Costco Customer Service

Costco Customer Service Phone Number

Phone Number:1 (800) 220-6000

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Average Customer Rating

Score 2.9
Website: Costco Website

Costco Customer Service Hours

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Reviews For Costco Customer Service (30)

America book pulled from store

I went to purchase the book America at your store but it is no longer available at costco. While I know you support the progressive movement, but you have a business that supports all people but to pull this book from your stores is about as unAmerican as I have ever heard. This is more than just business but borders on freedom of speech not to allow this book from being sold at costco. Your pulling this book but to allow tons of Clinton's book which is failing miserably from their expectations even though she has been on your for a month.

-by (Jul. 9, 2014)
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AMERICA

Sad to see that you decided to remove the book from your shelves. I did not think that your executives were that Liberal and afraid of the truth. I will stop shopping at Cosco until the book is returned to you shelves..

-by (Jul. 9, 2014)
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AMERICA

Sad to see that you decided to remove the book from your shelves. I did not think that your executives were that Liberal and afraid of the truth. I will stop shopping at Cosco until the book is returned to you shelves..

-by (Jul. 9, 2014)
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Mrs.

Have used Costco for many years and been pretty happy most of the time. Have know for years that Costco biggies were dyed in the wool libs, and always thought that was their God given American right to choose. However since they have decided to take a stance politically in their warehouses by removing the book "America" from their shelves. I will be removing myself from their membership as soon as it expires. I do have to say, it would be a real danger for people to read "America" since it is the historical truth and not the liberal truth. I can see your concern. We just do not want those low information voters getting their hands on the truth!

-by (Jul. 8, 2014)
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Poor customer service

I paid for my renewal for my membership at Costco April 2nd. I need the membership to shop, but it also seems I need it in order to keep my American Express card. American Express has now discontinued my card due to the fact the Costco has not, in 3 weeks, advised American Express that my dues are paid. Does my being a woman have anything to do with this?

-by (Apr. 22, 2014)
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who at costco processes film now?

went to the bunker hill Houston texas location dont process Aps Film anymore 10/29/13- where in the costco system do I send film to be processed ?

-by (Oct. 29, 2013)
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Mo Know TVs

I just purchased a Samsung Smart TV from the Myrtle Beach Store because of the excellent advice and service I got from (Mo ..name tag) He was knowlegable yet not pushy. Because of his advice I made the correct choice. I did not want a smart TV but now glad I did, Mo also recmmended Wayne Summer ( not a Costco employee) to set it up Again great advice

-by (Sep. 12, 2013)
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Obnoxious employee

I visited the Costco store in Bloomfield Hills, Michigan today. When returning to my car I saw a car with a dog in it with all the windows rolled up. The dog was in distress and I ran up and reported it to your employee "Lucinda" who was working the door. I asked her to call the police as I was sure the dog didn't have much time left as it was gasping for air. Lucinda gave me a condescending look, continued to chew the wad of gum in her mouth and then sneered at me and said she didn't have any police numbers. I told her to call 911 but she said she wouldn't do it. Other people began to gather and asked if they could help. Only then she offered to call a manager. which she did. The manager immediately went out and checked the car and then made a phone call. He assured me he would take care of it so I left. I did speak to Bobbi in your customer service dept. later and this a follow up to that conversation

-by (Sep. 5, 2013)
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quality of gasoline, not

I have been using Costco gasoline for years. But that may become history. When you installed the gasoline additives and advertised Clean Power I was hoping that Costco would be added the national "TopTierGas.com" list of high quality suppliers. But alas you have not as of today. When will you achieve that standing to be on the Top Tier Gas list. The dealer of my car service department told me to not use Costco gasoline as it will damage the engine.

-by (Aug. 17, 2013)
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Rasin Bread

Please bring back that delicious Rasin Bread you once sold at the Sierra Lakes Fontana Store. We noticed you still have it available in your Phoenix Az. Store. It's quality excelled above any other brand and we miss it!

-by (Aug. 3, 2013)
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Special request/suggestion

Costco is one of my very favorite of all Stores. Their products are often some of the most unique and well priced. In all the years I've shopped there, I've never had a single issue returning anything I wasn't satisfied with. One question though, why is it that they don't offer a full package of those yummy Macadamia White Chocolate cookies? They offer full packages of Chocolate Chip and full packages of Oatmeal but not so for the White Chocolate Macadamia kind. I wish they would change their policy concerning that. Those are my wife's and my Favorite.

-by (Aug. 3, 2013)
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product change

I have bought your pickled herring for many years and it it has always been excellent. I just bought a a 26 oz. jar of Blue Hill Bay, Item #954518, and it was NOT good. It had a different taste than usual and the fillets were too firm and chewy. You used to carry the same brands that the local super markets did but yours was a much better value. If you can't get the other brands back,I guess I will have to buy it at the super market.

-by (May. 20, 2013)
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Change in cola soda at Food Court

The recent change in soda vendors is not one I like. The change from Cola in the food line was a bad choice. The previous cola company by far tastes better than one it was replaced by. I don't know what bought on this change but I am sure I am not the only one to dislike this move. I am sure it was a monetary move on the company but I always thought that Costco sold the most popular brand.

-by (May. 19, 2013)
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Pressure to Donate

I was at a costco in Winter park. I picked up a balloon candy for my kid on Mother day. They told me I had to make a donation. I do not make donations at stores. They should not had the balloon out there for my kid to see. Needless to say they told me I had to make a 2 dollar donation. For the balloon and candy. I feel this is very wrong . You do not put out free stuff, then make people pay for it.

-by (May. 12, 2013)
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Udi's bread

You should look into carrying Udi's bread more and more families are having to go gluten free. If you offered Udi's at a resonable price it cold be very beneficial to you.

-by (May. 2, 2013)
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kielbasa saauge

i go shop there all the time and i cant find anymore of the kielbasa sausage i go 3 costco an i cant find it sometimes you have bring back kielbasa pls my husband to do pickled them

-by (Apr. 25, 2013)
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Honest Employee

Left my purse in the cart today. Got home only to find that I had left my purse in the cart at Costco. When I went back they said Dennis who was working the carts had turned my purse in. They dont let the staff accept tips but I sure want to thank Dennis in the Victorville. Ca COSTCO for being a honest and kind guy. You rock Dennis

-by (Apr. 16, 2013)
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Peanut Butter, etc.

We get attached to organic and natural brands you carry. Please move around more carefully. Missing Adams Peanutbutter and other healthier choices like Habenero Almonds.

-by (Apr. 15, 2013)
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Socks

PLEASE BRING BACK THE SOCKS!!!!!!! Raise the price if you have to.

-by (Mar. 24, 2013)
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pharmacy

The Chandler AZ costco pharm sucks. Some of the techs are nice and helpful, but all the pharmacists and most of the techs are lame, have bad attitudes, and 2 kept arguing that the rx in my hand was not a valid rx because they had never seen that form before. They also said they can't take a copy or copy my 1 rx I wanted filled (out of several) onto another pad and mark out the 1 filled. ????? This is basic Pharmacy 101, folks. Try reading the law. Where did u get ur degrees, again?

-by (Mar. 23, 2013)
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