3rd & last visit to S&S. at 3:52PM 6/13/14 N.Hills Blvd. Reno NV . They have yet to get an order correct. The order display is unreadable due to sunlight. I requested my receipt. She search around then handed me a folded strip. I later found it was the order form not my receipt. I pad with a gift card & the balance in cash. Every time the order taker is an idiot or can't speak or understand English.

-by (Jun. 13, 2014)
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bad service

We went through drive through last night. Didnt look at our order in the bag...it was correct on the receipt. .drove the 20 min home and our order was all messed up. I sent a pic of our order and a pic of the receipt. Was told there was nothing they could do since we had already left and then we were hung up on . Um a store credit would have been fine with us. This was the Mt. VERNON illinois 62864 Location

-by (Mar. 8, 2014)
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very greasy hamburgers

i went to the steak and shack on Post and had a 7x7 and when I started to eat it i had grease all over the napkin,my hands and clothes.it was so greasy that the buns were so soaked up with the grease looked it it was soaked in a pot of grease and it was so really bad.something needs to be done about all the grease on there burgers.tks for your time and the concern.

-by (Jan. 19, 2014)
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Service and food

My wife and I had appointments for the Dr. and had to fast .When we were done my wife said lets go to steak and shake. We made our orders and waited for our food and when it came out it looked good. When we started to eat my food was so greasy it was nasty. When we tried to get service our waitress was to busy visiting to take notice. She never came to our table once .Jacksonville Illinois steak and shake is one we will visit again

-by (Jan. 8, 2014)
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5 stars

I would say I'm a regular at Steak N Shake. I usually come in on lunch breaks during the week & have an 'OK' experience. However, I recently came in between 12:30 - 1:00 am & had the best experience that I've ever had in this store. I must commend you on your 3rd shift staff. The 3 girls (including the manager on shift) were very pleasant and upbeat servers. I enjoyed the girls hard work & excitement while doing their jobs. I never felt more at home in your store! The food was delicious, came out on a very timely manner & served perfectly. Thank you Steak 'n Shake 3rd shift for such a pleasant experience !

-by (Jan. 6, 2014)
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Half cooked chicken

Ordered a grilled chicken salad at drive thru no one behind me in drive thru but I was asked to pull to front door because they was cooking the chicken. Had to wait 15 minutes at door for salad. Got home with my salad which is 10 miles away and the chicken was still pink on inside. Needless to say that was a wasted $7. Will not have to worry aboute EVER returning to another Steak n Shake. Not up for food poisoning!!

-by (Dec. 3, 2013)
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Richmond Indiana

We went to Richmond Indiana waited in line to be seated for 6 minutes, servers walked by numerous time and didn't acknowledge us! Finally sat us down , 8 min later server comes to table to get order! Always like this at this location! Very bad service ! Won't be back !

-by (Aug. 26, 2013)
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Unfriendly to the blind

Went to your Linton Ave, Delray Beach, Fla location last nite with a visually impaired friend and his guide dog. The guy at the door hollered that we couldn't bring the dog in - after I pointed out that it was an ADA compliant guide dog the guy laughed in our faces. - A waitress came up and told us we could bring it in but would have to sit where they wanted us to - we told her we would sit where we wanted. After we sat down - a few young men sitting at the next table starting sneezing and complaining they were allergic to the dog and we should move or leave - We asked to see the manager who hemmed and hawed and seemed clueless about what to do - Everything the staff did was in direct violation of the law and we decided to leave as it was now the most unpleasant experience we ever had. We will be notifying the proper authorities about the lack of compliance with the law and discrimination and filing a complaint with the local Better Business bureau - we may even pursue a legal remedy.

-by (Jun. 23, 2013)
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long time Customer

A Few weeks ago I called to complain About my breakfest and the cook putting her fingers in my food. I have gone to the same store 10701 E Washington st. I guess they are all mad at me for complaining including The Manager. They seem to look past me and the service is unbearable!!!! Im done i wont go back!!!

-by (Jun. 16, 2013)
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Disappointed

I cannot find a store in my area that is acceptable. The one in Fairview Heights IL had extremely poor service and gave the wrong order. The one in Collinsville IL had awful evening service, rude staff, and incorrect orders. The one in O'Fallon IL. (the last one I went to the other day), was a joke. The servers didn't have a clue what they were doing, brought the wrong food, had to ask for food, didn't know the menu, fingers in the food while serving, dirty hands, and a generally bad experience. I use to love Steak n' Shake and have been eating there over forty years, but now I'm actually thinking about "giving up" on them. Too bad, they used to be great!!

-by (Jun. 5, 2013)
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poor service

I had a big problem at one of your restrants in Springfield MO. this morning 6/2/13 the one on 3755 S Champbell I eat at several of your locations in Springfield but the food on south camble has the best. But this morning they did not even put enoigh gravy on my biscits to even cover half of what was on my plate. Have had this problem befor at this same location and they have fixed it without any problems usally because I have had others with me and you could cumpare the plates and see the cook had just shorted one of the plates. Well I ate alone this morning and when they sent it out short on gravy they charged me an extra $1.50 for what should of already been on my plate. I no that don't sound like a lot of money but if they did that every time they short you it would ad up real fast. I am sure that I am not important enough to get this fixed but I have probally ate at your stores for the last time. Really a shame that I will go where the food is not as good over such a small amout of money. Its ashame that this does not go to corprate or someone that can fix the problm really a shame

-by (Jun. 2, 2013)
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GREASY!!!!!!!!!!!!!!!!!!!!!!

I visit the London, Ky. location through the drive thru a lot over the years since it opened here. I have gotten greasy burgers in the past but the last few time and especially today have done it for me!!!! No more trips to this location!!!!!

The grease from the burger (triple) was so bad it was coming through the bottom of the bag. The grease had already soaked through the burger wrapping. The bun on top was grease soaked as well as part of the bottom bun. Pressing a napkin to the bun would soak the napkin with grease!!!!!

Needless to say, my dog will get a burger this afternoon!!!!

Definitely a huge contributor to clogged arteries and heart attacks and strokes!!!!!!!

By pass this location if you value your health!!!!!

-by (May. 30, 2013)
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Horrible service

We just stopped at the Steak N Shake on Woodland in Indianapolis. We waited for over 45 minutes before we were served water. When I asked her what happened to our dinner, she still had not placed it. We left and about another dozen people followed us out because of no service. This location scored a zero for customer service.

-by (May. 26, 2013)
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longtime costomer, worst service ever

I've been going to steak n shake for over 13 years, today i went in for a quick burger because a van was blocking the drive thru. Talked with 3 different staff members, tried to place an order, and was rudely told by management that they couldn't serve anything, because the hoods were being cleaned. To be fair, there was a sign on the door that said the store was closed that i didn't notice... yet the doors were open, there was a full staff, .... and the staff either didn't care to tell me or didn't know... and management should never ever be disrespectful to costumers. when i pointed to the sign of "satisfaction gauranteed" one of the blue shirts threatened to call the cops... for what i don't know, because at that point I was still trying to patronize the establishment. I think I will still go to other steak n shakes. but never this one again (dorthy lane dayton,ohio).

-by (May. 23, 2013)
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Former customer - as of today!

What has happened to your restaurant? It has declined steadily over the past few years. I have eliminated going to specific locations due to bad service - and a bad company attitude. Today was my last visit to any Steak n'Shake - owing to slow service (server was busy talking with other servers) and messing up my order. The burger was cold, and not as ordered. I received no silverware, nor did a receive a check until I was at the register. I realize that our (customer) complaints mean very little to you, since none of my previous complaints have ever been resolved. So - thanks for nothing. I am totally disgusted with your company.

-by (May. 19, 2013)
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