Dunkin' Donuts Customer Service

Dunkin' Donuts Customer Service Phone Number

Phone Number:1 (877) 833-2633

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Average Customer Rating

Score 2.3
Website: Dunkin' Donuts Website

Dunkin' Donuts Customer Service Hours

  1. Mon. 8:30am - 5:00pm
  2. Tue. 8:30am - 5:00pm
  3. Wed. 8:30am - 5:00pm
  4. Thu. 8:30am - 5:00pm
  5. Fri. 8:30am - 5:00pm
  6. Sat. Closed
  7. Sun. Closed

Reviews For Dunkin' Donuts Customer Service (47)

GREASE SANDWICH

Advertized as a "Grilled Cheese sandwich" but how disgusting it was since they deep fried it in a bucket of nasty used oil. The sandwich was so greasy I could have rang it out and a half cup of oil would have come out. Why say Grilled" when it's not?

-by (Feb. 24, 2014)
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horrible

like the people behind the counter didnt even speak English . then they messed up my latte

-by (Feb. 1, 2014)
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outraged

When I visited the Dunkin donuts on main st in Stoneham, I had an altercation with a man that was threatening me and threw a ice ball at my car. When I entered the store I asked the manager to call the police, she said" I have a cell phone and to call them myself"this manager (IDA) was not doing her job ! When I was scared and upset, she did NOTHING !! I will never go back to this place again. This manager SHOULD be talked to, and dealt with on personal safety of a patron.

-by (Jan. 6, 2014)
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Poor customer comunication

My wife and I live in Southern Maryland about 40 minutes outside Washington, DC. Every year we get DD gift cards as gifts from our family in NJ. On the gift card it states that it is good in the DC Metropolitan area. We generally go to the DD in Waysons Corner, MD location and have not had any problems using the cards in the past. Today my wife was told, because that location doesn't sell gift cards, they didn't have to accept it because it didn't benefit them. We would like to know what is considered the DC Metropolitan area?

-by (Dec. 24, 2013)
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donuts

Best place to go and get donuts on a cold night with hot chocolate in the other hand.

-by (Nov. 24, 2013)
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freshness

I worked at Dunkin Donut for over 18 years. When I worked there, we prided ourselves on freshness. Tonight is the third time I have been to Dunkin Donut in Baltimore, MD. Harford Rd in Hamilton location. The donuts for the third time were not fresh. I bought a dozen donuts and I am throwing 11 of them in the trash. I will no longer be visiting Dunkin Donut.

-by (Nov. 19, 2013)
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poor service

on Nov 12, 2013 at 7:05am my and I went through the drive-through at the Ithaca Elmira Rd store. We go there a lot, so I was very surprised at the services that morning. It took near 20 minutes to get our order witch was only 1 doughnut and a sparkler drink. There were only 2 cars ahead of us. the nice lady at the window said that staff were a NO Show and apologized, but I was late for work that AM myself due to the long wait. Only 2 staff were on that morning.

-by (Nov. 17, 2013)
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How Long Will You Wait in Line?

How long would you wait in line at a Dunkin Donuts drive thru for a cup of coffee? Would you believe we wait an average of 22 minutes for a cup of coffee at the Dunkin Donuts in Jamison, PA?! And, God forbid it is raining, not only does it slow the line down, you also get soaked trying to get your coffee as they have this little itty bitty overhang. I might have to find another Dunkin Donuts or switch to Starbucks, WAWA or McDonald's coffee.....

-by (Nov. 7, 2013)
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Correct receipt incorrect product in the bag

On 10/8/13 at 9:36:09 AM I purchased an egg white breakfast sandwich on a wheat bagel with turkey sausage from your store located at 4301 Market St Phila. 19104. When I arrived at my worksite approximately 30 minutes away I discovered a buttered seeded bagel in the bag. The receipt reflects the item I ordered. I normally shop at your Knights and Woodhaven store in Phila. I have never been been disappointed at that location so take this as a complaint and a complement. Dunkin Donauts failed me today.

-by (Oct. 8, 2013)
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"Cuppa tea."

I would have thought that with your current management that a "cuppa tea" would at least cost the same as a cup of coffee, not 20cents more. Don't know how the bean counters came up with this figure but I for one have limited my visits to DD. There are many other places to get a decent donut and a cup of tea for the same price as a cup of coffee.

-by (Oct. 1, 2013)
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