Metro PCS Customer Service

Metro PCS Customer Service Phone Number

Phone Number:1 (888) 863-8768

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Average Customer Rating

Score 1.7
Website: Metro PCS Website

Metro PCS Customer Service Hours

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Reviews For Metro PCS Customer Service (29)

extremely poor customer service

I tried to reach a customer service representative via 611 and was not successful. Repeatedly put into a loop about my billing information. Repeatedly heard, " You want to talk with somepne." than the message about my billing information was repeated., ...

-by (Mar. 13, 2015)

The Worst!!!!!!

metro pc is perhap the worst phone service out there.I live in the Wash. dc area, A few miles out of rich. va., i could not pick up a signal at all. I had no phone the whole weekend in Va. beach.Add to that, the internet don"t work most of the time and as i am typing this, I have no service on my phone with my bill paid.

-by (Feb. 18, 2015)


Horrible service, 1 hour weating

-by (Dec. 2, 2014)

cust. ser. as in live human

When did metro get rid of all human help? I am shocked. Is it tmobile's idea. I would think they will loose money when cust.leave.rather than give us excuse as to the great deals are due to no humans.What a Joke!

-by (Nov. 17, 2014)


Fall those who are having problems with your Metro PCS come to the 1184 E SR 434,Winter Springs they will help you with anything first metro that will do anything can do warranties and they have the best customer service ever nor only that but The Phone prices and accessories are like half of any other Metro. They number 407-542-7820.

-by (Sep. 3, 2014)


help give me phone

-by (Aug. 27, 2014)


bought my phone a week ago workes good but i cant use my hotspot on it i have to pluge my usb cord in and use it that way so why am i paying extra each month for a hotspot that cant even be used

-by (Aug. 8, 2014)

no customer service

Just signed up new service 2days ago...still can't receive calls..missed a $50 an hr job offer ...not happy.. see you in court

-by (Jul. 25, 2014)


I can't get a hold of anyone... all I want to kno why my messaging is not working all of a sudden... it worked till now... n it makes it extremely hard when u cnt have good simple customer service... why is my messaging stopping n not work in I cnt text or see messages??? Needs help asap I'm getting infuriated

-by (May. 29, 2014)

no live person to talk to

I tried to call to ask a simple question and can't get to talk to no one this is ridiculous So if I had the means to buy another phone I would !!!!!

-by (Apr. 30, 2014)

got ripped off

thanks for nothing got ripped off from one of your store then got ripped off from not getting my rebate plus on top of that you guys have telephone numbers that don't work cant wait to get rid of this service will never recommend no one to you guys

-by (Apr. 14, 2014)


I can not understand why an add-on which is suppose to be exactly that added-on, to my account can't be without me calling customer service and having my 60$ unlimited plan dropped to 50 just to have the hot-spot...

-by (Apr. 11, 2014)


Tried calling them not working and my phone stop working

-by (Mar. 10, 2014)


The phones are very cheap. Good prices.

-by (Dec. 21, 2013)


Your company doesn't the difference between customer support and tech support! I paid $500 for the S!!!. I've had it for 9 months. I added mobile hot spot to my account only to find that the app is missing from my phone. the best that customer service could suggest is a reset. Practical solution would be to provide a link to the app. I would like you, my Provider to supply that link I value my information. David T. Rogers

-by (Nov. 15, 2013)

Poor services

I wouldn't own a phone from this mess. Cs is the pits. Trying to pay a bill for someone else . Their automative system sucks. If I can't hang with the big dog don't hang. Go out of business . Customer services what services

-by (Sep. 29, 2013)

Metro PCS sucks

Horrible customer service. My bf has metro and always gets a messed up phone. Employees at Metro have no knowledge of good customer service. They are very u organized. I'm glad I gave T-Mobile.

-by (Sep. 22, 2013)

Are you kidding?

This is not customer service! You can't get to a live person. It's not even a real phone call...doesn't even register on your phone call log! You get a list of options on your phone screen that don't address what you're trying to find out in the least. Ridiculous!

-by (Aug. 22, 2013)


worst cus service they dont know other stores numbets even corporate contact ask in got hung up onjuly 12 2013 vineyard store

-by (Jul. 12, 2013)


was told they just didnt have the ability to modify my account in any way at all no matter how bad the inconsistencies have been or how unprofessional it has made me look., sorry for inconvienience is all they have to offer

-by (Jun. 11, 2013)