Steak 'n Shake Customer Service

Steak 'n Shake Customer Service Phone Number

Phone Number:1 (877) 785-6745

Shortcut: N/A - Edit

Average Customer Rating

Score 1.8
Website: Steak 'n Shake Website

Steak 'n Shake Customer Service Hours

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Reviews For Steak 'n Shake Customer Service (43)

Batesville location

Slowest service I have ever seen. The employees just seem to not care. Also they do not carry the 7x7 sandwich. It's a franchise item so why is it not carried?

-by (Aug. 29, 2015)


The steak an shake own lawndale in greensboro nc. It was the 1st time going to this restaurant an it will be the last. The service an food was horrible.

-by (May. 21, 2015)


I am currently at the Clarksville, TN location. Rude waitress. No one would seat us even though there were empty tables.

-by (May. 10, 2015)

Grand Prarie Peoria,IL

This store consistently disappoints and has been going down hill for the last year or so---good location but the staff behind the counter way too loud and rowdy for being at work with inappropriate conversation - we were sitting right by the window where the waitress picks up orders - I did hear her ask twice about our order which was taking way too long for 2 people .

-by (Apr. 29, 2015)


I always liked eating at your place in Bloomington, In and Bedford, In. Never had a real complaint, till your put that stupid commercial on TV with the 2 stupid guys & the stupid gong! I hate that commercial so much, that I'm thinking of not returning to buy your food. I have no trouble with the food or service, but,really that commercial?. Re-think your commercials

-by (Feb. 27, 2015)

horrible service

I ate in one of their places in Jacksonville yesterday and I was amazed at the way the food prepared as well as the table service. The woman that helped was named Lilliam and she was very disrespectful and told my wife and myself if we didn't like it not to come back and we won't. They should fire this woman because she is giving them a bad reputation.

-by (Jan. 26, 2015)

Slipped on floor. Not marked

Friend slipped on floor.Signs still not put up until we were leaving 1 1/2 later. Manager said they would take care of bill if we didn't file accident report.while standing waiting for report black employee made comment white people looking for free meal.. He then said comments are like noses in the wind and didn't need this job. He commented on signs would not have prevented fall. Very poor for employer to even make comment. All was on video and made report. Will never be back

-by (Dec. 28, 2014)

Lakeland Rt. 92

Oh my, I have been a customer since 1970. I moved to FL. and this restaurant is the worst. Does not look like it has ever had a mop or towel run in it since it opened. Sat for 30 min. no waitress. My wife and I finally got up and left.

-by (Dec. 18, 2014)

very bad food

Went to Lawrence KS for brunch, waited 25 minutes, food was cold, had to find our waitress to ask, manager did not come to our table to apologize. We will not go back.

-by (Oct. 19, 2014)

East peoria il steak and shake

Arrived at 12:20 pm, no food still at 1:50. Manager made no attempt to resolve situation or be proactive in any way. October 12th,2014. East peoria Il steak and shake

-by (Oct. 13, 2014)

? What breakfast ??

Saturday mourning between 6:45 & 7:15 AM I went to two Steak 'n Shake stores for eat I breakfast both were to be opened at 6:00 this must be drive thru??? Has anyone thought if you dont service your customers we won't be back Cleveland ohio steelyard store and kames corners store What is happening???

-by (Oct. 4, 2014)

our dining

We visited the location in Tinley Park, Il. It took forever to get drinks. Our order came wrong and the server just walked away. We kept looking for our server but couldn't find her. She told us the manager was going to take off the hot dog at the register. It took 15 minutes to check out because no one knew what they were doing! The manager stayed in the kitchen just walking around and never came out to check on customers. This was not our first time there although it will be our last. You need to check the management at that store because its not being run properly.

-by (Aug. 25, 2014)


I am a former employee, or how I consider it, a former slave. The kids that walk through the door and "manage" and treat employees as property and harass, and degrade them. The legality of their management needs to be reviewed by the service bureau, and shut down.

-by (Aug. 22, 2014)

Horrible experience

Smyrna GA location - never again. Filthy and super slow.

-by (Aug. 4, 2014)

never again

Went to the Carbondale, Illinois Steak n Shake had to walk on a wet floor, was seated an notice a horrible smell. Was told there was a leak be the soda machines. It smelled like someone had thrown up. By time we got our food it was over cooked. Went to pay and there was a line and no one to ring us out. Server's just looked at us and didn't do anything. My dad asked for the Manager, when she finally came out she wasn't smiling or even friendly. We paid for our meal and left never to return again.

-by (Jul. 21, 2014)

o my gosh!!!!!!

i went to steak and shake on friday night w/my pastor her secretary and my sister m.b. in we waited 20 mins to be seated and then waited 5 mins for water......we placed our order w/waitress and waited 1 HOUR and did not even get food.....shake and stake was my fav resturant....MCdonalds is better.....i hate shake and stake worst place ever.....also i saw our stupid idiot waitress give peaple who came after us their food....i wish i could sue stake and shake...and shut it down

-by (Jul. 20, 2014)

Last try

This was the 3rd & last visit to S&S. at 3:52PM 6/13/14 N.Hills Blvd. Reno NV . They have yet to get an order correct. The order display is unreadable due to sunlight. I requested my receipt. She search around then handed me a folded strip. I later found it was the order form not my receipt. I pad with a gift card & the balance in cash. Every time the order taker is an idiot or can't speak or understand English.

-by (Jun. 14, 2014)

bad service

We went through drive through last night. Didnt look at our order in the was correct on the receipt. .drove the 20 min home and our order was all messed up. I sent a pic of our order and a pic of the receipt. Was told there was nothing they could do since we had already left and then we were hung up on . Um a store credit would have been fine with us. This was the Mt. VERNON illinois 62864 Location

-by (Mar. 8, 2014)

very greasy hamburgers

i went to the steak and shack on Post and had a 7x7 and when I started to eat it i had grease all over the napkin,my hands and was so greasy that the buns were so soaked up with the grease looked it it was soaked in a pot of grease and it was so really bad.something needs to be done about all the grease on there burgers.tks for your time and the concern.

-by (Jan. 20, 2014)

Service and food

My wife and I had appointments for the Dr. and had to fast .When we were done my wife said lets go to steak and shake. We made our orders and waited for our food and when it came out it looked good. When we started to eat my food was so greasy it was nasty. When we tried to get service our waitress was to busy visiting to take notice. She never came to our table once .Jacksonville Illinois steak and shake is one we will visit again

-by (Jan. 9, 2014)