Arby's Customer Service

Arby's Customer Service Phone Number

Phone Number:1 (888) 514-0924

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Average Customer Rating

Score 1.8
Website: Arby's Website

Arby's Customer Service Hours

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Reviews For Arby's Customer Service (26)

Carry Out vs Drive Thru wait times

After waiting for 10 minutes for my order at unit # 1852 a drive thru manager took the sandwiches out of the bag for my order and gave them to the car at the drive thru window. She claimed that "corporate said that she had to fill there in 45 sec. So everyone that takes the time to order inside or eats in can wait forever for their food. Nice to know that I will be a second class citizen if I go inside.

-by (Oct. 4, 2014)
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Orange Milkshakes

I was SOOO disappointed to walk into my local Arby's and find that the orange milkshakes have been discontinued. It's still hot (and in FL will continue to be hot for quite a while) and those are so refreshing. Mayvbe you should have your specials run regionally. At the very least, this special should have lasted through the end of August.

-by (Aug. 18, 2014)
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management

I have never been in any place where the manager was so mean to his employees. he was commenting on one young girls pants that worked as the casher. Told her they were to tight in front of the customers. they were not tight and almost had the poor girl in tears. he continued to talk terrible to the rest of the kids that were working. he even called one of them stupid in front of the customers. it was at the Effingham Illinois location. I believe his shirt said tim on the name tag. I felt sorry for the kids that were working for him. there is no call to treat any person so bad. he has no business being in management.

-by (Jul. 25, 2014)
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need for more locations

Why don't you build a restaurant in the Milwaukie/Ore. City area? There are plenty of sites available.

-by (Jul. 4, 2014)
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Dirty restrooms

We stopped at the Arbys at intrsection of US-6 And US-31 in Indiana went to use the restroom and found it FILTHY ! The smell of urine was overpowering, the sinks were dirty, the towel dispenser was empty and the floor had not been mopped in months. This is unacceptable !

-by (Apr. 7, 2014)
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Store #445, Beaverton OR

I hadn't been to an Arby's fr some some years because their quality of food is not nearly what it used to be and not worth the inflated prices. I tried them again the other night.., tried their fish sandwich. Yuck. Mundane. Blah. Nothing to ger excited about. It was dry, thelettoce was brown-answered my thoughts-will NEVER go back again.

-by (Jan. 2, 2014)
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Bad manager

I went into the Arby's on 29 th street exit. The employees and a manager was talking about other employees. Very unprofessional!! The man, Cameron I believe was his name, was flirting with a drive thru girl so much that I had to wait 20 minutes on my food. Then, my fries were cold. I will never come back into this store, nor would I ever allow my daughter to work there. The language that was being used was shocking.

-by (Dec. 13, 2013)
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mother

Store #7624 had the worst service ever! I went through the drive through and asked for two kids meals. I also asked if they served apple juice. The cashier said "yes". It took over 20 minutes to get the food through the drive through and they gave my kids fruit punch!! My kids can NOT have red dye and I didn't realize they gave them the wrong drink until it was too late. Do you not realize some people's kids can't drink that stuff? I specifically asked if you had apple juice. The guy at the window was extremely rude and never explained the delay. I hope my kids don't get an adverse reaction to all that red dye in the drinks.

-by (Nov. 19, 2013)
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Farm House Salad no good

Arby's, your toll free customer service number doesn't work. Your website is worse. Evidently you make it difficult to improve your food and your service. I am no longer an arby's customer.

-by (Oct. 25, 2013)
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Salted food

I just left the Arby in the Annapolis Mall in Maryland. Today I asked for a meal with fried that are I salted. I was told that all their fries are salted, and they cannot make the without salt. I said you can make a new batch and not add salt when cooked. The young man and older man both said they do not do that. It's is crazy, not to mention the fact that many people cannot intake salt because of high blood pressure and other health concerns. This is very poor customer service in my opinion. I often eat in the mall and have never had this issue at any restaurant. Why can't they make fries without salt?

-by (Oct. 11, 2013)
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complaint rockford/belvidere ik

I have been to all the arbys to purchase the chocolate turnovers they are always sold out..they never even offer to make some why? If you have any item that is selling do you not want to have it on hand?

-by (Sep. 22, 2013)
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3rd time i was shorted a sandwich

Beware of the Arby's location in Willingboro NJ on rt. 130. This is the third time ive been shorted a sandwich on my order. Ive contributed to the arby's fund. I cant reach CS. Your welcome.

-by (Aug. 22, 2013)
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Ozark Arby's can't get simple orders right

Stopped in hoping to enjoy meal with family after long trip. After ordering over $35 worth of food they could not get their order right. 2 of my orders supposed to be upsized and they weren't and they couldn't get my Numer 17 chicken sandwich right. When they said they would fix order I waited on sandwich. Rest of family already ate n I watched everyone in restaurant that came in after us finish their meals while I still haven't received my sandwich. Thank you Arby's for making this the worst Arby's experience ever and Im sure I will never return to Arby's again as I will make sure I pass it on to all friends.

-by (Aug. 16, 2013)
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Arby's roast beef and fries

Arby's commercials advertise the roast beef sandwich as light pink and freshly sliced. This is what I remember when Arby's first arrive on the market. Now the roast beef is served brown. The original pink roast beef was delicious. The buns used to be buttered not now. The fries either one on them are served cold. It doesn't matter which restaurant I go to in my area, they are all the same.

Arby's needs to get back to basics correct this. Courteous staff would not hurt either.

-by (Aug. 11, 2013)
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Worst service I have ever experienced

I normally do not complain but the experience I had at Arby's today drew the line. First, I was rushed to order and never got to finish ordering. Then, I asked for a specific drink and and was told straight out that they didn't carry it when it was right on the sign next to the menu board. I also specically told the crew member that I wanted a roast beef and swiss with the dipping sauce and received just a roast beef and cheddar. I ordered a 12 piece of bites and received only six, and the part that pissed me off the most was that I drove over 20 minutes to this Arby's in Cortland just to get a crappy order and pay almost $16.00 for the three things I received. Now does that sound right? I will definitely never give this Arby's my service again. They ripped me off and the customer service was rediculous. I have never been so disgusted.

-by (May. 28, 2013)
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NEW KINGS HAWAIIAN SANDWICH

Just tried "NEW" sandwich did not enjoy the sauce and pickles. the sweetness of the roll offset the roast beef. BUT Back tomorrow to try the other one with out sauce and pickle.

This sandwich does not ring as ARBY'S.

-by (May. 8, 2013)
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bad cups carrier

Order to large drinks was given one of your's cup holders I placed It in the floor of my new car when I turned out onto the road both drinks tummble out and as latly the lids did not stay on. Now I have a floorboad socked in soft drink , I'm going to file a lawsuit against Arby's cause you supply those items throughout your chain.

-by (May. 4, 2013)
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consumer no longer

My Husband and I went to get a rueben today , And they were cold, the rye bread not grilled or even toasted. Come On! If you think you can keep charging people HARD EARNED MONEY for Awful food and bad service much longer you probably can ,But youll not get another dime from us ever !

-by (Apr. 26, 2013)
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Hours

We live in Ohio and go to the Arby's on Lynn Road in Rootstown. We have arrived both times on a Friday evening after a basketball game or a play around 9:45pm for a late sandwich and the hours on the door says that the inside hours on Friday are until 11:00pm and the drive thru is until 12:00. The open sign is luminated and all the lights are on inside but both times the doors have been locked. No one insight. So you go to the drive thru and you wait and wait for the "kids" to decide to answer the drive thru. This is very rude and very unprofessional. I will not be patronizing your restaurant again if this is the way you run your business.

-by (Apr. 20, 2013)
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The loaded baked potatoes

The baked potatoes have not been on the menu for five years I was told, no matter what the recent ads on television say. And the store has not been notified by anyone that they will be put on again. I consider this false advertising. Store is located in Sadsbury near Gap, PA.

-by (Apr. 13, 2013)
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