Marriott Customer Service

Marriott Customer Service Phone Number

Phone Number:1 (800) 721-7033

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Average Customer Rating

Score 2.1
Website: Marriott Website

Marriott Customer Service Hours

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Reviews For Marriott Customer Service (31)


I can believe Marriott took my family out the hotel at 0C in Salt lake city today, single woman with 3 kids on the street and the manager sent houskeeping supervisor to take care of the situation and do not have time to attend my call??????? Mr Marriott this is not what your family had been working for

-by (Mar. 4, 2014)

Courtyard Marriott, Southpark - Charlotte, NC

We have been staying at this hotel since 1992, whenever family events have led to an overflow condition at my mom's home. The stay last weekend may be our last as we gathered in Charlotte for her funeral. Everyone at the hotel was so kind - going out of their way to make our stay an easy one. A special thank you to the front desk staff, and the lady who was setting up breakfast on the morning of 12/8. You all have no idea how much simple acts of kindness help. Thank you for years of great service.

-by (Dec. 14, 2013)

bed awful

I recently stayed at a springhill suites in hanover md. Going to bed at 10am in our king size bed. after 5 minutes got both kids up to remake the bed because the sheets would not stay on the bed. try to get into bed again sheets off again. feel asleep with in an hour sheets were off all four corners. I got up made the sleeper sofa because I did not want to sleep on the mattress. Well needless to say that bed was awful to sleep on. At 4am I finally gave up put the sofa back together and slept sitting up. I can't believe I spent over a $100 for a sleepless night.

-by (Dec. 14, 2013)

Ripped Off In NYC

We spent five days at the Courtyard by Marriott in Times Square. Our room reservation included breakfast. This was confirmed at check in. The next morning we were told that the breakfast charges would go on our bill but I should keep the receipts and turn them in at the desk for the charges to be taken off the final bill. This I did the night before we were to check out, however when I got our receipt in the morning the breakfast charges were still there. I pointed this out to the clerk as we were leaving and he promised to take care of it. I received my itemized charges by email and the charges were STILL there. My call has not been returned.

-by (Oct. 27, 2013)


Stayed in the Courtyard Marriott in Montgomery AL on Oct. 12, 2013. Had never stayed in a Courtyard before but figured it had to be good with the Marriott name. WRONG. Very disappointed for what we paid. Internet was like having dial up. Room was just OK; jacuzzi wasn't working and the breakfast was $10.95 per person. Will never stay at a Marriott again.

-by (Oct. 20, 2013)

Terrible Stay!!!

stay was charged to wrong account not once but twice. company credit card I used was preauthorized and yet my card was charged causing overdraft fees. no one at Marriott willing to help. Will never stay there again!

-by (Oct. 17, 2013)


Recently we stayed at the Mariott in Melville, NY. Although the stay was nice, we were charged for our stay repeated times. The charges were debited to my checking account in excess of $600.00. My acct was overdrawn and insufficient funds fees of $115.50 were incurred on my acct as well. It has been over 6 days and this issue has yet to be resolved.

-by (Oct. 3, 2013)

Bikes stolen at Tulsa, Ok Fairfield Inn

On August 19, 2013 our 2 bikes were stolen from the bike rack on our camper van parked in the Downtown Fairfield Inn parking lot. The bikes were locked onto the bike rack. We provided documentation to the manager of the hotel regarding the cost of the bikes, which totaled $641.00. After a number of weeks their Insurance company informed us that insurance would not cover the cost of the stolen bikes. The parking lot had no cameras and no security guard. We made a big mistake in staying there and will not be staying at any Marriott hotels in the future.

-by (Sep. 25, 2013)

extremely poor customer service

Had an issue with Reisdence Inn Buckhead Ga. Contacted Marriott customer care and had a great conversation. Everything down hill from there. Left several messages for the Gm and Housekeeping managers with no return call. Called customer care back today and was made to feel like a second class citizen. Way to drop the ball! I travel a good bit but I wont be staying with Marriott ever again.

-by (Aug. 5, 2013)


I had a terrible experience last week at Marriott Town Suites in Arlington Texas. We just drove 700 miles in 12 hrs and when we arrived, we were informed that the Hotel was overbooked and our two bedroom suit was given away. My blood pressure went sky high, I am a 100% Disabled Vietnam Veteran and cannot endure much stress. We had to wait for an h o it and they found a Residence Inn about 21 miles away. What could we do but accept. When we arrived they charged our credit card for $750.00 for a 3 day stay. The Town Suits did offer to pay for one night, which was thankful. The Director offered us 15,000 pointed to receive another room in San Antonio which was our next stop.When we arrived, we were informed that they did not have air h Keith to grants US the one night stay because the points wereonlyforspecific rooms and they could not override the rule. We arrived around 4pm and our reservation room was not 're a st. After25 minute wait, it was 're a st. Boy were Erin for a surprise. There was baby puke on the couch, no towels, Kleenex, my wife had to clean the whole my c hen. Enough said. Not very happy with t h MARRIOTT facilities and customer service. Stay away from Texas.

-by (Jul. 22, 2013)