My husband and I went into the San Ramon store yesterday. He was going to purchase two pair of shoes. We were in the store for over 45 minutes waiting for customer service. There were at least 5 sales people and not one of them said hello,help you today...or even be with you in a minute. We were ignored. We are both older,but good customer service never gets old. I found it deplorable. We left and went to Macy's to get the shoes. No one,spoke one word to us. Very poor customer service.