Great customer service and great prices.
Great customer service and great prices.
I just want to comment about a terrific associate you have working in the Albany, n y store located in crossgates mall. his name is Lars P and he works in the mobil phone section. I have been dealing with Lars for about 2 years and dealing with Best buy for about 5 years. Everytime I needed help with my phone good or bad Lars would go out of the way to assist me even if it took hours-I have noooooooooo patience and I don't need it with Lars. He is always kind and courteous, very patient and his is excellent. I just want him to be recognized as a responsible associate at that store. 5 fingers up for Lars!!!!
I went to a best buy in Abilene Texas today to return an item I had purchased online through there website. I was told by a person at customer service that I could not return the item and she had no idea how I could return the item even with the package being unopened. I drove 120 miles to this store to return the item. Well I went home and thought I would try there online chat to resolve the issue and they were as much assistance as the female at the Abilene store. Beat Buy has not assisted this veteran in any way and has a deficit in there customer service, BEWARE!!
Was sent back and forth between Service Desk and Cell Phone Department over the period of an hour and a half, only to have them tell me there is nothing they can do!!!!! Will NEVER walk in the store again.
I have been shopping at Washington Utah store for 6 years and have always been greeted with smiling helpful people. I am not the smartest person when it comes to technical stuff but with the Best Buy associates helping me I have always left knowing I can do the tasks a lot easier with my equipment after they take much of their time showing and explaining to me how everything I need works. I have never met a rude person in that store in the whole six years I've been going there and I must say they have some very smart and informed employees on the products they sell. I will not shop anywhere else if I can get it at Best Buy. that says a lot.
Thank you customer service for your assistance in solving my minor problem.Your courteousness was appreciated.
This is probably the first time I have ever voluntarily rated/reviewed any company based on a POSITIVE experience. The folks at the 24-hour call center are wonderful. Friendly, professional, fast--everything customer service should be. Just their articulacy ALONE was refreshing... it's like they required a pre-employment air check. Props!
I have concluded that I can no longer tolerate Office 2010. Because of the crazy 15 day return policy, most likely directed by Microsoft, I am forced to abandon 2010 and return to 2000 with no hope of any financial recovery. In my opinion MS should be accountable for my financial loss..
My husband and I walked into the MELBOURNE, FLORIDA ready to buy a projector with cash in hand. As we walked into the movie theatre part of Best Buy, we walked right up to counter as two guys were clearly busy but they did not even acknowledge us not even for 2 seconds to say "we will be right with you", so we walked right out. TODAY 4/6/13 I walked into purchase a new hard drive for my lap. As I walked around aimlessly for 10 mins looking for the hard drive, I finally approached an employee and told him what I was looking for. He pointed aout and told me where I needed to go. He did not even lift a finger to help me. I had no idea what I was looking for. I walked over to where he POINTED and still had no idea. I had to call a friend on my cell phone and they helped me. He should have walked me over and helped me and if he could not he should have called someone else to help me. I have never felt so invisible before. How dare you not acknowledge me. HORRIBLE HORRIBLE CUSTOMER SERVICE. PATHEDIC.
I whent to best buy to return speakers and the front desk man was very rude. So I asked for the manager and when he came up he was even worse! He ever raised his voice at my brother and I. To make it all worse his breath was terrible.