AT&T Customer Service

AT&T Customer Service Phone Number

Phone Number:1 (800) 288-2747

Shortcut: Enter Your Phone Number Then Press 1 if Correct. Then Press 0

Average Customer Rating

Score 1.6
Website: AT&T Website

AT&T Customer Service Hours

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Reviews For AT&T Customer Service (95)

Terrible Customer Service

I just called ATT to explore options of switching from Verizon Wireless. The customer service rep I talked to was terrible! Was NO help at all! I asked what they would do to help me get out of my contract at Verizon so I could switch to ATT- the rep barely answered my question. They are definitely not getting my business!

-by (Nov. 10, 2014)
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MD

very poor customer services. I cannot vwait to get out of the contract

-by (Oct. 29, 2014)
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Sad state of affairs

Been trying for 2 days to contact customer care from abroad. Instructions on web page wrong !!

-by (Oct. 25, 2014)
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I paid for a mistake AT&T made

I have been a loyal costumer of AT&T since they took over Cingular.I made a payment with a rep & scheduled another payment for the following week for the balance on my bill...I was on the phone with her for about an hour,she was very sweet & very talkative.She failed to post on my account the second payment arrangement,so AT&T suspended my service although I had a confirmation text for it.They now want to charge me $40.00 for restoring my service "a mistake they made" This is very unfair to me!!! They will have to take me to the end of the world to make me pay for this fee!!! I'am Livid!!! Thank God I didn't renew my contract with them!!! moving forward,here I come SPRINT :)))

-by (Oct. 20, 2014)
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Store employee attitude

Sadly the worst customer service and store business rapor ever! Bough a cord by accident for a Sprint account! New Milford sales rep so rude and Orange store manager said I am stuck with it and can't apply it to a friends account! 20 dollar loss!

-by (Oct. 13, 2014)
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Store employee attitude

Sadly the worst customer service and store business rapor ever! Bough a cord by accident for a Sprint account! New Milford sales rep so rude and Orange store manager said I am stuck with it and can't apply it to a friends account! 20 dollar loss!

-by (Oct. 13, 2014)
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VOICEMAIL JAIL

I wish someone from ATT would call their number for service sometime and experience the worst ever.

-by (Oct. 8, 2014)
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damage

they damage my house and been weeks now trying to get them to come out and repair

-by (Oct. 6, 2014)
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Hate calling Customer Service

It is so hard to reach a person. They have you on hold for 10 minutes or more. Not able to give you straight answers concerning billing.

-by (Oct. 3, 2014)
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Service

AT&T refuse to install DSL service at my home location. My next door neighbor has DSL service. The only reason they would give is they are selling u-verse internet now and are no longer willing to sell DSL.

-by (Oct. 2, 2014)
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Dissatisfied

I have had bundled service with AT&T and Dish TV for many years. Anytime there is an issue with the Dish TV service, there is no one to assist. I call AT&T and am advised they now partner with another TV provider and refer me to Dish.... I call Dish and they say since it is bundled I have to talk to AT&T... I call AT&T who apologizes and refers me back to Dish who also apologizes and refers me back to AT&T. This goes around for 2 or 3 days until I just get tired of trying. I even called the executive complaint department who agreed to file a complaint however it would take 2 to 3 bus days for me to receive a call back. REALLY!?

-by (Sep. 26, 2014)
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service ?

This St George location is really dishonest. Not helpful if you have any sort of problem. I bought a product there that never worked for a birthday present, Took it back and they are rude and will not give an inch even though we have been loyal customers!!

-by (Sep. 14, 2014)
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Frustrating!

What can I say? With all these bad reviews and nothing seems to change. Customer service is great when they are selling you a service. But if you have a problem they follow their script. "I understand how you feel". "That must be so frustrating". "Let me transfer you to someone who will take care of that for you". But nothing!! Just hours on the phone without the problem being resolved!!

-by (Aug. 30, 2014)
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you can't help

You guys are a lousy business, and your company is all bullshit lies.

-by (Aug. 2, 2014)
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Can't get a hold of anyone!!

Really disappointed that you're on hold for ages, then get disconnected from agent and they didn't even call back. They've got the phone number! :(

-by (Jul. 17, 2014)
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New plan/bad phone

We switched to the new service plan, then were sold a defective phone. Now we are stuck with it!!

-by (Jul. 3, 2014)
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Owner

My phone isn't working and you want me to call you to fix it! What a bunch of hogwash! Please fix my phone so I can call you!

-by (Jun. 26, 2014)
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CUSTOMER SERVICE????????

We have been without phone service since Saturday!!!! The only contact I have been able to reach is a MACHINE!! ACCORDING TO THE MACHINE I can expect my servise to be restored by THURSDAY!!! I HAVE GIVEN MY CELL#--STILL NO CONTACT FROM ATT.

-by (Jun. 23, 2014)
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no way to contact

I wanted to find out about getting voice-only wireless service with AT&T, but you have made it IMPOSSIBLE to contact you. Thanks for showing me what a pain in the butt doing business with you would have been. I'll just stay with Verizon.

-by (Jun. 20, 2014)
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customer disservice

Once again, I'm disappointed. For starters, the hours listed above for customer service are incorrect. Supposedly, we're supposed to be able to talk to someone until 10 p.m. on Saturday. Yet I was just told (at 6 p.m. Central Time) that offices are closed. Two, trying to talk to a human being is impossible. Automated systems are useless except for the most basic of issues--which aren't the ones that most people are calling about. GRRRR!!!

-by (Jun. 14, 2014)
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