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Original Post

Will be closing my acct.... I have not received a card. Yet, went to the store and with proper ID was able to make purchase... A month go by, and I still have not received my card. I called customer service to make a pymt and the rude customer service told me with attitude that there is going to be a 16.99 charge.. I explain I don't have a card to make through automated or computer... She put me on hold without asking if I could be put on hold!!!! Worst customer service experience ever.

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