service not good
service not good
Customer Service ... non existent!!! Whole system sucks, if I could rate the service -0 I would!! They should not market their service as a more for the money product, the hassle in dealing with them is life shortening.
service and product in need of improvement
great service, very helpful.
I switch from direct tv to dish worst mistake ever dish has the worst customer service and installation service the first time they send some contrack guy to install this guy used the same old cables that were already there he install the wrong thing I call dish and they told me if I wanted done right it was going to cost me 99 dollars to send someone out to do the job right , once I was able to get someone out a month later they send me a bill for 135 dollars I try getting a hold of someone in service department they just kept putting me on hold , worst mistake ever
all the costumer service supers do is make you mad and want to change services to different cable or satilite service. They say we can take money off your bill for lose of services but no real commitment to costumers at all. dish needs a reality check. people want more for losing something they like to do. should get no stars
iam really not happy being a dish customer . when my contract runs out ill go back to cable.
Still have it works great i would recommend.
The dish was always giving a bad signal. Not good enough deals. They couldn't fix it. Also they put the dish in the back yard by a bunch of trees... really?!?!
We had Dish at our old house. It was irritating to lose service every time the weather was bad. I hate when my service skips because phone calls are coming through. The customer service is horrible, and we basically paid for what we didn't have. We chose another provider once we moved.
I was a 10 year customer of Dish. I was never late with a payment. I had the plan that had the 250 channels. I probably over the 10 years paid them about $10,000. Last Wednesday my service went out. I called Dish. They told me that I would have to have a repair person come out. They scheduled an appointment for the next day. Between 8:00 am - 12:00 pm. So when no one showed up. I called Dish again and they informed me that I would have to pay a $95 charge for someone to come out. Also, they would not be out until Sunday. That is 5 days. So, I cancelled my service with Dish. Charter was out that same day I called. I'm very happy with them.
Dish offers great add campaigns on TV but when you call for the promos they are not well informed and don't offer the same deals as advertised. I am staying at bay even though I would like to switch I am afraid I will have more tv trouble once I sign on.
For almost the entire duration of my contract, I've been happy with the HDTV DVR receiver I had. With only 4 months left in my contract, they send me a receiver in the mail. Why, I don't know, but when I open the box, a notice says something about replacing an "obsolete" receiver. So I install it and send the one I'd had for about 20 months back to Dish through UPS, thinking this was some sort of recall or universal upgrade of some type. After a day goes by, I realize I was given an inferior receiver without DVR capabilities because Dish was under the impression I'd asked for a downgrade. I NEVER did, and NEITHER did my wife. Even though it was their mistake, they told me that simply getting my old receiver back would constitute an "upgrade" and I'd have to start an entirely new 2 year contract. After getting nowhere with two reps and a supervisor on this, I said, "Look. I'll just keep the inferior one for the next 3 or 4 months until my contract is up. After that, you'll never have me as a customer again." And they won't. Sad. Both Dish and DirectTV USED to be good honest alternatives to the cable companies. I don't know what happened, but if you're thinking of doing business with either one, run the other way.
I have never had such a rude and uncooperative customer service experience. A manager actually refused to talk to me. I wish I had read the comments here before I had the unfortunate experience with the people who work for this company.