Dunkin' Donuts Customer Service

Dunkin' Donuts Customer Service Phone Number

Phone Number:1 (877) 833-2633

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Average Customer Rating

Score 2.3
Website: Dunkin' Donuts Website

Dunkin' Donuts Customer Service Hours

  1. Mon. 8:30am - 5:00pm
  2. Tue. 8:30am - 5:00pm
  3. Wed. 8:30am - 5:00pm
  4. Thu. 8:30am - 5:00pm
  5. Fri. 8:30am - 5:00pm
  6. Sat. Closed
  7. Sun. Closed

Reviews For Dunkin' Donuts Customer Service (58)

VERY BAD TELEPHONE CUSTOMER SERVICE

I have been trying to reach DD CARD and PERKS PROGRAM customer's service for the last three days with no success. My total wait time so far is over two hours. I also left a voice mail and no one has return my call. I am very disappointed!

-by (Oct. 16, 2014)
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Cookie Dough Iced Coffee

As a loyal customer who has become addicted to the Cookie Dough Iced Coffee (and have gotten several other hooked too), I am requesting that you have it available all year round. I have discussed this with several store managers and they agree there is nothing seasonal about it and their sales are down since it is no longer available. What do we need to do to bring it back?

-by (Oct. 9, 2014)
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Customer Service-no one answers the phone

I am trying to cancel a DD Perks card. I have been on and off hold for over 90 minutes. How are they in business.

-by (Oct. 6, 2014)
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Always a Surprize

I am about to throw out yet another cup of Dunkin Donut coffee! It either dish water or so strong that it is impossible to drink. Burnt or unburnt, make up your mind. I read the other reviews online,. Has corporate seen them before the company is history. It is bad in NJ and Texas!

-by (Sep. 13, 2014)
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DD not living up to promotion

I'm a teacher and September is advertised as Teachers get a free iced or hot coffee every Monday in the month of September. The Silver Lakes DD on Pines Blvd in Pembroke Pines FL said they do not participate in that promotion. I'm appauled. Why don't they participate?

-by (Sep. 8, 2014)
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complaint about service

I am very unsatisfied with the customer service at the dunkins on Plainfield road in west Lebanon, NH. Its 80 degrees out and I was told I had to pay for tap water when I had no money. I made my opinion known. Its illegal to deny someone water.

-by (Aug. 23, 2014)
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Great to have One

Great to have a Dunkin Donuts near by so I can hop over and get a coffee and breakfast. Great service and easy to come and go.

-by (Jun. 29, 2014)
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No Dounuts at the store

Went to dd today got 2 cup of coffee and then was informed that they did not get their delivery today. It was late. also allot of other stores did not receive their either.

-by (Jun. 6, 2014)
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need your bosses,bosses,bosses email

would like to help the DD family stand up to their slogan and open stores in metro areas in the midwest where the demographic could easily support the expansion. Already have investors just need to talk to someone on dunks end.

-by (May. 9, 2014)
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bad customer serivce

i was waiting for 20 min to buy donuts for my kids and my kids were in the car waiting for donuts the store was not busy also i asked the gentleman can i get donuts please. he said i have to wait because he was doing his personal stuff hence i have to leave without buying donouts. i think is discreamation. very bad customer service.

-by (May. 7, 2014)
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Helpfulstaff

Dunkin is always there to assist!

-by (May. 4, 2014)
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GREASE SANDWICH

Advertized as a "Grilled Cheese sandwich" but how disgusting it was since they deep fried it in a bucket of nasty used oil. The sandwich was so greasy I could have rang it out and a half cup of oil would have come out. Why say Grilled" when it's not?

-by (Feb. 24, 2014)
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horrible

like the people behind the counter didnt even speak English . then they messed up my latte

-by (Feb. 1, 2014)
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outraged

When I visited the Dunkin donuts on main st in Stoneham, I had an altercation with a man that was threatening me and threw a ice ball at my car. When I entered the store I asked the manager to call the police, she said" I have a cell phone and to call them myself"this manager (IDA) was not doing her job ! When I was scared and upset, she did NOTHING !! I will never go back to this place again. This manager SHOULD be talked to, and dealt with on personal safety of a patron.

-by (Jan. 6, 2014)
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Poor customer comunication

My wife and I live in Southern Maryland about 40 minutes outside Washington, DC. Every year we get DD gift cards as gifts from our family in NJ. On the gift card it states that it is good in the DC Metropolitan area. We generally go to the DD in Waysons Corner, MD location and have not had any problems using the cards in the past. Today my wife was told, because that location doesn't sell gift cards, they didn't have to accept it because it didn't benefit them. We would like to know what is considered the DC Metropolitan area?

-by (Dec. 24, 2013)
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donuts

Best place to go and get donuts on a cold night with hot chocolate in the other hand.

-by (Nov. 24, 2013)
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freshness

I worked at Dunkin Donut for over 18 years. When I worked there, we prided ourselves on freshness. Tonight is the third time I have been to Dunkin Donut in Baltimore, MD. Harford Rd in Hamilton location. The donuts for the third time were not fresh. I bought a dozen donuts and I am throwing 11 of them in the trash. I will no longer be visiting Dunkin Donut.

-by (Nov. 19, 2013)
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poor service

on Nov 12, 2013 at 7:05am my and I went through the drive-through at the Ithaca Elmira Rd store. We go there a lot, so I was very surprised at the services that morning. It took near 20 minutes to get our order witch was only 1 doughnut and a sparkler drink. There were only 2 cars ahead of us. the nice lady at the window said that staff were a NO Show and apologized, but I was late for work that AM myself due to the long wait. Only 2 staff were on that morning.

-by (Nov. 17, 2013)
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How Long Will You Wait in Line?

How long would you wait in line at a Dunkin Donuts drive thru for a cup of coffee? Would you believe we wait an average of 22 minutes for a cup of coffee at the Dunkin Donuts in Jamison, PA?! And, God forbid it is raining, not only does it slow the line down, you also get soaked trying to get your coffee as they have this little itty bitty overhang. I might have to find another Dunkin Donuts or switch to Starbucks, WAWA or McDonald's coffee.....

-by (Nov. 7, 2013)
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Correct receipt incorrect product in the bag

On 10/8/13 at 9:36:09 AM I purchased an egg white breakfast sandwich on a wheat bagel with turkey sausage from your store located at 4301 Market St Phila. 19104. When I arrived at my worksite approximately 30 minutes away I discovered a buttered seeded bagel in the bag. The receipt reflects the item I ordered. I normally shop at your Knights and Woodhaven store in Phila. I have never been been disappointed at that location so take this as a complaint and a complement. Dunkin Donauts failed me today.

-by (Oct. 8, 2013)
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