Kmart Customer Service

Kmart Customer Service Phone Number

Phone Number:1 (866) 562-7848

Shortcut: Press 6

Average Customer Rating

Score 1.9
Website: Kmart Website

Kmart Customer Service Hours

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Reviews For Kmart Customer Service (56)

poor quality

purchased 4 pairs of jeans in the last 2 months. 3 out of the 4 have defective zippers!!! The zippers do not stay up, never had this happen before!! Now have to spend extra money to have the zippers replaced. Yes, I tried the jeans on before I bought them, didn't realize I should have taken a few laps around the store to make sure the zippers work!

-by (Jan. 2, 2015)

Unhappy Campers

I liked the sales going on at Kmart best. The associates on the other hand didn't seem to project a "happy to be at work" attitude and it showed., I prefer going to a store where there are BOTH good sales and happy associates.

-by (Dec. 16, 2014)


Wasnt very pleasant but still got a hold of who i wanted and solved my issue.

-by (Jun. 30, 2014)

Ex employee

I worked at Kmart for many years, the lady manager is mean to me she treats me like I'm Mexican or something she is rude and don't like me at all I tried to be friendly to her but she gives me the evil look. What did I do wrong? I feel discriminated. I'm going to work for another company. This is the Honolulu hi store.

-by (Apr. 25, 2014)


There seems to be a problem with the automated pharmacy calls. I have repeatedly asked them to take me OFF the list. I have spoken to the pharmacy and a department manager and I still get numerous automated calls from the pharmacy. I will NOT do business with you again.

-by (Mar. 13, 2014)

Joe Boxer

Really ???? People are appauled by that cute commercial !? What a bunch of Prudes with no sense of humor ! Bah Humbugs to you all !! Its ALWAYS fine ....when a young women is washing a car in daisy dukes though ?!

-by (Feb. 25, 2014)

PS Something was sold from the returned package

PS~ To make matters worse an item was taken from my package and then sold..~! Never again~! One little 5 year old boy was very sad :( Thanks a lot~!

-by (Dec. 31, 2013)

My package ended up in Illinois when going to state of Washington~

To Whom This May Concern: I had sent my great-grandson a lot of great toys that never got to him at Christmas:( I am appalled at this~! My order was in by December11, 2013. The order was to be sent to Washington state and ended up with someone signing it in Illinois~! This is terrible~! I promise you that I will never ship anything from KMart ever again..

-by (Dec. 31, 2013)


They have terrible customer service and products. I ordered a vanity for my daughter and it came missing pieces and broken. I finally got it picked up for return 2 weeks ago and still have not received my full credit. Instead they are posting to my account $0.78 and $1.31 when I paid it was $93.79 and that was paid all at once. Now because of this tomorrow morning my daughter will not get to receive anything from Santa since this was the gift/money that we needed to replace it with.

-by (Dec. 24, 2013)

Horrible, horrible, horrible

Shame on you K-Mart. Your Joe Boxer commercial is vulgar and disgusting. You should remove it from the air before any more innocent people are hurt. You have offended thousands of Christians and rest assured, neither I or my Christian friends will shop your store again. Please know that I will be praying for your company and especially the poor soul that came up with such a repulsive commercial.118

-by (Dec. 23, 2013)

Joe Boxer

When did boxers and male strippers become a part of the Christmas experience. Children are watching during prime time. Shame on you. You have offended so many and brought shame on yourselves. Remove the ad and give more thought to future commercials and the effect it has on the public. Time to get back to the real Christmas spirit.

-by (Dec. 22, 2013)

K-Mart vs Kohls commercial

Hmmmm - let's see .... Kohl's Christmas commercial focusing on young people giving unselfishly to an older lady by decorating her apartment for her OR your K-mart commercial with a line of guys shaking their ....?!!!???? Well, for us that's a no-brainier. We'll shop at Kohl's but we sure won't shop at K-Mart or Sears either. Too bad; We like Lands End clothing, but we refuse to support a corporation that uses borderline pornography to sell its products.

-by (Dec. 20, 2013)

Poor taste in commercial!

Your Joe Boxer commercial is in very poor taste. What would possess you to keep playing it with so many negative comments is beyond me. Take a word of advise from current customers as well as prospective customers and pull the ad. Kmart should be ashamed for this action!

-by (Dec. 19, 2013)

Joe Boxer ad

Please remove that totally vulgar ad for Joe Boxer. I am pretty easy going but I find this ad incredibly offensive. What executive at Kmart would possibly think this ad is amusing and that it would sell boxer shorts and entice people to shop at Kmart?

-by (Dec. 17, 2013)

stop stupid boxer commercial

That's commercial is disturbing my kids have seen it and it bothers me. That's why I am done shopping at k mart. And you guys wonder why your parking lots are always empty

-by (Dec. 16, 2013)

not happy

kmart employees are never avalible to help i wonder all around the store tryin to get help some of the cashiers are very rude.

-by (Dec. 15, 2013)

layaway complaint

To whom it may concern I had the worst eperience at the kmart in statesville nc. They lost my layaway and I stood in that store for more than 2hours. When asked what's the problem the clerk said that they moved aroung the storage area and it was misplaced . I put my items on layaway in october. The employees tried their best to find the missing items I was very disappointed in the company they did find 1 item after an hour wait . Do no whether I need to trust this company with layaways again

-by (Dec. 10, 2013)

Joe Boxer Commercial

I was really surprised when I realized this tacky and crude commercial was sponsored by Kmart. It made me feel badly and a little sad. I guess Kmart is sending us a message that they don't value or care about what "Christmas" means to many of its customers. I'm going to return the few Christmas items I purchased at Kmart and will continue to keep in mind that family values apparently don't have much standing at Kmart. I know I'll feel much more comfortable shopping elsewhere, especially during this beautiful and sacred season.

-by (Dec. 8, 2013)

disgusting tv ad

the joe boxer ad is so tacky and disgusting.

christmas is about Christ and not some tawdry idiots shaking their bottoms I will never shop at kmart agaain you all should be ashamed

-by (Dec. 2, 2013)

Bait and Switch

Online special of $64.00 til 12/10 on Women's Leather Pencil Coat, but when I went to purchase, the price went up to $159.99. 2 of your cust.svc people in India hung up on me cause they didn't want to honor the advertised price and didn't know how to deal w/the problem. Been loyal cust. since 1991, spent much w/Kmart. Believe they should honor sale price to keep their word and me as a lifetime customer. Thank you.

-by (Dec. 1, 2013)