I was on hold for a long time, but worth the wait. I was calling because I just placed an order then noticed lower prices last night. They were going to honor the new prices but unfortunately for me, the sale was already over. As a courtesy, they ate sending me a coupon. Also upon reading everyone's reviews I asked about perhaps the coat I ordered being too big & paying for shipping to have it exchanged since it was a, Web only exclusive... they gave me a, free return label as a 1 time courtesy. I have to say I am happy with my experience.